Bensons For Beds - Cambridge Avis 

404
TrustScore 5 sur 5

4,8

Unit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I recently visited the Bensons for Beds store in Cambridge and had a fantastic experience, entirely thanks to Lorenzo. He was exceptionally helpful, knowledgeable, and patient throughout the proces... Voir plus

Noté 5 sur 5 étoiles

Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love my new dunlopillows I got served by Lorenzo,what a caring knowledgeable man He made my shopping experience fun and painless I recommend asking for him to serve you great sale on now instore

Noté 5 sur 5 étoiles

Monju the manager at the Cambridge store, was absolutely amazing! Customer service second to none and took his time to explain all the options available! Polite and friendliness of him was the ultimat... Voir plus


À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. Magasin de lits
  3. Magasin de literie
  4. Magasin de matelas

À propos de Bensons For Beds - Cambridge

Écrit par l'entreprise

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Coordonnées de contact

  • Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, Royaume-Uni

  • 1223356994

4,8

Excellent

TrustScore 5 sur 5

404 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,8

Tous les avis

(404)

25 052 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Monju was so helpful

Monju was so helpful, explained everything about the bed and mattress I bought. Answered all my questions in detail. Would definitely buy from here again.

12 janvier 2025
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Réponse de Bensons For Beds - Cambridge

We're happy to hear that our team member was so helpful and thorough in explaining everything about your purchase. We appreciate your positive feedback and are glad you enjoyed your experience.
Take care, Megan at Customer Care

Noté 5 sur 5 étoiles

Excellent service and helpful staff

Excellent service and helpful staff. We spent a long time choosing and the information with each bed was clear and informative and alot easier to understand than other stores we went to.
Easy to complete the order and Monju was a very helpful salesman.

5 janvier 2025
Logo de Bensons For Beds - Cambridge

Réponse de Bensons For Beds - Cambridge

We're delighted you found our staff helpful and the information clear. It's great to know that the details provided made your decision easier compared to other stores. We appreciate your positive feedback on the easy order process, Megan at Customer Care

Noté 5 sur 5 étoiles

Wonderful customer service

Wonderful customer service from the whole team, but in particular the hugely helpful and very lovely store manager at Cambridge branch.

8 janvier 2025
Logo de Bensons For Beds - Cambridge

Réponse de Bensons For Beds - Cambridge

We appreciate you sharing your experience! We're happy to hear that you received wonderful customer service from our team and the store manager at our Cambridge branch.
Take care, Megan at Customer Care

Noté 5 sur 5 étoiles

We went and ordered a new Mattress…

We went and ordered a new Mattress today, when we went into the shop the Monju Ali came over and showed us all the mattresses they had he was very polite and very helpful and friendly and explained all the different mattresses they have.

7 janvier 2025
Avis spontané
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Réponse de Bensons For Beds - Cambridge

We're happy to hear that you had a positive experience ordering a new mattress! We appreciate that our team member was helpful, polite, and friendly while explaining the mattress options. Thank you for your review, Megan at Customer Care

Noté 4 sur 5 étoiles

We where welcomed and all questions we…

We where welcomed and all questions we asked got a quick, clear and precise answer. Staff where very helpful and didn't mind too much with our little one wanting to try all the beds

5 janvier 2025
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Réponse de Bensons For Beds - Cambridge

We're happy to hear that you felt welcomed and received helpful, clear answers. It's great our staff accommodated your little one! Thanks for your review, Megan at Customer Care

Noté 5 sur 5 étoiles

Just the right service

Kieran (Cambridge store) was very helpful in explaining all the features of the various beds, answering our questions and giving us the space to make our decision

1 janvier 2025
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Réponse de Bensons For Beds - Cambridge

We're happy to hear that the team member at the Cambridge store was helpful and provided you with the information and space needed to make your decision. We appreciate your positive feedback, Megan at Customer Care

Noté 5 sur 5 étoiles

Very helpful member of staff

Very helpful member of staff. Used the electronic system to help choose correct mattress Listened to what we wanted and showed us what was available in our choices. Arranged delivery and taking away our old mattress. Have bought a bed from them before and very pleased with the bed and the service they gave us

1 janvier 2025
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Réponse de Bensons For Beds - Cambridge

We're happy to hear that our team member was helpful in choosing the correct mattress and that you were pleased with the service. It's great to know that we could arrange delivery and removal of your old mattress. Thank you, Megan at Customer Care

Noté 5 sur 5 étoiles

We're looking for a superking size and…

We're looking for a superking size and found it by the help of a very kind and professional person with his expertise and experience guided, showed, and explained exactly what we wanted. It's such a great service we ever had before. Thank you so much and Happy New Year!

26 décembre 2024
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Réponse de Bensons For Beds - Cambridge

We're happy to hear that you found the perfect superking size with our team's help! We appreciate your kind words about the great service you received, Megan at Customer Care

Noté 5 sur 5 étoiles

The salesman was excellent really…

The salesman was excellent really attentive and knew a lot about the mattresses. We found the one that was most suited to us which is great

29 décembre 2024
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Réponse de Bensons For Beds - Cambridge

We're glad you found the perfect mattress with our attentive team member's help. Thank you for sharing your positive experience; we appreciate it! Take care,
Megan at Customer Care

Noté 5 sur 5 étoiles

We are so excited to meet such a live…

We are so excited to meet such a live and kind person Manju who helped us with options of choosing a matters and we found what we looked for. To our surprise 😮 we got a great price and value. it's worth. Thank you for your service and kindness and help.

26 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

A personalised Touch

Manju, the store manager was one of the best sales manager we ever met. He was very attentive, polite and lovely to talk to. Helped us decide on the best product for our case. Elevated the experience to a new level. Greatly appreciated.

17 décembre 2024
Noté 1 sur 5 étoiles

Suboptimal Service

Apart from the salesman (Monju) who was very helpful, the whole experience with this company has been disappointing. Service overall has been suboptimal, products purchased have yet to be received (still waiting delivery which has been advised will be over a week late than date provided!). When calling various departments advised it is not their problem they have not been able to delivery our goods and we basically need to accept that we have to wait. I will not be buying from Bensons Beds again and certainly not recommending. Somethings cannot be helped however the way this event was dealt with with not customer focus or friendly.

3 décembre 2024
Avis spontané
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Réponse de Bensons For Beds - Cambridge

Thank you for sharing your feedback. We’re sorry for the delays and the lack of support you experienced. Your comments have been passed to the relevant team, and we’ve taken steps to improve communication and customer service to ensure a better experience in the future.
Thank you,
Megan at Customer Care

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