The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... Voir plus
L'entreprise a répondu
We went into Benson for Beds store in Pontprennau where Andy met us - he was brilliant - he got us to lie on a bed which measured what mattress was suitable for us (which by the way was spot on) He s... Voir plus
L'entreprise a répondu
I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Cardiff Gate
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, Royaume-Uni
- 2920541950
4,8
Excellent
456 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Overall a great service
Helpful sales staff, prompt delivery with professional delivery men. Great service.
12 février 2026
Réponse de Bensons For Beds - Cardiff Gate
We appreciate you sharing your positive experience! We're so glad to hear you were happy with our helpful sales staff and prompt, professional delivery.
Thank you so much for choosing us,
Megan at Customer Care
a pleasant and helpful shopping…
a pleasant and helpful shopping experience. good communication regarding tracking and delivery. all went according to plan. Delivery men efficient and pleasant.
8 février 2026
Réponse de Bensons For Beds - Cardiff Gate
We're happy you had a pleasant and helpful shopping experience! It's great to hear our communication about tracking and delivery was effective and the delivery team was efficient. Thanks for your feedback.
Great service in store
Great service in store, helpful and informative and delivery was quick and smooth, very impressed
2 février 2026
Réponse de Bensons For Beds - Cardiff Gate
We appreciate you taking the time to leave us such a fantastic review! It's great to hear that you found our team helpful and that your delivery was quick.
Very professional delivery team
Paul & his colleague were exceptionally helpful & professional. An excellent delivery experience.
30 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Cardiff Gate
We appreciate you sharing this fantastic feedback! We're so glad to hear that our team was exceptionally helpful and professional, and that your delivery was excellent.
We were very happy with the experience…
We were very happy with the experience we had the lady Laura was very helpful and friendly she told us everything we wanted to know.
1 février 2026
Avis spontané
Réponse de Bensons For Beds - Cardiff Gate
Thank you for the lovely review Sarah! 😊 We’re so glad to hear you had a great experience and that Laura was friendly, helpful, and able to answer everything you needed. We really appreciate you choosing us,
- Megan at Customer Care💜
Réponse de Bensons For Beds - Cardiff Gate
We're so glad our staff was helpful and you found plenty of choices! We appreciate your positive feedback,
Megan at Customer Care
Réponse de Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience with us. We're so glad to hear that our team was knowledgeable, friendly, and patient!
Come back and visit us anytime!
Megan at Customer Care
So the Cardiff Store messed my order up…
So the Cardiff Store messed my order up and I had to wait for a headboard for 2 months whilst the beds were delivered already. After 2 months I came to know that the headboard cannot make it to our room without being split.... so 1 more month waiting for a split headboard... it arrived today... but guess what...
The delivery guys were not told that they have to assemble it to my bed... they were only asked to deliver it.... wow!!! Amazing..
So I requested them that I fundamentally understand this but what am I supposed to do...
Jakub the delivery man was kind enough to help and fix it... but...
They need to organize better.
28 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Cardiff Gate
We appreciate you taking the time to share your experience. We are sorry to hear about the issues you faced with your order, the extended wait, and the assembly confusion. We will review our processes to improve our coordination and communication to ensure a smoother experience in the future. We value your feedback.
When we arrived at Bensons in Cardiff…
When we arrived at Bensons in Cardiff Gate on Sunday 28 December 2025 we were looked after by Summer. She asked us what we wanted and explained the options available and not once did we feel pressured although there was a lot of information to process.
4 weeks later the bed was delivered by two very polite and helpful drivers. We love our new mattress.
25 janvier 2026
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that you had a positive experience! It's great to know that you felt well-supported during your visit and that the delivery went smoothly. We appreciate your feedback on our service and your new mattress.
Our assistant
Our assistant, Summer, allowed us plenty of time to make our choice and we were shown a variety of mattresses in order to make comparisons.
10 janvier 2026
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that you were given ample time and a variety of options to choose from. Thank you for sharing your feedback with us; we appreciate it.
Réponse de Bensons For Beds - Cardiff Gate
We're delighted our salesperson was very helpful and you received great service. Thank you for your positive feedback!
Réponse de Bensons For Beds - Cardiff Gate
We're glad you had a wonderful experience and found our assistance helpful. We appreciate your intention to return in the future.
Great service & Price
The range of products available to view was excellent and the sales staff were excellent
17 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Cardiff Gate
We appreciate your positive feedback! We're happy to hear that you found our product range and sales staff excellent. Thank you for your review.
Summer experience 🙂
Summer had great product knowledge. She listened carefully to what we needed and offered multiple options that would be suitable for us. We felt no pressure to make a quick decision . Overall an excellent experience
3 janvier 2026
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that our team member's product knowledge and attentive listening provided you with multiple suitable options. We appreciate that you felt no pressure and had an excellent experience!
Excellent service
13 janvier 2026
Réponse de Bensons For Beds - Cardiff Gate
Thank you so much Charles! We really appreciate your kind words — delighted to hear you received excellent service.
We’re so glad you had a great experience,
Megan at Customer Care😊✨
Right bed and the right quality
Fantastic staff, very knowledgeable, they were not pushing for a sale, they just provided the information we required to make the right decision.
13 janvier 2026
Réponse de Bensons For Beds - Cardiff Gate
Thank you so much Mr Preece! We're delighted to hear our team was helpful, knowledgeable, and focused on giving you the right information without any pressure. 😊 Making sure you feel confident in your decision is exactly what we aim for!
Until next time, thank you.
Megan at Customer Care
Wasn't offered the add ons at time of…
Wasn't offered the add ons at time of purchase had to go home and add it on and then was phoned to take extra deposit
10 janvier 2026
Réponse de Bensons For Beds - Cardiff Gate
Thank you for sharing your feedback. We’re sorry to hear that the add-ons were not offered at the time of purchase and that you had to go home to add them later. We understand how inconvenient this must have been, and we appreciate you bringing it to our attention.
Your comments have been shared with our team to ensure that all available options are clearly presented during the initial purchase process to avoid situations like this in the future.
Thank you,
Megan at Customer Care
Liz at the store was a great help
Liz at the store was a great help. Explained how everything was. And I was very happy with my experience
4 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Cardiff Gate
Thank you for sharing your experience Mr Evans! We’re delighted to hear Liz was such a great help and explained everything clearly. It’s wonderful that you left happy—we’ll be sure to pass your kind words on to her! 😊
Sleep well,
- Megan at Customer Care
Réponse de Bensons For Beds - Cardiff Gate
Thank you for your feedback Chris! We’re delighted to hear you had a great experience with plenty of product knowledge and no pressure. Making things easy is what we aim for! 😊
Best Wishes,
- Megan at Customer Care!
The whole experience was welcoming
The whole experience was welcoming, they made sure our needs were met
6 janvier 2026
Réponse de Bensons For Beds - Cardiff Gate
Thank you for your feedback! We’re delighted to hear you felt welcomed and that our team ensured your needs were met. We look forward to seeing you again soon,
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.