Begg Shoes Avis 827

Excellent service from helpful knowledgeable staff in the Elgin branch. Prompt delivery after order was placed.

Good delivery service
Efficient website
Good packaging
Great shoes every I wanted
Personal touch with a hand written message from Alice

My wife has recently ordered 2 pair of shoes from Begg on separate occasions. The customer experience from online ordering to delivery has been excellent. We were informed of the delivery dates and they were promptly received. My wife is very pleased with her shoes and will order from Begg again.

Easy to navigate shoes, very good quality shoes, competitive price.
And delivered quickly, will definateley visit their onsite store in future.

Very efficient and quick deliver, helpful staff (changed my size at the last minute). Lovely shoes, great value for money.
maria

great slippers at a great price and great service, from looking to delivery no problems, very pleased, will use again

Excellent service and delivery will definitely shop here again

1) Order came fast but the box was damaged and the tissue paper very crumpled. This is not acceptable for £95 shoes. Begg Shoes blamed Royal Mail unfairly as they dispatched in a bag and actually the tissue paper was dog-eared, which of course was inside the box! Begg Shoes initially wouldn't do a partially refund but I pointed out to them that the contract on their website states the customer loses £7 if the box is returned in a poor condition and this ought to work both ways! After much back and forth Begg Shoes finally agreed to the mere £7 refund.

2) The shoes were too big. I had spent a good few days trying to work out what the problem was as I always wear Legero size 6. After liaising with Legero themselves I found out that at the end of 2025 their sizing changed and my old Legero Tanaro model shoes were all Tanaro 4, not the new Tanaro 5. I emailed for help regarding getting the smaller size, explaining with photos, and due to the urgency waiting for email replies, I called up and spoke with Nikki, who was very helpful. I asked her to let me know some measurements having placed the new size 5.5 order before calling, but then called back and changed it to a size 5. Nikki said they would send out the 5 instead of the 5.5. However, a couple of days later I got an email from Begg Shoes saying "I am writing to inform you that you we have decided to not ship your order xxxxxx - your refund will be processed within 5 working days. You may return your order xxxxxx for a refund as per our earlier communication. Regrettably, we are also unable to assist with any future orders from you." So I was livid as the problems were their end and therefore I got the Director involved, offering a phone call with him, but he ended his email "As we are concluding our business relationship here, I will not be scheduling a call with you this afternoon. Given the difficulties you experienced with the packaging and sizing, I recommend shopping with a local retailer in the future whenever possible. Having the chance to inspect before purchasing will likely provide you with a much better experience." This is not how a Director behaves and I wrote back saying as much, getting no reply and having to wait for my refund after sending back the initial pair of shoes. Of course, the Director has not replied or apologised.

3) I have now got another Legero pair of shoes from my local supplier, who gave outstanding service. I had just wanted to order online due to an injury. ***I now request under GDPR Law that Begg Shoes deletes all my personal information that they or their third parties hold.***

Excellent help and advice. When selected shoe was found to have a stain another pair was ordered and received promptly. Service which is not found very often! Thank you Joanne.

It’s so lovely to know that I’m supporting a local family business. It’s also nice to say that the service was impeccable from start to finish. Delivery came on the due day and unlike other companies, there was no delivery charge.
I will certainly be using Begg shoes again, and I highly recommend them.

I ordered online in the afternoon paying for express delivery and my shoes arrived the following morning, thanks for despatching so quickly Beggs Shoes @ Market Harborough!

We went to Begg’s for the first time recently to get she’s for myself and my mother for my daughter’s wedding. What a beautiful shop and excellent service not something you get much today. Some items were not available in the colours we required no problem , free delivery within a week, well packaged and in excellent condition. Also free returns if we did not like them. We actually left with 5 pairs of shoes between 3 of us. We will be back. I would highly recommend!

Deliberately went to Beggs as knew the service was good. Emma totally understood my bunion problem & she managed to interpret what I was actually looking for! She made my visit fun & I bought 2 pairs of shoes which I really didn't mean to! Thank you Emma.

Kept informed over progress of order. Very prompt delivery with Royal Mail. All information about returns and a label helpfully included. Quality item at a fair price.

I sent for a pair of Rieker closed toe sandals from Begg Shoes recently. They arrived quickly and were well packed - and actually included a handwritten note hoping that I would love the shoes (which I do!). Really refreshing to find that this level of service is still available online. Thank you - can highly recommend this company.

Good range of shoes, and excellent, knowledgeable, friendly staff who helped fit my 97 year old mother with a comfortable, light and easy to put on pair of shoes. A wonderful wee shop.

Ordered these shoes after seeing them on instagram, they look gorgeous and feel really comfortable, I even got a lovely hand written note from Sophie at Begg Shoes thanking me for my order, a really nice personal touch 😁

Great service, well packed, wide choice

Staff are friendly, helpful and knowledgeable.

Good quality and comfy shoes.

Completely trouble free purchase and the shoes are great. Personalised message in the well packed parcel. Excellent and highly recommended.