From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... Voir plus
Établissement
Changer d'établissementUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Lisez les avis des autres
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... Voir plus
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Voir plus
We visited the Chester branch after receiving a quote from another bed company. We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional. What really made i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Chester
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Royaume-Uni
- 1244665818
4,8
Excellent
683 avis
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Rose who dealt with our enquiry was
Rose who dealt with our enquiry was
really patient and thorough in her
explanation of the type of bed was needed.
16 janvier 2026
Réponse de Bensons For Beds - Chester
We're happy to hear that the explanation about the type of bed needed was helpful and thorough. We appreciate you taking the time to share your positive experience with us!
Réponse de Bensons For Beds - Chester
We're so glad our team was helpful and knowledgeable without being overbearing! Thank you for your positive feedback.
Very helpful staff at the Chester…
Very helpful staff at the Chester Store. Allowed us to look when we needed but was available to give advice and point us in the right direction when asked.
13 janvier 2026
Réponse de Bensons For Beds - Chester
We’re so glad you found plenty of choice and our team was super helpful – that’s what we love to hear! 💜 Thank you for your positive review - Lauryn at Customer Care
Good store and location.
Good store and location.
A big thank you to Lola who was very helpful, friendly and informative, her knowledge and experience helped us to chose excellent beds for our grandchildren.
7 janvier 2026
Réponse de Bensons For Beds - Chester
We’re so glad Lola gave you friendly, helpful advice and helped you choose the perfect beds for your grandchildren – sounds like a wonderful experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent customer experience
We visited the Chester showroom to look for a new bed. We had a few prerequisites ie cooling , side sleeping etc . The choice of beds is bewildering in any bed showroom . We were approached by a chap called Dave who turned out to be the branch manager . Been there 17 years so we thought he should know what he’s doing . Straight away with our prerequisites we narrowed the choice down by half. After using a bed machine to scan your body we reduced the options down further . In the end it came down to 3 beds where we ended up purchasing one. Sales process not pushy , more informative. Awaiting for delivery so hoping the bed choice is as good as the purchasing experience
8 janvier 2026
Réponse de Bensons For Beds - Chester
We're glad you enjoyed your experience in our Chester showroom and found the sales process informative. It's great to hear that our team member helped narrow down the options to find the right bed for you. We appreciate your feedback and hope you love your new bed,
Megan at Customer Care
Good experience in the store with…
Good experience in the store with helpful staff. Thanks Lola!
5 janvier 2026
Réponse de Bensons For Beds - Chester
Thank you for your kind words Katherine! We’re so pleased to hear you had a great experience in-store and that Lola was able to help. We’ll make sure she sees your lovely feedback. If you need anything else, we’re always here for you!
- Megan at Customer Care!
No electric underblanket with Tempur
We have now taken delivery of our Tempur mattress. We were disappointed to discover from reading the instructions for caring for a Tempur mattress (which came with the mattress), that you should NOT use an electric under blanket. It would have been much better to learn this during the sales process, which would have influenced our purchase, never having owned a memory foam mattress previously. Additionally, we had decided to purchase a new electric under blanket prior to delivery, so this was a wasted £125! We then purchased an alternative electric over blanket at a further £125 but don’t like this due to its weight. So, if like us, your preference is an electric blanket for wintertime, do bear this in mind when buying your new mattress. I have written to the Chester Store and awaiting a response.
9 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for sharing your feedback with us. We’re sorry to hear that this important detail wasn’t highlighted during the sales process, and we understand how frustrating this must have been for you. Your comments will be passed on to the relevant team to help improve the information we provide to customers. If you need any further assistance, please let us know,
Megan at Customer Care
Amazing Dave
Dave was amazing at helping us choose a mattress for our son who suffers with back problems. Advice was spot on, and we had a good bit of banter too, including hints and tips on how to help stop hubby snoring! 🛌
30 décembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that the mattress advice for your son was helpful! We appreciate your positive feedback and are glad you enjoyed your experience and the tips. Thank you for your positive review – Lauryn at Customer Care 💜
Christine was very knowledgeable
Christine was very knowledgeable. We were never rushed and understood everything before we ordered.
26 décembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that you found our team member knowledgeable and that you felt comfortable with your ordering experience. Thank you for your positive review – Lauryn at Customer Care 💜
shop sales manager very effective
shop sales manager very effective. Registering guarantee is impossible because "customer number" is apparently on a document sewn into the mattress which is now not reachable since the heavy mattress is made up on the bed. This essential information should have been indicated at the point of delivery.
4 décembre 2025
Réponse de Bensons For Beds - Chester
Thank you for sharing your feedback. We’re pleased to hear the sales manager was effective, and be assured your guarantee is active from the day of delivery, no need to activate the guarantee. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Chester
Thank you for your feedback! We’re delighted the team assembled your bed so quickly and efficiently. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Chester
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Very effective manager Dave
Very effective manager Dave. Took trouble to remember names and made customer relationship matter.
6 décembre 2025
Réponse de Bensons For Beds - Chester
Thank you for sharing your feedback! We’re delighted to hear that Dave went above and beyond to make your experience personal and memorable. Remembering names and building genuine relationships is exactly the kind of service we strive for. 💜 Thank you for your positive review – Lauryn at Customer Care
Excellent service as usual
6 décembre 2025
Réponse de Bensons For Beds - Chester
We appreciate your continued support and are glad our service met your expectations again!
– Thank you, Jess- Team Bensons
Excellent service
Excellent, not received product yet but service in store was great.
29 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that you enjoyed our in-store service. We appreciate your positive feedback and hope you receive your product soon!
– Thank you, Jess- Team Bensons
Tim at Chester store was so helpful
Tim at Chester store was so helpful, down to earth and welcoming. No pushy sales, he’s very genuine and knowledgeable. Would definitely recommend him to anyone looking for a bed!
30 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful and knowledgeable. We appreciate you recommending us!
– Thank you, Jess- Team Bensons
Very polite and informative staff
Very polite and informative staff. They walk you through all steps and thoroughly assist you on selecting the right bed/mattress for you.
3 décembre 2025
Réponse de Bensons For Beds - Chester
We appreciate your kind words regarding our staff's politeness and knowledge. We're pleased they thoroughly assisted you in selecting the right bed and mattress.
From the minute we walked through the…
From the minute we walked through the door we were given great advice that enabled us to make the right decision.
29 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that the advice we provided helped you make the right decision. Thank you for sharing your positive experience with us!
Excellent product range in store and…
Excellent product range in store and excellent staff. Lots of sound advice without pressure.
25 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Chester
We're happy to hear that you enjoyed our product range and found our staff helpful. We appreciate your positive feedback on their sound advice!
Very helpful staff
29 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Chester
We're glad you received helpful assistance in choosing your items. Thank you for sharing your positive experience!
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