From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... Voir plus
Établissement
Changer d'établissementUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Lisez les avis des autres
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... Voir plus
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Voir plus
We visited the Chester branch after receiving a quote from another bed company. We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional. What really made i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Chester
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Royaume-Uni
- 1244665818
4,8
Excellent
682 avis
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Pleasant and knowledgeable employee…
Pleasant and knowledgeable employee called Christine.
14 avril 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your feedback! 😊 We’re delighted to hear Christine provided pleasant and knowledgeable service — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist💜
The staff are very kind and helpful
The staff are very kind and helpful. Dave served us and he was lovely.
13 avril 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your lovely feedback! We’re so pleased to hear Dave looked after you so well — kind, helpful service makes all the difference.
Thank you for your positive review - Lauryn at Customer Care 💜
Thank you Benson's!
From start to finish - entering the showroom to mattress delivery, we had excellent service. Christine in the showroom was fantastic, knowledgeable, very helpful without being pushy.
The tracking service was perfect. We knew exactly what was happening & when. Our two young delivery men, sorry we didn't get your names, were brilliant. We'd chosen a heavy mattress so getting it up the stairs was no mean feat. They managed it professionally & without complaint, despite it's weight. They took away the old mattress to be recycled. Our new mattress is perfect, exactly what we wanted. Thank you Benson's!
18 mars 2026
Réponse de Bensons For Beds - Chester
Thank you so much for your wonderful review! We’re thrilled to hear you received excellent service from start to finish. We’re delighted your new mattress is exactly what you wanted — enjoy many comfy nights ahead.
Thank you for your positive review - Lauryn at Customer Care 💜
Christine was very helpful throughout…
Christine was very helpful throughout my visit and guided me through better options within my budget. Excellent customer service
14 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for your lovely feedback! We’re so pleased to hear Christine was able to guide you through the best options within your budget and provide such excellent customer service — we’ll be sure to pass on your kind words.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent attention and price
16 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for your feedback! 😊 We’re delighted to hear you received excellent attention and a great price.
Hope to see you again in the future,
Megan | Customer Care Specialist
Great quality and peace of mind
So much better than going through a small drop-shipping firm. The Alexis Ottoman is excellent quality and a really good price. I was a little afraid it might be a bit squeaky or flimsy at that price, but it's fine. Just have to make sure all the bolts are tightened properly, and just give them a little tighten whenever you move the bed.
5 mars 2026
Réponse de Bensons For Beds - Chester
Thank you for the great review! 😊 We’re delighted to hear you’re impressed with the quality and value of the Alexis Ottoman and that it exceeded your expectations. Great tip on keeping the bolts tightened — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
No pushy salespersons left to try on…
No pushy salespersons left to try on our own very helpful manager Dave left very satisfied with tempura mattress easy sorting paperwork out no problems we spent a very enjoyable Sunday afternoon choosing our new mattress and a new bed too which is lovley delivery men very helpful too came in time allocated no problems super staff well trained and very helpful a big thank you to all the staff
12 avril 2026
Réponse de Bensons For Beds - Chester
Thank you so much for your wonderful feedback! We’re delighted you enjoyed a relaxed, no‑pressure experience and that Dave and the team were so helpful and well trained. It’s great to hear you found the perfect Tempur mattress and new bed, had no issues with the paperwork, and even enjoyed spending your Sunday afternoon with us! We’re also pleased the delivery team were punctual and helpful. A big thank you from all of us — your kind words really mean a lot,
Megan | Customer Care Specialist🌟
The sales was good
The sales was good. We were in and out in 15 minutes. We knew exactly what we wanted. Most of all wife is happy.
15 avril 2026
Réponse de Bensons For Beds - Chester
We're happy to hear that the sales experience was efficient and satisfactory. We appreciate your feedback and are glad your wife is happy with the purchase!
Team Bensons
From choosing the bed in your showroom…
From choosing the bed in your showroom to delivery at our house excellent service. Christine in your showroom was very helpful and extremely pleasant and knowledgeable about your products. I would not hesitate to recommend Bensons for beds.
11 avril 2026
Réponse de Bensons For Beds - Chester
We're happy to hear you received excellent service from choosing your bed in our showroom to its delivery! It's great to know our showroom consultant was so helpful. Thank you for your recommendation!
Team Bensons
Ordering easy
Ordering easy, and not pressured, allowed time to think, delivered on time, and kept informed of delivery progress, so why not 5star? Because unfortunately one of the delivery men very heavy smoker, and residual stale cigarette smell lingered in our bedroom for some time after.
8 avril 2026
Réponse de Bensons For Beds - Chester
We appreciate your order and are glad the process was easy. We're sorry to hear about the delivery experience and the lingering smell. We'll address this issue to ensure a better experience going forward. Thank you for your feedback.
Team Bensons
Réponse de Bensons For Beds - Chester
We appreciate you sharing your experience! We're so glad to hear you received great service and customer care.
Team Bensons
Réponse de Bensons For Beds - Chester
Mr & Mrs Roberts,
We are happy to hear that you found our team member's knowledge helpful. We appreciate your positive feedback and your time.
Team Bensons - Jessica
Dave & Steven - what a credit to bensons
Dave & Steven was very helpful, informative and got us a great deal on a lovely bed and tempur mattress. With us both working in sales we know that customer service enables strong sales and they was both fantastic in getting us the best bed for storage and sleeping. Thank you both, we look forward to getting our bed in May
10 avril 2026
Réponse de Bensons For Beds - Chester
Matthew Nash,
We're so happy to hear that you found the team helpful and informative, securing a great deal on your new bed and mattress. It's wonderful to know their customer service made such a positive impact, helping you find the perfect bed. We appreciate your feedback and hope you enjoy your new bed in May!
- Jessica
Team Bensons
Great knowledge
Great knowledge, no pressure, kind,friendly and helpful delivery guys, Marc and Kieron
5 avril 2026
Réponse de Bensons For Beds - Chester
We’re delighted to hear that Marc and Kieron provided such knowledgeable, kind, and helpful service during your delivery. It’s great to know their friendly, no‑pressure approach made the experience a positive one.
💜 Thank you for your positive review – Lauryn at Customer Care
From the moment we stepped into your…
From the moment we stepped into your chester branch we felt at ease .Not pressured into anything .Very informative.The delivery was on time the drivers were wonderful.
5 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for your lovely feedback! 😊 We’re so pleased to hear you felt at ease from the moment you visited our Chester branch. Providing informative, no‑pressure service is really important to us. It’s also great to know delivery was right on time and that our drivers made a wonderful impression. Enjoy your purchase, and thank you for choosing us,
Megan | Customer Care Specialist✨
All staff involved were very helpful
All staff involved were very helpful , Delivery guys quick & efficient ,the beds are so comfortable what more could you want.
30 mars 2026
Réponse de Bensons For Beds - Chester
Thank you for your lovely feedback! 😊 We’re so pleased to hear all the staff were helpful, the delivery team were quick and efficient, and that you’re loving how comfortable the beds are. That’s everything we aim for—enjoy!
- Megan | Customer Care Specialist💜
Very helpful but not under pressure to…
Very helpful but not under pressure to buy.
Professional set up for choosing correct Tempur mattress for us.
Delivery guys Malc and Kieron were very friendly and efficient. 🙂
30 mars 2026
Réponse de Bensons For Beds - Chester
Thank you for the lovely feedback Steve! We’re so pleased you enjoyed the relaxed, no‑pressure approach and our Tempur selection process. A big shout‑out to Malc and Kieron for a friendly, efficient delivery too — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist🛏️✨
Knowledgeable and friendly staff
9 mars 2026
Réponse de Bensons For Beds - Chester
Thanks so much Matt! Really glad to hear you found our staff knowledgeable and friendly — that’s exactly what we aim for!
See you next time!
Megan | Customer Care Specialist🌟
Réponse de Bensons For Beds - Chester
Thank you for giving us 5 stars Mr Murray. We’re really glad you found the team helpful,
Megan | Customer Care Specialist 😊
Great Service
We are happy with the bed and service we received whilst purchasing our bed from Bensons.
From the purchase through to the delivery and set up, staff were both courteous and professional.
28 mars 2026
Réponse de Bensons For Beds - Chester
Thank you for your kind feedback! 😊 We’re delighted to hear you’re happy with both your bed and the service you received. It’s great to know our team were courteous and professional from purchase through to delivery and setup. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist
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