BBC Good Food Avis 130

Don't sign up for the free pan offer you won't get it. Signed up for a year for £45 + a free gift pan, after 4 months,end of April and no end of emails eventually managed to get a refund. Absolutely rubbish customer service.

Extrordinarily poor. I got a subscription that I can not log into, and I cant find a email account to get my money back.

Wouldn't even give it one star but unable to rate as zero stars. Take weeks to answer give completely obscure answers or tell you there's an issue with no time resolution. Worst service I've ever experienced in 54 years. Clearly an overseas customer "service". Avoid and do not purchase a subscription

Absolute scam. Advertised subscription price isn't the real price. Charged five times the advertised price. Wouldn't refund - said I had to go through Apple pay for refund. Avoid at all costs.

Ordered some hot cross buns, due to arrive on Good Friday. As I received no confirmation of courier or delivery time I messaged them, only to be told that it should have been listed as collection from London, not delivery. They offered a full refund, but it's now too late to source a suitable replacement with the right ingredients (only bought them as they were suitable for all the family)

I find the recipes great, but yes, the customer service is shocking. I do like getting their magazine the biggest disappointment is the Christmas and Easter additions diluting it as much as possible- there is a burger on the front for Easter edition what is going on?

I still use the GF website from time to time as I have always liked the recipes and find the site useful. I notice that there is now a nag prompting users to download the app. I stopped using the app when the app became unusable some years ago, so I am disappointed to find that the BBC have not sorted this out. What is it going to take BBC? Look at all these poor reviews! Can I suggest changing the app provider?

This was supposed to be a Christmas present but all information kept bouncing back to my address. I emailed and called several times and eventually requested a refund so I could start again.
4 phone calls later and several follow up emails I still haven’t received my money.
Escalation team is meaningless.

They claim to send an email making subscribers aware that their subscription renewal is due.
They didn't.
They've renewed the subscription.
And now don't answer emails about it.
Avoid

Haven't been able to access my subscription which was taken out in November 2026. I have been in contact on numerous occasions but it has still not been sorted out. Getting hold of anyone in customer services is a nightmare. I would avoid at all costs.

I'm not paying or giving my details to access the recipes, as someone else has said I have paid for a licence

Awful website with good recipes. Trying to browse for recipes but adds popping up every two seconds. The mobile website has a cheap nasty feel to it.

This magazine is being let down by Immediate Media who handles the subscription offer. Having tried several times to access the subscription deal advertised in this month's issue, I kept getting a 'try again later' message. Eventually I seem to have subscribed but then realized I'd been charged twice. A phone call (indian call centre so not easy to hear what's being said) initiated a refund and gave me my subscription number as I hadn't had a confirmation email. I've since been charged again so a second call where the handler hung up on me as I questioned what was going on and his comment that confirmation emails take a while to come through. Other communication via the Good Food website or their Facebook page have been ignored. The website says it has live chat, it hasn't. The link to the subscription help site in the magazine doesn't work. I'm very tempted to cancel and just take the hit buying it in the shops. Do disappointing and frustrating at the lack of any customer service.

I bought a subscription for Good Food magazine back in November 2025 because of the promised free gift of a slow cooker.
Despite my many contacts with this magazines’ useless Customer Service and the promises it will be despatched, I haven’t received the slow cooker yet.
I’m going to my bank because I have not received the promised item.

Pay enough to the BBC for biased content through a TV license used to love the good food aspect not paying disgusting rip off.

Was gifted a print and digital subscription in November which I've been unable to activate. Have spent significant time trying to resolve by email and phone but unsuccessful. Tried email with a formal complaint but they have still not addressed the issue.

Misleading offer & poor customer service.
I subscribed to BBC Good Food on 5th November 2025 after being offered a free slow cooker, which was advertised as arriving within 4–6 weeks. That timeframe has passed and I still haven’t received it.
I’ve contacted customer services repeatedly by email (6th, 11th, 23rd and 29th December) and phone (16th and 31st December), but have been given conflicting information and no resolution. When I asked to raise a complaint, I was told there is no complaints department, which is unacceptable for a UK subscription service. I have since been forced to submit a formal written complaint just to try to get this addressed.
To make matters worse, my first magazine issue was also delayed. It was promised for 3rd December but didn’t arrive until 27th December, meaning I waited around three extra weeks for my first issue.
Overall, this has been a very disappointing experience with poor communication and unfulfilled promotional promises. I would strongly caution others about subscribing based on “free gift” offers.

UPDATE– still unresolved, contact details failing
Following my original review, Immediate Media responded to say the issue had been “escalated” and apologised for the delays. However, when I attempted to reply, the email address provided was invalid. I then tried the same email addresses that previously worked, and those are now also returning “address not found” messages.
This means I currently have no working email contact to respond in writing, despite having an unresolved complaint, a formal complaint already submitted, and a letter before action issued.
The promised free slow cooker has still not been supplied, and the matter remains unresolved. Being unable to contact a subscription company in writing while a dispute is ongoing is extremely concerning.
I will now be proceeding via my bank and consumer protection routes. I would strongly caution others about relying on promotional offers or expecting effective customer service.

UPDATE 18/02/2026
Final Update: Resolved via Chargeback

After several months of chasing, unreturned emails (including server delivery failures), and being told a refund had been processed when it had not, I had no option but to escalate this through my payment provider.
The issue related to a £49.99 BBC Good Food subscription which included a promotional slow cooker that was never supplied. I was later informed that a refund had supposedly been processed on 6 February, however no refund was ever received.
Following a formal chargeback investigation, the claim has now been resolved in my favour.
It is disappointing that this required formal financial dispute action rather than being resolved directly and transparently. Consumers should not have to go through this level of escalation to receive what they are entitled to.
I hope the company improves its communication and refund handling processes going forward.

This website used to be amazing. I would use every week to find new stunning dinners to cook. Now just full of adverts and monetisation strategies. You no longer follow any recipes to cook. Constant adverts are so annoying and no longer use this website. Rest in peace!

Cancelled my subscription as it still has adverts so I've no idea what I actually paid for apart from a piddly little magazine. 4 weeks later and I still haven't had my money back, the managed to credit me and Bill me again in the same day! Just like the BBC, robbing B*****ds

I decided to sign up for the 99p for 3 month subscription offer. There was a note that it would cost £24.99 after this time but my plan was to cancel before this.
When I clicked on the 99p option I was immediately charged £24.99 via Apple Pay.
I contacted them immediately to explain the issue but still no response after 5 days.
I have cancelled the subscription to ensure they can’t auto renew but can’t get a refund.
My bank won’t help - it seems that these companies can just take your money and get away with it.