Our visit was great Angela in Braintree store was so helpful and really knows her products. We were just making enquiries but ended up with a TV bed /mattress plus another complete bed frame with he... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
⭐⭐⭐⭐⭐ We had a really great experience at Bensons for Beds in Braintree while looking for our perfect mattress and bed. We were greeted by Laura, who was so helpful. She recommended we try the Sle... Voir plus
Ordered my bed and bedside tables from Manager Tim at the Braintree branch of Bensons For Beds. He was very helpful, and explained everything. I was very impressed with his Customer Service skills, a... Voir plus
L'entreprise a répondu
Shop was very helpful in enabling us to make a good choice for a new mattress for a super king bed and a new single bed. The delivery date was accurate and I was kept well informed about an arrival ti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Braintree
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, Royaume-Uni
4,7
Excellent
116 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff were very knowledgeable
Staff were very knowledgeable and helped us decide which bed would be best without pushing the most expensive.
25 mars 2025
Réponse de Bensons For Beds - Braintree
We appreciate you sharing your experience. We're happy to hear that our knowledgeable staff helped you choose the best bed for your needs without focusing on price. Take care, Megan at Customer Care
Poor Experience during delivery process
Choosing item and delivery on the day - fine. What was not good was that the original delivery date was not honoured, was told on the day that it was not loaded onto van, then told it was not available for four weeks, then told it would be delivered Friday (after I threatened to cancel order).
18 mars 2025
Avis spontané
Réponse de Bensons For Beds - Braintree
We appreciate you bringing this to our attention. We're sorry the original delivery date was not met and for the confusion you experienced. We'll review this internally to prevent similar issues in the future. Thanks for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Braintree
We appreciate your feedback and are so glad you found our team helpful, knowledgeable, and friendly. We are dedicated to good service! Thank you, Megan at Customer Care
A good overall customer experiance
11 mars 2025
Avis spontané
Réponse de Bensons For Beds - Braintree
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it. Take care, Megan at Customer care
Réponse de Bensons For Beds - Braintree
We appreciate your positive feedback! We are so happy to hear you found our service and delivery excellent. Thank you for your support, Megan at Customer care
From sales to delivery a professional job.
From sales to delivery a professional service. If all retail companies in GB were like Bensons for Beds the BBC watchdog program would have nothing to report. Would recommend company from the sales people at Freeport Braintree branch to the delivery drivers gave exceptional service.
4 mars 2025
Réponse de Bensons For Beds - Braintree
We appreciate you taking the time to share your positive experience. We're happy to hear that you received professional service from the sales team to the delivery drivers. It's great to know our team met your expectations. Thank you, Megan at Customer Care
DON'T TRUST THESE GUYS
I would really encourage people to avoid dealing with this outfit and to take your business elsewhere, if you ever want to actually receive the products you purchased.
We spent £4.5k in early January, beds to be delivered in mid Feb. Here we are early March and still no delivery, received text this week saying all on track to arrive next week and now, sorry the beds won't actually be ready until April 8th!!!
No explanation, no phone call, no context, no compensation, no nothing. Just heads up your beds will now be delivered 3 months after you've paid and 2 months after they were supposed to show up. MAYBE.
I have zero faith and reallly suggest people avoid this headache for themselves. Shameful delivery of service.
7 mars 2025
Avis spontané
Réponse de Bensons For Beds - Braintree
We are very sorry to hear about the unacceptable delay and lack of communication regarding your order. We appreciate you bringing this to our attention. We will investigate this internally to prevent similar issues in the future. We can see that this is now resolved. Thank you for your feedback, Megan at Customer Care.
Service second to none
I went to buy a quality mattress and because of time constraints and pricing it wasn't straight forward however Ben at Braintree took care of everything nothing was too much trouble and perseverance on his part got a result. Ben was very knowledgeable about all the products and so polite and courteous which I find a rarity these days so a big thankyou again Ben.
16 février 2025
Réponse de Bensons For Beds - Braintree
We appreciate you taking the time to share your experience. We're happy to hear that our team member provided excellent service and expertise to accommodate your needs. Thank you, Megan at Customer Care
Ben was very helpful
13 février 2025
Réponse de Bensons For Beds - Braintree
We're happy to hear that we were helpful. Thank you for your feedback; we appreciate it greatly. Take care, Megan at Customer Care
The staff at Bensons in Braintree were…
The staff at Bensons in Braintree were very helpful, efficient and friendly. Everything was explained to us in an understandable manner. All went well in terms of the ordering process.
12 février 2025
Réponse de Bensons For Beds - Braintree
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff were helpful, efficient, and friendly, and that the ordering process went smoothly. Take care, Megan at Customer Care
Hamzen in your Braintree store was very…
Hamzen in your Braintree store was very helpful and not at all pushy He helped us make our decision and informed us of the financial packages.
8 février 2025
Avis spontané
Réponse de Bensons For Beds - Braintree
We're happy to hear that your experience was helpful and pressure-free. We appreciate you acknowledging the assistance you received with your decision and the financial options. Thanks for your feedback, Megan at Customer Care
Amazing service
We were served by the amazing Angela, she was so lovely and helpful when helping us find the right mattress for us! The best customer service I’ve ever received!
2 février 2025
Avis spontané
Réponse de Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member was so helpful in assisting you to find the right mattress. We appreciate your feedback, Megan at Customer Care
Ben at Braintree Bensons for beds was…
Ben at Braintree Bensons for beds was amazing, very good knowledge and a massive help!
29 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience. It's great to know that our team member was helpful and knowledgeable. Thanks for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Braintree
We're happy you had a great experience. Thank you for your positive feedback; it means a lot to us.
Take care,
Megan at Customer Care
Damage caused
The store sales lady was lovely and helpful. No problem from that experience but on day of delivery the delivery drivers lost control of my mattress coming down the stairs and smashed into my glass display cabinet which had years of Royal Doulton and crystal, I know accident happen and they very apologetic but called the customer services and they had the insult to offer £100 compensation!!! They also ruined the plug socket was smashed to pieces. I will be taking this further. The moral of the story is the stores staff and also delivery drivers were lovely, the customer service is without terrible!!!!
24 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Braintree
We appreciate your feedback and are sorry to hear about the damage during delivery. We're grateful for your kind words regarding our store and delivery teams. We'll investigate the customer service interaction and socket damage. Thank you, Megan at Customer Care
Friendly and helpful
Great friendly customer service from Angela. Everything was explained in simple terms to help us find the mattress we were looking for.
19 janvier 2025
Réponse de Bensons For Beds - Braintree
We're happy to hear that you received great, friendly customer service! We appreciate that everything was explained clearly to help you find the perfect mattress.
Take care,
Megan at Customer Care
Ben at Braintree was great
Ben was great - he is very knowledgeable in terms of mattresses and the products on offer, made us feel very welcome and I look forward to receiving my new bed and mattress!
14 janvier 2025
Réponse de Bensons For Beds - Braintree
We're happy to hear that you felt welcome and found our team member's expertise helpful in choosing your new mattress. We appreciate your positive feedback and look forward to you receiving your new bed!
Take care, Megan at Customer Care
Good service and advice.
The man helping me choose the mattress gave me enough information to make a selection, stood back to let me try , being available if l needed additional information.
6 janvier 2025
Réponse de Bensons For Beds - Braintree
We're happy to hear that the assistance provided helped you choose a mattress. We appreciate you mentioning the availability of information and the space to try out options. Thanks for your feedback, Megan at Customer Care
The staff member who we dealt with was…
The staff member who we dealt with was very friendly, very helpful and very nice.
6 janvier 2025
Réponse de Bensons For Beds - Braintree
We appreciate your kind words! We are so glad to hear that our staff provided such excellent and friendly service. Thank you for your feedback, Megan at Customer Care
Really helpful
Ben was very memorable and helpful, so went back to him to order our bed.
31 décembre 2024
Réponse de Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience! We appreciate you returning to us for your bed. Thank you for your feedback, Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.