When the air conditioning unit broke down after 3 weeks the company dealt with this immediately, offering various options. All queries were dealt with promptly and politely. When I chose to return it,... Voir plus
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Lisez les avis des autres
I snapped a blade on my Belaco pedestal fan while fitting it, before I'd put the safety guards on, so it was my own fault. I emailed Belaco to ask if I could buy a replacement. Olivia replied wit... Voir plus
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I had an unexpected issue with the kettle I purchased however upon reporting the response time and communication was first class. Many thanks Olivia for your great after sales support.
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Awful customer service, item was hardly used when it packed up. Fan motor seized completely just a few weeks out of warranty. No help whatsoever, even though multiple other people have similar issue... Voir plus
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À propos de l'entreprise
- Magasin d'électroménager
- aussi dans
- Fournisseur de produits de nettoyage
- Magasin d'aspirateurs
- Magasin de radiateurs
- Magasin de systèmes de climatisation
Écrit par l'entreprise
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Coordonnées de contact
Royaume-Uni
- info@belaco.co.uk
- www.belaco.co.uk
4,2
Bien
158 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Thank you Olivia for sorting out my…
Thank you Olivia for sorting out my replacement remote control. Really appreciated
21 octobre 2026
Avis spontané
Réponse de Belaco
Thank you so much for your kind review!
We're delighted to hear that Olivia was able to sort out your replacement remote control for you.
We really appreciate your feedback and your support.
Kind Regards,
Belaco Support Team
Belaco air -con unit. Model no.BELPAC982
When the air conditioning unit broke down after 3 weeks the company dealt with this immediately, offering various options. All queries were dealt with promptly and politely. When I chose to return it, everything was done to facilitate this. I received a full refund without having to send reminders .
28 septembre 2026
Avis spontané
Réponse de Belaco
Thank you so much for taking the time to share your feedback!
We are sorry to hear that your air conditioning unit developed a fault after 3 weeks, but we are pleased to hear that our team was able to deal with it promptly and provide you with various options.
Customer satisfaction is our top priority and it's great to know you found our service prompt, polite, and helpful throughout the return process.
We appreciate your understanding and hope to serve you again in the future.
Kind regards,
Belaco Support Team
Excellent company to deal with .
9 octobre 2026
Réponse de Belaco
Thank you so much for your kind words and for taking the time to leave us a review.
We are delighted to hear that you had an excellent experience dealing with us.
Kind Regards,
Belaco Support Team
Customer Service
I had an unexpected issue with the kettle I purchased however upon reporting the response time and communication was first class. Many thanks Olivia for your great after sales support.
8 octobre 2026
Avis spontané
Réponse de Belaco
Thank you so much for your kind words!
We're sorry to hear you had an issue with your kettle, but we're delighted that Olivia and our team could resolve it quickly for you.
Your satisfaction is our priority, and we really appreciate you taking the time to share your experience.
Kind Regards,
Belaco Support Team
Réponse de Belaco
Thank you for your 5-star review!
We're delighted to hear you found ordering easy and your delivery was very quick.
Thank you for choosing Belaco.
Kind Regards,
Belaco Support Team
Purchased a belaco microwave opened it…
Purchased a belaco microwave opened it up and although lovely just didn’t suit our kitchen.
Olivia was brilliant seemless return
So I would definitely buy from them again
Thank you
2 octobre 2026
Avis spontané
Réponse de Belaco
Thank you for taking the time to leave such a kind review.
We're sorry to hear the Belaco microwave didn't suit your kitchen, but we're so pleased that Olivia was able to make your return seamless.
We really appreciate your kind words and your trust in us, and we hope to serve you again in the future.
Kind Regards,
Belaco Support Team
Brilliant customer service from Olivia
I snapped a blade on my Belaco pedestal fan while fitting it, before I'd put the safety guards on, so it was my own fault. I emailed Belaco to ask if I could buy a replacement.
Olivia replied within about 20 minutes every time and kept me updated at each step. Once I explained what had happened, they sent a replacement blade free of charge as a goodwill gesture. They didn't have to do that, and I really appreciate it.
Great service, especially over something so small. Thanks Olivia and the Belaco team.
23 septembre 2026
Avis spontané
Réponse de Belaco
Thank you so much for your kind words!
We're sorry to hear about the blade, but we're really glad Olivia was able to help and get a replacement sent out to you as a goodwill gesture.
We truly appreciate you taking the time to share your experience, and we'll be sure to pass your thanks on to Olivia and the team.
Thanks again for choosing Belaco!
Kind regards,
Belaco Support Team
I have purchased two the belaco wall…
I have purchased two the belaco wall fans one of them went broken down contact the customer service and sent the evidence via email and replacement sent out next day ver satisfied with customer service.
9 septembre 2026
Avis spontané
Réponse de Belaco
Thank you for taking the time to review us.
We’re really glad the replacement was sent out next day and that the customer service experience made up for the issue.
Appreciate you choosing Belaco. Enjoy your wall fans!
Kind Regards,
Belaco Support Team
What made this experience good for me was the way the customer services team dealt with the issue quickly and efficiently. The experience was a made easy for me. I would gladly reccomend them.
What made this experience good for me was the way the customer services dealt with the issue quickly and efficiently. The experience was made easy for me. It would be a peivelidge and a pleasure for me to reccomend them to trustnpilot or any one else.
9 septembre 2026
Avis spontané
Réponse de Belaco
Thank you so much for your kind feedback.
We’re really glad our customer service team was able to deal with your issue quickly and make the experience easy for you.
We really appreciate you recommending us. Thanks again for your support.
Kind Regards,
Belaco Support Team
Unfortunately Our Aircon unit stopped…
Unfortunately Our Aircon unit stopped working after around 12 days.
I contacted Belaco and spoke with an extremely knowledgeable, experienced and helpful lady called Olivia, who responded to every annoying email that I sent, usually within a few hours and certainly no longer than the next working day.
Due to a few medical dramas and not being able to communicate effectively Olivia was extremely helpful and understanding.
She arranged for a collection to be carried out and emailed Me the collection label.
It’s very unfortunate that it stopped working especially during the heatwave whilst My Wife is recovering from Cancer.
Would I recommend Belaco?
100% Yes, most definitely I would also make future purchases without any hesitation and have recommended to My Friends and Family!!
Thank you Olivia for understanding and providing Outstanding customer service and care!!
10 juillet 2026
Avis spontané
Réponse de Belaco
Thank you so much for taking the time to share your experience and for your incredibly kind words about Olivia.
We’re truly sorry to hear your Aircon unit stopped working, especially during the heatwave and while your wife is recovering.
We’re glad Olivia was able to support you quickly and arrange the collection for you. It means a lot to hear that you’d recommend Belaco and would purchase from us again.
We’ll be sure to pass your feedback to Olivia, she’ll be thrilled to hear it. Wishing your wife a smooth and speedy recovery.
If you need anything else at all, we’re always here to help.
Kind Regards,
Belaco Support Team
Réponse de Belaco
Thank you so much for your feedback!
We're really glad to hear your experience was smooth, quick, and hassle-free. We work hard to keep our website glitch-free and easy to use.
Appreciate you taking the time to review us
Kind Regards,
Belaco Support Team
Réponse de Belaco
Thank you so much for your lovely feedback!
We’re really glad you found it easy to order online and that you got quick confirmation.
We appreciate you choosing us and hope to serve you again soon.
Kind Regards,
Belaco Support Team
Suction is ok but white attachment…
Suction is ok but white attachment poles keep falling off
19 août 2026
Réponse de Belaco
Thank you for taking the time to share your feedback. We’re really sorry to hear that the white attachment poles keep falling off. We’re glad to hear the suction is working okay, but we completely understand how frustrating this must be for you.
Please know that we are looking into this matter and we will resolve your case. We are also emailing you directly so we can assist you further.
We appreciate you bringing this to our attention.
Kind Regards,
Belaco Support Team
Awful customer service
Awful customer service, item was hardly used when it packed up. Fan motor seized completely just a few weeks out of warranty. No help whatsoever, even though multiple other people have similar issues they refuse to admit any responsibility and offer no goodwill at all. Shocking service... Avoid like the plague unless you don't mind losing money
See the Belaco reply below... Looks like they care .... NO THEY DON'T!!! ... I replied to them 5 days ago and nothing heard back at all !!! The below message is just a farce and a scam to make anyone reading the reviews think that Belaco are doing something.... Which they are not ... AVOID!!!
19 août 2026
Avis spontané
Réponse de Belaco
We’re really sorry to hear about your experience and understand how frustrating this must be.
As mentioned in our email to you, the unit is outside the 12-month warranty period. Based on the symptoms you described - powers on, humming sound, but fan not operating - we advised that it would need to be inspected by a qualified technician to safely diagnose whether it’s the motor, capacitor, or another internal component, as we can’t confirm faults remotely.
We do understand you were hoping for goodwill support. We want to help where we can. Please share us your details and we’ll have a senior team member review your case to see what options are available.
We appreciate you bringing this to our attention.
Kind Regards,
Belaco Support Team
Our Belaco Fan broke after a month of…
Our Belaco Fan broke after a month of use and after sending them an e mail confirming purchase and photograph of damaged blades they sent out an e mail confirming they would replace fan and this was despatched within 48 hours
I thought this was outstanding customer service and would not hesitate to buy another fan/product from this company
19 août 2026
Avis spontané
Réponse de Belaco
Thank you so much for your kind words and for sharing your experience with us.
We’re really sorry to hear about the fan blade, but we’re glad we could resolve it quickly for you with a replacement within 48 hours.
Customer satisfaction is really important to us, and we’re thrilled to hear you’d buy from Belaco again.
If you ever need anything, we’re always here to help.
Kind Regards,
Belaco Support Team
Superb Customer Service
I bought a portable A/C unit from this company. The unit had issues but the customer service was excellent and they replaced my item immediately and arranged everything with one phone call and an email. Special mention to Jo (sadly I have no surname!) for her kindness and helpfulness.
11 août 2026
Avis spontané
Réponse de Belaco
Thank you so much for taking the time to share this. We’re really sorry to hear your first unit had issues, but we’re thrilled Jo and the team could resolve it quickly for you.
We’ll pass on your special mention to Jo.
We truly appreciate you choosing Belaco and recommending us.
Kind Regards,
Belaco Support Team
Fan I ordered was in stock
Fan I ordered was in stock. I have been kept fully updated re the delivery process. Cannot review the fan as yet until delivered.
11 août 2026
Réponse de Belaco
Thanks so much for the update!
Great to hear the fan was in stock and delivery updates have been on track.
Can’t wait for you to try it. We’d love to hear your review once it’s arrived.
Kind Regards,
Belaco Support Team
Had to return a air cooler Olivia kept…
Had to return a air cooler Olivia kept me informed at every level off the refund the product itself was good it was a electrical failure all in all really good after care by this company
18 juillet 2026
Avis spontané
Réponse de Belaco
Thank you so much for your review. We’re sorry to hear about the electrical failure with your air cooler.
We’re really glad Olivia kept you updated throughout the refund process and that our aftercare met your expectations. Customer care is really important to us, and we’ll pass your feedback on to Olivia and the team.
We hope to serve you better next time!
Kind Regards,
Belaco Support Team
Excellent customer service
My fan arrived quickly after placing the order. Although the instructions were a bit tricky, a little bit of logic soon had the fan set up. After assembling all parts I was disappointed when I plugged it in and nothing happened! I contacted customer services and thanks to Olivia for a few speedy emails we were able to trouble shoot and get the fan up and running. The responses to my emails were quick and efficient and all sorted within the hour. The fan itself does what a fan should, 3 speeds and oscillates. The fan can also be angled up and down, useful for when in bed and desperately need to cool down to sleep! Perhaps not as quiet as I would have like but it’s not intrusive and right now I’ll take the noise to sleep at a comfortable temperature. It’s light to move too do I have used in both the living room and bedroom. Can’t fault the service :)
11 août 2026
Avis spontané
Réponse de Belaco
Thank you for your wonderful review!
We’re sorry about the initial setup trouble, but so glad Olivia could get it sorted for you quickly.
We’re happy to hear the fan is keeping you cool and that you’re finding it handy to move between rooms.
Your feedback on the instructions and noise is really appreciated.
Kind regards,
Belaco Support Team
After experiencing a fault
After experiencing a problem with our product we made contact with Olivia who dealt with the return and refund process. So easy and efficient
Thank you
24 juillet 2026
Avis spontané
Réponse de Belaco
Thank you for taking the time to share your experience.
We apologise for the problem with your product. We’re pleased to hear Olivia handled your return and refund efficiently.
Your feedback has been shared with the team.
Kind Regards,
Belaco Support Team
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