Bensons For Beds - Aylesbury Avis 

Sales team in Aylesbury very helpful and efficient. Delivery and assembly team were very polite, efficient. I'm extremely pleased with my purchase from Bensons for beds and I would highly recommend.

What an exceptional service from Benson For Beds. We could not fault them. They were absolutely excellent from the point of sale to the final delivery. Luke, the Sales Manager in Aylesbury was so kind and helpful and gave us so much advice. Stevie and Steve, the delivery men were so courteous and helpful - they were exceptional.

Helpful staff in store without being pushy, clear pricing and information displayed, easy to arrange delivery, clear communication on day of delivery, friendly delivery team arrived on time and carried everything through the house.
Really comfy mattress.

From Ashley at the Aylesbury branch through to Glen and Lee who delivered the new bed for mum, all were excellent. Communications and updates were very good too. Thank you.

All aspects of the purchase, delivery and installation of my new bed was excellent. I am very happy now being able to be comfortable at night and my sleep has improved dramatically.

The delivery team professionalism was on higher level. I received the confirmation email about timeslot a few days before delivery and on the day of delivery 30 minutes before arrival they've called me and informed about their ETA

Fazeela was very knowledgeable and helpful, she made choosing our mattress really easy

I bought a single Slumberland memory mattress from this store and I’m really pleased with how comfortable it is. I thought I would have to pay more for a mattress like this so I am also happy with the price. The member of staff in the store was very helpful and gave me information about different mattresses. I didn’t have to wait too long until it was delivered which is another reason for giving 5 stars. I bought a single bed from Bensons two years ago and both experiences have been 100% positive. I would definitely recommend this store to others.

Helpful sales process followed by a straight forward purchase and delivery of an excellent product all as promised and at times agreed.

We found the showroom in Aylesbury very well laid out and easy to to brouse around whilst choosing a suitable bed.
The young lady who attended to us was extremely patient and helpful.
We were regularly informed and kept up to date of when we would expect the delivery.
The Benson delivery men were very efficient carrying out the removal of the old bed and assembling the new one.
Would highly recommend.

The help in store and the delivery were both fantastic. The staff we spoke to are an asset to the company. The bed itself is also great.

Easy to order, very helpful staff in showroom, kept me updated on delivery, and delivered on time.

Exceptional service and delivery boys Charles & Chichi - brilliant service, thankyou boys.

Great fitting and good communication, very helpful and polite.

Great service and excellent communication throughout the whole buying and delivery process. Excellent professional staff with a helpful attitude.

I am extremely disappointed with the service I received from the Bensons for Beds Aylesbury branch.

During the delivery of our bed, the delivery driver named Adam made several rude and insensitive comments that were completely unacceptable. He made a point of saying, “You’re young, you don’t need to sit in bed watching TV, get off your arse.” We found this incredibly hurtful and completely lacking in compassion or professionalism.

When we commented that the bed looked like it would fit in the room, his response was, “I don’t come for your opinion.” This was unnecessarily rude and dismissive.

Following this experience,the bed was taken away. When I called Bensons for Beds to raise my concerns, I was told that I would have to deal with the issue in store and that I would have to pay a cancellation fee. After the way we had been treated, this response was incredibly disappointing and made an already upsetting situation even worse.

No customer should be spoken to in this manner. I expected far better customer service, both from the delivery team and from the company when I contacted them to make a complaint. I hope Bensons for Beds investigates this incident thoroughly and ensures no other customer has to experience this kind of treatment.

I am leaving this review on behalf of a friend who had an absolutely appalling experience with one of your delivery staff members, Adam.

From what they have told me, Adam was rude, dismissive and completely unprofessional throughout the delivery. When they questioned whether the bed could be delivered, he told them he “wasn’t there for opinions”, before deciding the bed wouldn’t fit and taking it back, leaving them with no bed or bedroom furniture.

What is even more shocking is the way he spoke to my friend’s partner, who is currently unwell with cancer. Adam reportedly said, “Get off your arse, you’re young, why are you sitting around watching TV?” This is an utterly disgraceful comment to make to anyone, especially someone whose circumstances you know nothing about.

There is simply no excuse for this level of disrespect. Customer service should never involve speaking to people in such a degrading and insensitive manner. I sincerely hope the company investigates this incident thoroughly and takes appropriate action, as no customer should ever be treated this way.

great customer service, great product, great delivery

In recent months I have bought two products from this company. A mattress and a single divan bed complete with mattress. On both visits the staff have been professional, helpful but without any pressure to buy. The delivery date was met both times with continual updates. Great service.