Belle Property Avis 

Via booking.com, I booked 4-nights accommodation in the Belle Property Wright Lodge in Adelaide City. The initial automated communication was good as is the location.

On arrival, I found that the room was falsely advertised:
- it was not 32m2 (less than 10m2)
- It did not have facilities like a TV or kitchen in the room as described
- There was no window

More concerning, there was black mould on the ceiling. The air quality was poor and this immediately affected my breathing when I opened the door.

I tried via the general contact number and their emergency contact (text message) without success. On the phone with Booking.com, they attempted several times to contact the property owner.

Because of my health concerns, I didn't stay and left the room without using facilities. I documented the mould and the room (photos and video) showing that was not as was described. I reported to Belle Property via their emergency contact channel that I was not staying and requested a full-refund. (Then in a fully-booked out city at 9pm, I had to find and pay for new accommodation).

I received no responses from Belle Property. Booking.com indicated that I should seek to resolve this through them, the booking.com staff requested a refund on my behalf and the response from Belle Property was "a recent inspection by the residential license governing body has classified the facility as a perfectly safe environment."

I contacted the governing body with the Adelaide City and spoke to the staff member (Senior Building Compliance Officer - Building & Environmental Services) who did the inspection. He confirmed that not every room is checked during inspections and that their inspection covers fire safety and life-safety issues and that their list of fixes had been submitted to the property owners. He confirmed that accommodation requires a fresh-air source (like a window that opens or vent) which I did not see.

BelleProperty claimed "The details about the room lacking a window have been communicated to all our booking website partners." This however was denied by booking.com staff who indicated that the accommodation provide and control the information about their properties.

I paid BelleProperty (directly) for four nights and took all reasonable steps to first seek an immediate solution and then to try to communicate with Belle Property (including via Booking.com) to get a refund. Booking.com offered to refund the fees they collected from this booking.

The accommodation not as described and the property owners were unreachable and didn't offer any solution so I feel it is reasonable to expect a complete refund.

Neil Fry of Belle Property is not to be trusted. During my divorce Neil sold a property for my husband that a Court order in the UK did not allow. He is sneaky, underhand and unethical, don’t not trust him.

Hi this is Eric I live at Bell properties and I had some Maintenance issues to get fixed I put the call in and the maintenance crew came right over and took care of all of my property repairs. The maintenance crew is always busy fixing and cleaning up the property and it is greatly appreciated thanks again. Eric

222P428025 Daylesford .
Nataly Fagan from Belle property the has demonstrated professionalism throughout the entire process, including their communication, punctuality, and attention. Her knowledge and expertise in the real estate market was very helpful we discuss the advise of Ashleigh and Natalie to help us achieve the best price for our home in which was sold within 2 weeks .
The agents utilized various marketing strategies to promote our home, such as online listings, professional photography, virtual tours, open house inspections in which resulted on a quick and successful sale of our home.
Also the agent displayed strong negotiation skills, and were able to secure a favorable deal for us.
Natalie went far and beyond she was attentive and responsive to our needs throughout the process, and even after the house was sold I was able to ring her at any time to discuss some of my concerns with items I could not take with me and was able to fix all the issues at hand.
We appreciate all the hard work and their support and how it made our experience of selling our home so easy and stress free.
I would gladly use belle property again .
Yours truly
Carmen San Martin &
Ricardo San Martín

We entrusted Belle Property Avalon (NSW) with the sale of our much loved family home. The agent, Alexander Shreiber was professional, informed, hardworking and had a wonderful local knowledge to draw upon. He achieved a terrific result for us. I highly recommend Alex Shreiber and the team at Belle Property Avalon Beach NSW.

Belle property south Yarra
( hockingstuart) was very unprofessional selling my house. Sold it well disregarding bad advices from the real estate agent Nick Catacre. He was arrogant, rude, made unnecessary comments to me and felt the need to say to potential buyers I had cancer.

Good luck if you ever try to contact Belle Property at Parramatta by phone. I tried over two days and only ever got an answering machine and asked to leave a message. This is not the first time I have experienced this as I had the same problem late last year when I tried to contact them. Vendors and landlords should think twice before engaging this agency to handle their properties.

Wonderful news a huge thank you to Kelli McKellar from Belle Properties Toowoomba for getting us multiple offers over our asking price. Listed on Monday sold on Tuesday. Thank you, Kellie, for making what could have been a stressful experience a very stress-free one. We highly recommend Kellie. ❤️