Beacon Electrical Avis 

0 out of 6. Truly appalling, placed an order on the strength of a written and verbal commitment from Beacon that item was in warehouse locally with a delivery available 17/06/ 2026. Absolutely false, no reservation although paid with immediacy. This item - a Neff Cooker Hood was at the point of being discontinued, item reordered with Neff with a confirmed delivery date 22/06/2026 on invoice. Neff according to Beacon, issued other orders instead of mine exhausting stock even though mine was requested earlier. No contact from Beacon until I called x 5 weeks later. Outcome a verbal apology as valuable as the misinformation offered at point of sale. Little effort to resolve or to show an understanding of FCA Consumer duties. This retailer is poor on every count, suggest never to use.

Visited Beacon Park store to purchase 3 new white goods, Fridge Freezer, Washing machine, Tumble Dryer. I already knew which models I wanted, Browsed around store for 10 minutes, then made it obvious I wanted help.
Approached by a very friendly member of staff and told him my requirement. he went off to check stock and returned stating whilst none was on display they were available for delivery so order placed. Good price considering I was spending a lot.
Delivery day came, driver advised 20 minutes away. Delivery personnel very friendly and polite. Carefully unpacked items, placed them exactly where I wanted, and took away old items.
Exceptional service from start to finish.

Had the best customer service ever after having a problem with a TV they went above and beyond to help me solve the problem would recommend to use them rather then a multi nation company would have given the 10 stars if was possible

There was a noise coming from my washing machine in spin cycle so I called to ask for a service visit. The staff were extremely helpful and talked me through a few simple checks that I could do myself first and they solved the problem over the phone. Marvellous service.

I have 2 house cats and live in a caravan so this recent incredibly hot weather has caused quite a lot of distress for all of us - it has been like living in a literal oven! I already had two portable fans but nothing that would cut through the heat so I was then on a mission to find the best air cooling fan available and, of course, everywhere (including the manufacturer) was completely sold out! I then came across Beacon Electrical who amazingly had one left in stock (I think probably, the only one of this particular make, left in the country) - one issue though, I live on the Isle of Wight and on their website it said it was one of the few places they didn't actually deliver to! Nevertheless, and in desperation, I called them and spoke to Ben (and Joseph) who literally couldn't have been more helpful and after some enquiries to DHL they said delivery could be arranged for a small extra charge - suffice to say, purchase was immediately made.
I am not exaggerating when I say the customer service provided by Beacon Electrical was exceptional - the purchase was made late Tuesday afternoon and the fan was delivered Thursday morning (to somewhere they don't usually deliver to) - as for the product (a Meaco 1056, Air Circulator Fan), it arrived in perfect condition and was put straight to work - and yes, it is as good as the reviews said! 😀 Thank you Beacon Electrical you were awesome!

Brilliant service , I’ve had 3 appliances from them now. Freezer delivered 3 days early. Great service will thoroughly recommend them.

⭐☆☆☆☆ – Dreadful Service and Nine Months Without a Working TV

I purchased a television from Beacon Electrical expecting the level of service that an independent retailer should provide. Unfortunately, my experience has been nothing short of appalling.

The TV developed faults shortly after purchase, with the internet functions failing almost immediately. An engineer visit was arranged, but they arrived with the wrong or faulty part and the issue was never resolved.

Nine months later I am still left with a television that does not work properly. Throughout this entire process, communication has been poor and I have been made to feel like I am the problem rather than a customer who simply wants the product they paid for.

What has been particularly disappointing is the attitude shown when I raised my concerns and pursued my legal rights through a Section 75 claim. Instead of acknowledging the length of time this has been ongoing, I have received emails suggesting I am being unreasonable and warning that my claim would fail. As a customer, I find this approach completely unacceptable.

I have remained at the same address since purchasing the television and have repeatedly tried to find a reasonable solution. After nine months without a working product, asking for a replacement television seems entirely fair.

I supported a local business because I believed the service would be better than a large retailer. Sadly, my experience has been the exact opposite. I cannot recommend Beacon Electrical based on the way this issue has been handled, and I would strongly advise potential customers to consider carefully before purchasing expensive electrical items from them.

Thank you for your response.
Unfortunately, I do not agree with several statements contained within your letter, and I feel it is important to correct the record.
Firstly, the TV developed faults shortly after purchase. I have now been dealing with this issue for approximately nine months without having a fully functioning television. This has caused considerable frustration and inconvenience.
Your letter states that engineer appointments were cancelled by myself. The reality is that appointments were offered during working hours when I was unable to attend due to my employment commitments. I have never refused a repair; I have simply been unable to accommodate appointments that would have required me to take time off work. I do not believe it is unreasonable to expect some flexibility after such a prolonged period.
The suggestion that the matter became dormant because I failed to rebook is also misleading. As the retailer, you remain responsible for ensuring that goods supplied are of satisfactory quality and for arranging an appropriate remedy.
Regarding the proposal to transport the television to Plymouth, this is approximately an hour from my home. I purchased the television from yourselves and remain at the same address where the original engineer attended. After nine months of ongoing issues, I do not believe it is reasonable to expect me to transport a large television such a distance at my own inconvenience.
I must also strongly dispute the allegation regarding threats of physical violence during the telephone conversation on 19 June 2026. I accept that I was frustrated and upset after many months without a resolution, however I categorically deny making threats of violence towards your staff. Such an allegation is extremely serious and I would ask that you provide evidence to support this claim if you intend to rely upon it.
My position remains straightforward. I purchased a television which developed faults shortly after purchase and which remains unresolved many months later. I have cooperated throughout this process and have simply sought a reasonable solution.
Given the length of time this matter has been ongoing, I believe a replacement television or refund would now be an appropriate and fair resolution.
If this matter cannot be resolved directly, I will continue pursuing my Section 75 claim and will provide the full history of the matter, including the prolonged delays and failed attempts to achieve a satisfactory resolution.
I look forward to your response.

I wanted a reverse tumble dryer so contacted Beacon via telephone. Spoke to amazing man called Ben ( found out later he’s the manager) asked him to help! He phoned me back with what I wanted quickly and under my budget, absolutely delighted would recommend Beacon Electrics and Ben to everyone👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻 thank you very much.

Knowledgeable kind staff who have helped a lot with an order of a large range cooker, including giving advice when there were challenges installing it, and following up when there were teething issues.

Great price, great communication and delivery all as it should be (by a dedicated team!).
Can’t fault the service from Beacon Electrical

We bought a Belling cooker and paid for delivery and installation, The delivery personnel had neither the tools nor the experience to get the cooker into our kitchen. it was a failed delivery. Belling recognised this fact and gave full refund to the Trader Beacon Electrical but the trader kept the delivery and installation money even though the oven was neither delivered or installed. I had to do all the chasing at Belling to convinced them that their delivery company was not trained and without proper tools which Belling and their Delivery company acknowledged but the trader kept the money. I have instructed our bank to get the money which was wrongly taken from my card and might have to take them to court.

I got a reply to my review from someone who does not know what happened and again they still saying I was wrong when it is them who are in the wrong. I maintain my initial review on this bad company and I gave them one star because there no zero star. I need to warn people to keep away from this company.

From start to finish their customer service was excellent and when there was an issue with our brand new range cooker, Ben and the team liaised with the manufacturer very promptly to resolve it. Nothing is too much trouble for them and I would highly recommend Beacon Electrical.

I paid in advance for my Rangenaster. I was not told at the time I would have to disconnect my cooker. I was told because I am LPG I would have to organise the gas. Beacon Electrical phoned me on the day before they delivered the cooker, I had hardly any time to organise anything, I did however contact a LPG gas agent who could only come in a week’s time. The delivery men left my cooker in the middle of the kitchen for 8 days taking the flexi gas pipe with the old cooker which was needed to connect my new cooker. When they removed my old cooker, the driver had already crashed into a car outside my house, my cooker was taken away and damage to my flooring was photographed and sent to the Totnes branch, after contacting them with photos, they insinuated that I was telling lies saying their delivery men are under strict rules to report any damage. When the LPG installation man came and my new cooker put in place more damage was revealed under the cooker. There is no customer service support or belief from Beacon Electrical, they just take your hard earned money and don’t care. I am an OAP living on my own! I will not be buying from Beacon Electrical anything soon.

I don't usually leave reviews, but felt that my experience with Beacon Electrical deserved one - from start to finish staff at Beacon Electrical could not help enough. The gentleman at the shop was friendly, knowledgeable and helpful, without being overwhelming like some sales persons can be. The sale went smoothly, was quick and easy. I was even able to ring up at a later date to add on installation.

On the morning of delivery, i was contacted to inform me my appliance was on the way. The two gentleman were very friendly and my washing machine was installed and ready to use straight away. My old washing machine was removed as requested. Overall a pleasant experience and a very happy customer.

Thank you Beacon Electrial 🙂

Excellent service and help with difficult situation

Paid £120 for a cooker installation prior to Christmas but the engineer said they couldn’t access the gas pipe behind the cupboard. I was told by the engineer that I would get a refund and to arrange for a local engineer to attend which was only possible in the new year. Beacon Electrical refused to refund the installation charge despite the gas pipe being accessible by any engineer other than the incompetent person they sent. Avoid at all costs, I was without a cooker over Christmas and New Years and their customer service is an absolute disgrace. I had to chase them for a response 3 weeks after complaining to be told that the fitting was inaccessible despite it only taking 5 minutes for a competent engineer to fit. Not only have they defrauded me of £120 for no good reason but it cost me more to have the cooker installed.

Brilliant service. Couldn’t have been more helpful. A new dishwasher, bought, delivered and fitted all in the same day. Thank you!

This company is brilliant.
When there was problem with my order they rang me and it was soon sorted out thanks to their friendly and responsive service. No robots here!

Their prices are very competitive too.
Would highly recommend them.

Next time you need electricals check them out.

Paid an extra £99.00 for Beacon to fit
an internal tall freezer and they couldn't do it because of the wrong type of hinge. Like we knew what type of hinge it had before we purchased a new freezer. Nor did they ask, as their the experts (apparently). We then had to outsource some else to fit it, costing another £100. I understand nonrefundable if we'd cancelled, but you didn't do the job as advertised. Can't refund they say, won't refund. Offered £50 off our next purchase, like I'd buy or recommend Beacon

The whole experience was efficient, professional and the staff were so helpful. The adviser I dealt with clearly knew about freestanding LPG cookers and used his initiative to answer all specification questions even when manufacturer information was lacking. Impressive customer service which can be a rare find these days!