From going into the store to receiving my bedroom furniture I was kept informed. The delivery went smoothly and the two lads Elliott and Simon rang me to let me know they were on their way. My house w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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Lisez les avis des autres
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... Voir plus
L'entreprise a répondu
Good service from. The team at Bishop Auckland Plenty of updates for when the new bed got delivered...great communication. Delivery men were exceptional. Would recommend
À propos de l'entreprise
À propos de Bensons For Beds - Bishop Auckland
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, Royaume-Uni
- 1388606572
4,9
Excellent
324 avis
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Fantastic staff, great service and one of rhe best customer experiences ive had in a shop.
We called into the bishop auckland store over the weekend and purchased a bed, mattress and childs mattress. We were greeted by a staff member (steph) who was really knowledgeable on the products and was great help selecting the right products but was also fantastic with our little girl, she was brilliant the whole time we were there with us and our little girl who took a liking to her. Nothing was too much hassle and made it so much easier for us, one of the best store experiences ive had in a long time.
5 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
We are so pleased to hear about your excellent experience in our store! It's wonderful that our team member was so knowledgeable and helpful, making your shopping experience enjoyable for both you and your little one. Thank you for your kind words.
The A team
From my visit to Bensons at Bishop Auckland, ordering what I wanted from Gemma, delivery, taking away my old bed and having my new bed assembled where I needed it, in spite of really awkward stairs to manoeuvre furniture up and down it was no problem to the two delivery guys Andy Mac and Andy P - they were fantastic. I couldn’t have wished for anyone better.
8 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided great service from ordering to delivery and assembly, even with challenging stairs. We're glad our delivery team was fantastic!
Paul and Lewis !
Paul and Lewis !
What a team
Great guys who kept us updated, turned up on time ..... assembled everything and cleaned up a treat.
Well mannered super friendly helpful delivery team - a rare thing these days .
Well done Paul and Lewis and Bensons for beds - 10/10 brilliant service
Thankyou
8 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear about your excellent experience with our delivery team! It's wonderful that they kept you updated, were punctual, and left everything tidy. We appreciate your kind words about their friendly and helpful service.
Very good customer service
Very good customer service, I was kept informed during the whole process. We didn’t have to wait for delivery too long either. Very happy with my new divan and mattress. Will use again.
5 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear you received very good customer service and were kept informed throughout the process. It's wonderful that delivery was quick and you are happy with your new divan and mattress!
very simple and easy for me to order…
very simple and easy for me to order and i like the fact my old mattress will be recycled
8 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased you found the ordering process simple and easy, and we're glad you appreciate our mattress recycling service. Thank you for your feedback!
Everything was spot on from ordering to…
Everything was spot on from ordering to when goods were delivered
5 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear that everything was spot on from your order to the delivery of your goods. Thank you for your feedback!
When we entered the store we were…
When we entered the store we were greeted by a member of staff in a friendly manner who came across as knowledgeable and professional. After explaining the benefits of the beds that we were considering she left us to our own devices to peruse while being on hand with further information when required.
2 juin 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear you were greeted in a friendly manner and found our staff knowledgeable and professional. It's wonderful that you felt comfortable to browse while knowing assistance was available.
They made the complicated process of…
They made the complicated process of choosing and installing the right bed for an elderly lady seamless
3 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so happy we could make the process of selecting and installing a bed easier for the elderly lady. We appreciate your kind words!
From going to the shop to them delivery…
From going to the shop to them delivery was 5 star would highly recommend to friends and family Thankyou
24 juin 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear that your experience, from visiting our shop to delivery, was 5-star! Thank you for your kind words and recommendation.
Team Bensons
Great service well informed happy to…
Great service well informed happy to help very nice staff would definitely recommend
26 juin 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased you received great service and found our staff very helpful. Thank you for your recommendation!
Team Bensons
From initial questions to the beds…
From initial questions to the beds delivery we were kept informed of progression of the order and delivery All the staff we had dealings with were polite and friendly with good knowledge of the product A pleasure to deal with Thank you
24 juin 2026
Avis spontané
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased you were kept informed from start to finish and found our staff polite, friendly, and knowledgeable. Thank you for your kind feedback!
Team Bensons
Réponse de Bensons For Beds - Bishop Auckland
We are so pleased our team was helpful. We appreciate your kind words!
Team Bensons
Réponse de Bensons For Beds - Bishop Auckland
We're glad it arrived on time! Thanks!
Team Bensons
Excellent service
Excellent friendly customer service and helpful advise given in choosing the mattress. Received a delivery time slot 2 days before and the mattress was delivered by 2 very pleasant helpful young men.
Would definately recommend Bensons. First class service.
7 juin 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear about your excellent customer service and helpful advice in choosing your mattress. It's wonderful that our delivery team was pleasant and helpful. Thank you for your recommendation!
Team Bensons
Goods are great,delivery guys were…
Goods are great,delivery guys were great and put bed together quickly ,which is why the price I was given for installation for 5/10 mins of their time was extortionate.
Also spending that a amount delivery should have been free.
5 juin 2026
Réponse de Bensons For Beds - Bishop Auckland
We appreciate your feedback regarding the installation cost and delivery. We're glad you're happy with the goods and the delivery team's efficiency. We are reviewing our pricing structure based on your comments.
Team Bensons
Great staff and great bed
Great staff and great bed. The super king size t.v bed is brilliant. Lots of room for a weekend orgy. Maybe we should have bought a mattress protector. It’s a wee bit stained
30 mai 2026
Réponse de Bensons For Beds - Bishop Auckland
We are glad you enjoyed the staff and bed. We appreciate your feedback regarding the mattress and will address it.
Team Bensons
We bought a new bed and matress from…
We bought a new bed and matress from Bensons 8 years ago, Now time to change the matress. Called into a local outlet, used the comfort fitting system. Tested a few beds, found the right one. Got a good deal with a special offer. The sales person was helpful and explained everything.
Delivery was not as soon as we had hoped due to not delivering over weekends and staggered days over 2 weeks. Had to plan around personal holidays for delivery.
The delivery guys Mac & Daz were very professional and super fast. Respectful of our home and took away our old matress.
The entire experience with Bensons has been very positive, which is why we returned.
30 mai 2026
Réponse de Bensons For Beds - Bishop Auckland
We are delighted to hear about your positive experience with us, especially your return visit! We appreciate your understanding regarding the delivery schedule. It's wonderful to know our delivery team was professional and efficient. Thank you for your continued loyalty.
Team Bensons
Brill mattress great nights sleep
Brill mattress great nights sleep .
Great costumer service from start to finish ,
Thanks guys
30 mai 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so glad you're enjoying great nights of sleep on your new mattress! We appreciate your kind words about our service.
Team Bensons
All the staff and personnel involved…
All the staff and personnel involved from the Sales team to the construction and delivery were really helpful, they were all extremely knowledgeable. Thank you to Steph Jemma, Mac & Daz.
I would highly recommend this branch for a total all round customer care experience.
Thank you
Hazel & George
27 mai 2026
Avis spontané
Réponse de Bensons For Beds - Bishop Auckland
We are so glad to hear that our team provided such a positive experience. It's wonderful to know you received excellent customer care. We truly appreciate your kind words and recommendation.
Team Bensons
Great friendly service from Stephanie
Great friendly service from Stephanie. Very patient and not at all pushy. A credit to your outfit.
24 mai 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased you received great, friendly, and patient service! Thank you for your wonderful feedback.
Team Bensons
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