Our visit was great Angela in Braintree store was so helpful and really knows her products. We were just making enquiries but ended up with a TV bed /mattress plus another complete bed frame with he... Voir plus
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Établissement
Changer d'établissementUnit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB
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⭐⭐⭐⭐⭐ We had a really great experience at Bensons for Beds in Braintree while looking for our perfect mattress and bed. We were greeted by Laura, who was so helpful. She recommended we try the Sle... Voir plus
Ordered my bed and bedside tables from Manager Tim at the Braintree branch of Bensons For Beds. He was very helpful, and explained everything. I was very impressed with his Customer Service skills, a... Voir plus
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Shop was very helpful in enabling us to make a good choice for a new mattress for a super king bed and a new single bed. The delivery date was accurate and I was kept well informed about an arrival ti... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Braintree
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, Royaume-Uni
4,7
Excellent
116 avis
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Réponse de Bensons For Beds - Braintree
Thank you for your feedback — we’re really pleased to hear you received great customer service. Your kind words are very much appreciated and will be shared with the team.
The delivery men were very kind and…
The delivery men were very kind and helpful and the bed was assembled quickly and perfectly. I have epilepsy and can be unsteady on my feel sometimes. They noticed quickly and made sure I was safe, some people don't know how to react when that happens but they were perfect. Thank you all at Bensons
4 avril 2026
Réponse de Bensons For Beds - Braintree
Thank you so much for sharing this. We’re really pleased to hear how kind and attentive our delivery team were and that they made sure you were safe and comfortable. We’ll be sure to pass on your thanks — it truly means a lot 😊
Megan | Customer Care Specialist💜
Réponse de Bensons For Beds - Braintree
Thank you! 😊 We’re glad everything was just as promised and that delivery communication was smooth. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Paul from Braintree Store big thank you…
Paul from Braintree Store big thank you for your extra mile help me sort out with my headboard. You are a Star.
26 mars 2026
Avis spontané
Réponse de Bensons For Beds - Braintree
Thank you so much! 😊 A big shout‑out to Paul at our Braintree store — we’re thrilled he went the extra mile to sort your headboard. We really appreciate your 5 stars,
Megan | Customer Care Specialist⭐
The whole team are outstanding the…
The whole team are outstanding the service we recieved was fantastic. Well done Bensons
20 mars 2026
Avis spontané
Réponse de Bensons For Beds - Braintree
Thank you so much for leaving such a kind review for us Tina! We’re thrilled to hear the whole team gave you outstanding service. Your kind words mean a lot to us,
Megan at Customer Care💜
Ottoman bed
Excellent service from choosing frame and mattress to delivery and putting the bed together (Worth every penny) It took them an hour very tidy job!
23 mars 2026
Réponse de Bensons For Beds - Braintree
Thanks for the brilliant review Carol! So glad the whole journey — from choosing your frame and mattress to the tidy, speedy setup — was worth every penny. Enjoy your perfectly built new bed,
Megan at Customer Care
The bed arrived faulty
The bed arrived faulty, although we were able to keep our bed whilst they order us a new one due to the fact we did not have a bed, it is going to take 3 weeks for the new one to arrive but of course it hasnt stopped receiving details that the payment plan detailed were emailed the same day, bad taste we have to start paying when the bed is far from perfect. Happy to pay but feel like this process should not be signed off and started until we have the full working product in our possession.
We were also not advised when purchasing the divan bed Base that you had to have a certain weight of mattress to keep it down..
A huge point I would say.
All that said the delivery guys were great, friendly and helpful.
19 mars 2026
Réponse de Bensons For Beds - Braintree
Thank you for sharing your experience. We’re really sorry your bed arrived faulty — that’s not the standard we aim for. While we’re glad you could keep the current bed for now, we understand how frustrating it is to wait three weeks for a replacement.
We also appreciate how unfair it feels for the payment plan to begin before you have a fully working product. Your feedback on this is important, and we’ll make sure it’s passed on for review.
Thank you as well for highlighting the information about the divan base and mattress weight — this should have been explained at purchase, and we appreciate you bringing it to our attention.
We’re pleased to hear the delivery team were friendly and helpful, and we’ll use your feedback to improve communication and the overall experience moving forward,
Megan at Customer Care
King size mattress
From purchasing the mattress to delivery the staff at Bensons in Braintree were superb.
13 mars 2026
Réponse de Bensons For Beds - Braintree
Fantastic to hear! 😊 From purchase to delivery, we’re thrilled the Braintree team made everything superb. Thanks for the lovely feedback,
Megan at Customer Care
Retail experience with all the staff was exceptional
Retail experience in the shop was outstanding and very helpful. Delivery guys great help vey polite. Couple of small issues with marks on the mattress these things happen sometimes but customer service was nothing short of exceptional to sort those issues out. Brilliant from start to finish. Will definitely be using them again for future purchases.
11 mars 2026
Avis spontané
Réponse de Bensons For Beds - Braintree
Thank you so much for your brilliant review! I’m really pleased to hear your retail experience in store was outstanding and that the team were so helpful. It’s also lovely to know that your delivery crew were polite and a great help on the day.
We truly appreciate your kind words, and it’s fantastic to know you’d choose us again for future purchases,
Megan at Customer Care
Really great end-to-end experience
Really great experience here, with Paul helping us find our perfect bed and mattress. Can’t fault his knowledge and help. He was never pushy, just helpful and polite. Then upon delivery the friendly Charlie and Usman completed the assembly really quickly and efficiently. Can’t fault it all in all.
6 mars 2026
Réponse de Bensons For Beds - Braintree
Hello Tom,
We're so pleased you had such a great experience! It's wonderful to hear that you found the perfect bed and mattress with such knowledgeable and helpful assistance. We're glad the delivery and assembly were completed quickly and efficiently by a friendly team.
Thank you for choosing us,
Team Bensons
Réponse de Bensons For Beds - Braintree
Lyn Stephenson,
We are happy to learn that you received great service from beginning to end, and we appreciate your positive feedback.
Team Bensons
New Bed - Remote opening ottoman
Excellent service. Clean and respectful job. Both crew John and Brian were excellent. Will recommend Bensons assemblies and work any time.
26 février 2026
Avis spontané
Réponse de Bensons For Beds - Braintree
Harshad Thaker,
We appreciate your fantastic review! We're so glad you received excellent service and that the crew was clean and respectful. It's great to hear you'll recommend our work.
Team Bensons
Exceptional service
Extremely friendly as soon as I walked through the door I was greeted with a smile and good morning. I went to dreams and couldn’t wait to leave. I wasn’t an easy customer but everything was explained to me and nothing was to much trouble and obviously I made a purchase due to there expertise and advice.
22 février 2026
Réponse de Bensons For Beds - Braintree
Thank you so much for your lovely review Sharon! We’re delighted to hear you felt welcomed the moment you walked through the door. It’s great to know everything was explained clearly and that nothing was too much trouble — even when you thought you weren’t the easiest customer! We’re really glad our team’s advice helped you feel confident in your purchase,
Megan at Customer Care😊
Good company to buy beds from
Good company to buy beds from. Very pleasant salesman and the delivery driver was very helpful too.
15 février 2026
Réponse de Bensons For Beds - Braintree
We're happy to hear that you had a positive experience buying beds from us! It's great to know that our sales team and delivery driver were pleasant and helpful.
They arrived within the specified time
They arrived within the specified time.
Both were happy and polite.
They put on overshoes to protect my carpets.
13 février 2026
Réponse de Bensons For Beds - Braintree
We're happy to hear that our team arrived on time and were respectful. We appreciate you mentioning their care in protecting your carpets. Thank you for your feedback. Michael @ Team Bensons
A very friendly service very helpful
A very friendly service very helpful
And a lot of choice!
The delivery of my headboard was on time and with respect to the property
9 février 2026
Réponse de Bensons For Beds - Braintree
We're so happy to hear about the friendly and helpful service you received and that you found a lot of choices. We're glad your headboard was delivered on time and with respect.
Thank you so much for choosing us,
Megan at Customer Care
Réponse de Bensons For Beds - Braintree
We appreciate you taking the time to share your positive experience! We're so glad to hear you were happy with our service and delivery.
Réponse de Bensons For Beds - Braintree
We're so happy everything from your purchase to the delivery went smoothly. We appreciate you taking the time to share your positive feedback!
From visiting the showroom to delivery…
From visiting the showroom to delivery we received excellent service. Delivery was on time with a quick placing of bed and fitting of headboard etc. with no problems.
On aprevious purchase of a mattress from a different company the delivery driver was aggressive and refusing to take the old mattress a service for which I had paid for. So you can understand how pleased we are with Bensons
5 février 2026
Réponse de Bensons For Beds - Braintree
We're happy to hear that you received excellent service from the showroom visit to the delivery. It's great the delivery was on time, and the team quickly placed the bed and fitted the headboard. We appreciate your feedback regarding your previous experience with another company.
Staff very friendly
Staff very friendly, kept us informed throughout regarding dispatch and delivery
5 février 2026
Réponse de Bensons For Beds - Braintree
We appreciate you sharing your feedback and are so happy to hear that our staff was friendly and kept you informed about dispatch and delivery!
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