The staff in store were incredibly helpful, friendly and informative. I received regular emails and phone calls to keep us up to date on the process. Was delivered on the day that it was expected, it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU Andover, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed. The two ladies in stor... Voir plus
L'entreprise a répondu
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49... Voir plus
L'entreprise a répondu
Our sales person was Sean. Relatively new to his post but had a first class knowledge of the products. He was most helpful, very pleasant and patiently went through all the options available. Not push... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Andover
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, Royaume-Uni
- 1264335460
4,7
Excellent
181 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service from start to finish
Excellent service from start to finish. Chloe in store was very helpful, professional and knowledgeable about all the mattresses we tried. We opted for a British Made mattress, the quality of the product is incredible, delivery staff were excellent. Haven't slept so well for a long time.
24 avril 2026
Réponse de Bensons For Beds - Andover
That’s lovely feedback — we’ll be sure to pass this on to Chloe and the delivery team. Enjoy your British‑made mattress!💜
5* Service
The team at bensons were very hard working and conciencious. The install team were very hard working.
18 avril 2026
Réponse de Bensons For Beds - Andover
We appreciate you taking the time to share your feedback. It's great to hear that our team members were hardworking and conscientious during the installation.
Thank you for your positive review – Lauryn at Customer Care 💜
Chloe was very helpful and…
Chloe was very helpful and understanding.
Had my child with me who has adhd and autism so she was very patient. She explained everything very well, was very happy with the purchuses.
7 avril 2026
Réponse de Bensons For Beds - Andover
Thank you for sharing this 😊 We’re so pleased to hear Chloe was helpful, understanding, and patient, especially with your child. Taking the time to explain everything clearly and make the experience comfortable really matters, and it’s lovely to know you were happy with your purchases. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist
It was the best
Provided with a variety, explanation was very clear and the lady was very patient and friendly.
21 mars 2026
Réponse de Bensons For Beds - Andover
Thank you for giving us 5 stars! We’re so glad you were given plenty of choice and clear explanations. Wonderful to hear the lady who helped you was patient and friendly — we really appreciate your feedback,
Megan at Customer Care🌟
5* company
From the moment I walked into the store until my new bed was delivered, the sales assistant (Tara), the customer service team at head office & the delivery men went above & beyond. This is definitely the smoothest purchase from start to finish that I’ve ever made. I would highly recommend Bensons for Beds & I will definitely use them again in the future.
25 février 2026
Réponse de Bensons For Beds - Andover
Thank you so much for your lovely feedback! We’re thrilled to hear that Tara in-store, our customer service team, and the delivery crew all went above and beyond for you. It’s fantastic to know your purchase was smooth from start to finish. We really appreciate the recommendation, and we’ll be delighted to welcome you back to Bensons for Beds in the future,
Megan at Customer Care
Réponse de Bensons For Beds - Andover
Thank you for your great review Caroline! 😊 We’re delighted to hear you’re pleased with your mattress and the service you received, and that delivery arrived right on time. Your feedback is truly appreciated,
Megan at Customer Care
Helped decide on the right mattress in…
Helped decide on the right mattress in store. Made sure a smaller van delivered due to our narrow lane. Kept to the delivery time with regular updates. Respected our property and objects when delivering the mattress. All staff friendly and helpful.
21 février 2026
Réponse de Bensons For Beds - Andover
We're happy to hear that we assisted you in choosing the right mattress and that the delivery met your needs with regular updates and respect for your property. We appreciate your positive feedback regarding our team's friendliness and helpfulness.
Stewart - Team Bensons
I am really pleased with the purchase
I am really pleased with the purchase , especially getting approved for the finance . Thanks guys you are great .
Many thank s
Shane .
18 février 2026
Réponse de Bensons For Beds - Andover
We're happy to hear that you're pleased with your purchase and the finance approval process. It's great to know we could provide you with a positive experience. Many thanks for your feedback!
Amazing Bensons for Beds Andover!!
Our experience with all aspects of Bensons for Beds has been excellent. The sales assistant was very helpful and provided good advice to help us choose the right mattress. Communication per delivery was great and the mattress was delivered exactly as expected. The delivery team were very friendly and chirpy for a Monday morning and also gave some good advice. We are very happy with our experience. :))
2 février 2026
Avis spontané
Réponse de Bensons For Beds - Andover
We're happy to hear that our sales assistant was helpful in choosing the right mattress and that the delivery met your expectations. It's great to know our delivery team was friendly and provided good advice. Thank you for your positive feedback!
Réponse de Bensons For Beds - Andover
We appreciate your feedback. We're happy to hear customer service was excellent.
Réponse de Bensons For Beds - Andover
Thank you so much for your kind review
We hope to welcome you back soon!
Megan at Customer Care
Excellent customer service from sales…
Excellent customer service from sales room to mattress delivery.
27 janvier 2026
Réponse de Bensons For Beds - Andover
We're so happy to hear that you received excellent customer service from the sales room to the delivery of your new mattress!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
bed sale very helpful
the lady who sold us the bed was very knowledge about the range of beds, very kind and very helpful. my son has social anxiety and autism and she communicated at his level and made him feel at ease. thanks so much. Shop in Andover
24 janvier 2026
Réponse de Bensons For Beds - Andover
We're so happy to hear that our team member was knowledgeable, kind, and helpful. We appreciate that they communicated effectively and made your son feel at ease. Thank you for your positive feedback!
Réponse de Bensons For Beds - Andover
We are so happy to hear that our delivery team was pleasant! We appreciate your positive feedback and your time.
Very helpful and friendly.
22 janvier 2026
Réponse de Bensons For Beds - Andover
We appreciate you letting us know that our team was helpful and friendly! We are so glad that you had a positive experience.
Great service from Bensons
We have been researching for a new bed for a couple of weeks now. Bensons for beds became the chosen supplier after the outstanding help and guidance from the staff on our previous visits. The service was far in excess of other retailers.
Having chosen Bensons we visited the store to make a purchase. Tara was the assistant and remembered us from a previous visit which increased our positive views.
Tara took time to understand our requirements and explained the options available. She then left us to consider her suggestions.
Having chosen the bed frame, the next step was to pick a mattress. Tara explained the different types and advantages. So many options, we had to have a lie down (good job we were in a bed store). Testing the different types and firmness allowed us to make a final decision.
Tara took us through the payment process and explained the options and discounts available. She also explained the warranties for both bed and mattress along with the delivery timescales and process.
All things considered, we were very satisfied and pleased with the process and Tara is a great advert for Bensons.
12 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Andover
We’re so glad Tara gave you such an outstanding experience from start to finish! Her knowledge and care really shine through – enjoy your new bed and mattress 💜 Thank you for your positive review - Lauryn at Customer Care
On time very pleasant couple of guys no…
On time very pleasant couple of guys no problems at all
7 janvier 2026
Réponse de Bensons For Beds - Andover
We’re so glad your delivery was on time and handled by such a pleasant team – no problems at all, just smooth service! 💜 Thank you for your positive review - Lauryn at Customer Care
More welcome needed
I felt like the staff didn’t really want us in the shop.
It turned around, but I had to put in work to get them to serve us.
7 janvier 2026
Réponse de Bensons For Beds - Andover
Thank you for sharing your feedback. We’re sorry to hear that your initial experience in our store made you feel unwelcome. This is not the level of service we aim to provide, and we appreciate you letting us know.
We’re glad to hear things improved during your visit, but we understand that you shouldn’t have to put in extra effort to receive assistance. Your comments have been shared with the store team to ensure all customers feel valued and supported from the moment they walk in.
Best Wishes,
Megan
Réponse de Bensons For Beds - Andover
We appreciate your feedback and are so glad you found our team professional and knowledgeable during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Mattress purchase
From shop to delivery was excellent. Knowledgeable and polite staff.
18 décembre 2025
Réponse de Bensons For Beds - Andover
We’re delighted to hear your experience was excellent from shop to delivery! Knowledgeable and polite service is exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.