Bass Pro Shops Avis 

The worst experience trying to pick up a handgun at the hunting department the wait time for your name to be called to the counter is a joke & once you’re called be ready to wait another 2 to 3 hours if you’re lucky to be able to walk out with your firearm,I will never buy another firearm from them as long as live

I ordered two firearms online and had them available for pickup at the Glendale, AZ store. Order W216420031. I scheduled my pickup time for 1100 hours today.
When I was called to the counter I showed my Arizona drivers license, my creds and MY current water bill from the City of Phoenix government. They asked if the address on my DL was correct and I told them it was my mailing address as my residence address is redacted. They told me they could not sell the firearms without me having my residence address on my license as that was an ATF “rule”. I told him I could have lied and said the PO Box was my residence, but I didn’t need to. I told them that was not a federal law and he insisted it was a “rule” and didn’t want to get in trouble. He refunded the amount (which is still pending) and I left without any purchase.
The instructions on page 5 of the ATF 4473, question 18b, “Supplemental Documentation” clearly states that other documents such as the City government water bill are acceptable, according to the law. I’m not aware on any hidden ATF “rules” and I have not had any issues prior to this.
Their own website allows the ATF exception, but links can't be posted here. It says: "Please note – if the address on your government-issued photo identification does not match your current residential address you will be required to provide a second form of government-issued documentation with your current physical address for verification (such as a vehicle registration, voter ID card, Concealed Cary Permit, hunting license, etc.)"

This company will not honor lifetime guaranteed products. Do not buy men's slippers from them. After they bought Cabela's it has gone down hill fast.

BasProshops in Dania Fl..The manager, Chris Smeeton, doesn't even give you an answer. In his head he must think that because I'm Canadian I'm not going to small claim court. He's right. I'll go encourage small bait shop or Walmart.

I ordered a scope for my friend in Minneapolis for Christmas on december 3th, got a confirmation, and told my friend that a parcel was on its way. Nothing happend, and then, when contacting Bass Pro I got told, that the order was cancelled since billig adress and delivering adress are different. I was not informed at any time, and now I can not get the item in time for Christmas. I am not pleased att all.

Bought a coat for my wife online and need to return it. They don't reimburse if you used PayPal; you can only get store credit/gift card. This is hidden in their return policies but not clarified when you're given the option to use Paypal to pay. This is another example of manipulative corporate policies being used to exploit customers. It is crooked, plain and simple. They have forever lost me as a customer.

made a firearm purchase online on 12/2/2023. The rifle was supposed to arrive in the Broken Arrow store within 5-10 days. I chatted in on 12/11 and was told it was at the store and I should give it 24-48 hours for confirmation to come pick up the item. I waited 3 days and chatted in again on 12/14 and by noon I received a phone call explaining they "didn't check it in properly" and that it was ready. I then traveled 1.5 hours to Broken Arrow after I got off work at 5pm. I arrived and checked in to the queue at the gun counter around 7pm. I was 4th in line. I waited in store 1.5 hours and when my name was finally called it was 8:35 and they told me it was too late. I explained that I have a 3 hour round trip to pick up my item and that I waited 1.5 hours but they said sorry. They won't start the NICS check after 8:30. I asked for a manager and by the time he showed up it was 8:43. I was told to "check their store hours online next time." There were 5 employees working the gun counter at the time, but only two customers being assisted at a time. They saw me standing there for over an hour and didn't even tell me that 8:30 is cutoff. If it wasn't for the fact that I bought this firearm for my son for Christmas I would request a refund and would never do business with this company again. I have never been more disappointed or angry at a company in my life. I have spent a lot of money in this store alone and unfortunately this sort of thing has happened before. That's why I made the trip on a Thursday night just in case. I'm guessing that I'm expected to make another 3 hour round trip to pick up the item I already paid for. The biggest issue I have was that the employee and manager I was talking to made it more about having all the firearms locked up so they could get out of there around 9 rather than providing good customer service. This entire experience from start to finish has been awful.

Terrible experience. Tiffany from the fraud prevention department wouldn't allow me to speak AT ALL. She was very disrespectful to me. I tried placing an order 3 times online and they would cancel it without notice. Then a supervisor provided me with a coupon code and they canceled the code without letting me know. Overall very bad experience so I won't buy here again.

Over 4 hours waiting to certify and pick up guns ordered on line. Terrible customer service.

Worst customer service I have ever had in gun department. 7 people waiting on two clerks, both having a 20 minute chat, one guy spent that time with a woman who had no DL and wanted to buy a gun, should have been a 3 minute deal, the 2nd guy spent his 20 minutes explaining MOA to two women that barely knew what a scope was. My turn and I was sent to the back of the line cuz I didn’t get a ticket from the que although we made eye contact and he knew I-was next in line, took my $1500.00 and spent it at my local gun store at the same price. Dummy who just doesn’t get customer service.l

I have never ordered online from Bass Pro and never will again. I ordered a present for my Dad. It took forever to get to me. The item was the wrong size. I verified that I did in fact order the correct size on my shipping email. I called the customer service line and was on hold 15- 20 minutes. I figured at this rate if I did do an exchange it would never make it by Christmas. I hung up after about 25-30 minutes trying to get an exchange done. I finally gave up and decided to keep the smaller item and reorder directly from the manufacturer. It was about $10 less AND free shipping. I have no need for the other item but dealing with Bass Pro was too much work. Waste of time and money.

After purchasing a pistol I waited the three days. I went back to the store to pick it up and waited 1hour and 40 minutes before I could see someone to get it. I already did all the paperwork just needed to show my license. They need a better system for already purchased items. Now I will find my needs elsewhere

I purchased the 100 MPH rain gear from BPS when I bought it was sold as having a lifetime warranty.
The lining is tearing out, I called BPS and was told that lifetime means when its warn out maximum 2 years. What a joke. I talked to Kevin in corporate. I don’t recommend doing business with them.

Ordered a firearm online for ship to store. It was delayed a dozen times and ended up being 2 weeks late. What a horrible experience. Customer service isn't helpful and depending on who you talk to, you're told something else. Nightmare experience, wouldn't use them again.

Horrible customer service except for Pat. I placed an order online, 2 weeks passed no email or anything about shipping. So ofc I called to find what’s going on . They said my order was cancelled I was super upset because it’s an inconvenience now my items won’t be delivered in time or not at all. Plus I was never notified that it was canceled so had I not called I would have never knew. Was given a $10 code for inconvenience, to replace my order. Replaced order, called them to check status 4 days later said this order is also canceled and I should go in store due to them having issues with online. So then I asked ok cool can I just have code for the $10 since I’ll have to go in store and buy again. The woman said no and kept talking over me wouldn’t let me finish a sentence so I did raise my voice out of frustration and asked for a supervisor but instead got hung up on. I called back and Pat was super understanding . I was only asking for what was already given ($10 off) nothing more for the inconvenience. Then I was transferred to Jeff who immediately was rude and started to defend then woman coworker Instead of staying of focused on the issue with my order. I asked Jeff for a supervisor multiple times, got told no, asked for corporate number was also told no, asked to speak to anyone else even asked for Pat and was told no. In conclusion the customer service is literally horrible. They do not care at all. Only care about the money

Concord mills N. C has the worst gun reps that you will ever deal with not only will they not even recognize that you are at the gun counter but will walk the other way when you look at them. Please take a little pride in whom you hire to help your costumers. They are very rude. Thanks for looking into this issue.

Online ordering system is a joke. Had an item cancelled without being informed about it, and when I inquired they told me it was back in-stock. Well, it got cancelled a second time, and nobody will tell me why I was given wildly correct information, refund me for anything, or provide help in general. Not doing it ever again.

I recently purchased a Ruger 9mm gun from Cabelas of Saginaw,Michigan. I paid $277 for the gun. I took it home and tried practicing the racking feature. I was unable to rack it correctly and returned to Cabelas the next day. I had the whole firearm department helping me and due to the arthritis in my hands, I was unable to,rack the gun. A female sales prison suggested I buy a revolver. We returned to the gun display and I purchased aSmith and Wesson 38 Special I was able to easily load. The department took back my 9mm Ruger and gave me $154;for it. Now, get this. I had the Ruger for less than a day, I’d never loaded or fired it so it was in new condition for the trade in. Well, I only got $154 credit and I purchased the 38 Special for $539, now, get this. I received $154 for the brand new Ruger 9mm that I paid $277 for. I also had a box of 9mm ammo that was never opened and Cabals would not give me a refund for it. I literally got screwed on the return of he Ruger.rather. Rather than argue the transaction being a rip off I left. I got a review form emailed to me from Bass Pro Shops and coded every answer as low as it went. I have not heard back from Bass Pro Shops. I’ll never return to Cabelas and I consider my ordeal as a rotten transaction.
Michael Wackerly
Bay City, Michigan

Ever since cabelas sold out to bassPro, It has been a slow winding spiral downward every day. Quality of products used to be top notch. Now a lot of there stuff is low quality and its buyer beware. Also out of stocks are a daily normal problem. And finally the helpful sales staff is gone and have been replaced by robots who seem to only be programmed for apathy

This will be the last gun I purchase here. Wait time is a jpke. Spent two hours buying a gun and filling out all the paperwork. Then tried to pick up the gun another 1.5 hours. Went in another day 1:15. Its ridiculous, hire a few more people.