Max was excellent in store (Colcheter) at helping us find the right bed for us. He spent time explaining different options and was great and listening to our needs. Amazing customer service. Deliver... Voir plus
Établissement
Changer d'établissementUnit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU Colchester, Essex, GB
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Lisez les avis des autres
Max in the Colchester store was great. He greeted us as soon as we walked in the shop asked us relevant questions which then led to us buying the mattress we did on the day. He then went out of his wa... Voir plus
L'entreprise a répondu
Very impressed by Bensons. Instore experience was extremely positive, knowledgeable staff. We actually ordered (rather than compare elsewhere) as the lady who helped us was so good. Hypnos 04 Mattress... Voir plus
L'entreprise a répondu
We were served by Paul in the Colchester store. He listened to our needs, recommended to us the most suitable bed frames and mattresses and then offered us discounted prices. Nothing to complain abo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Colchester365
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU, Colchester, Essex, Royaume-Uni
- 1206761896
4,8
Excellent
494 avis
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Excellent customer service
Excellent customer service.
The staff member who helped us was very professional, helpful and kind.
9 juillet 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide exceptional customer service and are so glad our staff member was able to assist you professionally and with kindness. We appreciate your business! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Réponse de Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide the best customer service possible and are happy to hear that our interpersonal skills were appreciated.Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Max was super helpful and informative
Max was super helpful and informative ! It was refreshing to not feel pressured and just so helpful ensuring we made the right decision and purchase
2 juillet 2026
Réponse de Bensons For Beds - Colchester365
Thank you for the positive review! We're glad Max provided a no-pressure and informative experience. We strive to help our customers make the best decisions and we're happy to have made that happen for you. Have a great day! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Colchester-Max
Max was great once he realised that I wanted to buy a mattress. He explained the different types and how the base would impact the mattress. Overall a good and quick buying process.
25 juin 2026
Réponse de Bensons For Beds - Colchester365
We are thrilled to hear about your positive experience with Max! Our team is dedicated to providing knowledgeable and efficient service to ensure you find the perfect mattress. Thank you for choosing us for your purchase! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Scott in the Colchester store was very…
Scott in the Colchester store was very helpful thank you
25 juin 2026
Réponse de Bensons For Beds - Colchester365
Thank you for the positive feedback, we are so glad Scott was able to assist you! We pride ourselves on providing excellent customer service. Come back and see us soon! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
STAFF FAILED IN THEIR DUTY (from not following sales protocol), leading to UNDISCLOSED FEES, i.e. theft of money. Also unacceptable delivery standards which led to failed delivery.
I HAVE NEVER HAD SUCH A BAD EXPERIENCE with a UK retailer as I have had with Bensons for Beds.
MANAGEMENT NEEDS TO KNOW THIS: When buying a mattress, the store staff did NOT make me sign their customer checklist and did not explain the 20% cancellation/reselection fee at all - not verbally, not in writing, and not before I paid. That is the core reason I am leaving this review that nobody can trust Bensons.
I spent £1,408.99 on a mattress, on 10 June 2026. I was NOT asked to sign any checklist confirming that I understood a 20% penalty. I was not shown or talked through this policy before paying. The Terms and Conditions link was only emailed to me AFTER THE PAYMENT had already gone through, even though the T&Cs say I need to read them and understand them before the sale - THE STAFF DID NOT DO THIS. In my view, that is completely unacceptable for such a significant charge.
The delivery on 24 June was equally poor. The delivery team made one brief attempt to get the mattress upstairs, then refused to try a reasonable alternative angle. I was not asking them to damage or force the mattress — simply to try rotating it differently. Instead, one of the staff went outside, called the office without consulting with me, and reported it as a failed delivery. The mattress was then taken away. I was left having paid over £1,400 with no mattress.
When I went back to the Colchester store the next day, I was told there should have been a customer checklist showing that I had been made aware of the 20% charge. I asked him to find my signed copy. (As I heard him curse under his breath...) THERE WAS NO SUCH SIGNED CHECKLIST COMPLETED BY THE SALES STAFF WHO DEALT WITH MY PURCHASE. I had never seen it before. To me, that says everything.
Bensons are now trying to say that if I want a refund, they will only refund 80% and keep 20%. I find that OUTRAGEOUS. They did not deliver the mattress, they did not get my agreement to classify the delivery as failed, and they did not properly inform me of the 20% charge before taking my money.
Their customer service response has also been deeply disappointing. Rather than acknowledging the obvious problem — that I was never made to sign the checklist and was not properly informed of the fee — I was told I would need to wait for internal checks and for the salesperson to be asked what he remembered. That is simply not good enough.
The documentary evidence is clear:
- no signed checklist,
- no signed acknowledgement of the fee, and
- Terms and Conditions sent only after payment.
This TERRIBLE EXPERIENCE with Bensons for Beds has caused huge stress at the worst possible time, as we were moving into a new property and needed a mattress to sleep on. Instead, we've been left without the product we paid for and then tried to penalise us financially for a failed delivery that I dispute.
I am 100% dissatisfied with Bensons for Beds. Based on my experience, I would strongly warn other customers to never buy from them. Do not rely on what is said in store. We have had no mattress, no proper accountability, and Bensons trying to keep hundreds of pounds. What's more, after the delivery failed, the customer services team never got in contact with me to discuss options for a replacement etc.
ABSOLUTELY AVOID BENSONS, and I will not stop in this case to get a full refund due to the negligent duties of their staff.
24 juin 2026
Avis spontané
Réponse de Bensons For Beds - Colchester365
We’re very sorry to hear about your experience and the frustration it’s caused. We will contact you within 24-48 hours once your case has been reviewed. Please accept our sincere apologies for the stress and inconvenience caused while we continue to investigate this matter.
Réponse de Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide exceptional service and accurate information to our customers. It's wonderful to hear that we have met your expectations. We appreciate your support and look forward to serving you again. Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Very helpful
Very helpful, let us test the mattresses out, let us take our time looking. The staff were fantastic and especially the young girl Liliana was so helpful and gave us great advice for before we purchased. Great asset to your team.
19 juin 2026
Réponse de Bensons For Beds - Colchester365
"Thank you for your kind words! We are thrilled to hear that our team was able to provide you with a positive and helpful experience. Liliana is truly an asset to our team and we are grateful for her excellent customer service. We hope you enjoy your new mattress!" #HappyCustomers #GreatTeam Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Plenty to choose from
Plenty to choose from, and nice knowledgeable people to guide us around the store.
16 juin 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your kind words! We always strive to provide a wide variety of options and helpful staff to make your shopping experience enjoyable. We appreciate your support and hope to see you again soon! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Lee was incredibly helpful and even…
Lee was incredibly helpful and even remembered us from the time we were in the shop the month before!
12 juin 2026
Réponse de Bensons For Beds - Colchester365
Thank you so much for your kind words! We always strive to provide top-notch service and we're thrilled to hear that Lee made a lasting impression on you. We hope to see you again soon! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
It’s our second bed in recent months…
It’s our second bed in recent months from this store the team Courteous polite sales knowledgeable without being pushy or over bearing.
10 juin 2026
Réponse de Bensons For Beds - Colchester365
Thank you so much for your continued support and kind words! Our team strives to provide exceptional service without being pushy. We are glad to have you as a loyal customer! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
We received superb customer service…
We received superb customer service from Max. He was very attentive and listened to our needs and concerns.
9 juin 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide excellent customer service and we're thrilled that Max was able to meet your needs and concerns. We hope to see you again soon! #CustomerSatisfaction #GreatService Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Max in Colchester store was a star!
6 juin 2026
Réponse de Bensons For Beds - Colchester365
Thank you for the positive review! We're glad Max provided excellent service at our Colchester store. We'll make sure to pass on your kind words to him. Come back and see us again soon! 😊 Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Excellent advice on what type of…
Excellent advice on what type of mattress to purchase.
Friendly and helpful assistance.
On day of delivery the two workers were extremely helpful and friendly. Couldn’t be faulted. Highly recommended.
£50 to have old mattress taken away is a bit steep seeing as their main competitor does it for nothing.
1 juin 2026
Réponse de Bensons For Beds - Colchester365
Thank you for the kind words! We are so glad to hear that you had a positive shopping experience with us. Our team strives to provide excellent service and we appreciate your recommendation. As for the removal fee, rest assured that 100% of your old mattress will be recycled. Thank you for choosing us and we look forward to serving you again in the future!
Réponse de Bensons For Beds - Colchester365
Thank you for your kind words about our staff! We take pride in providing exceptional service to our customers and we're glad to hear that you had a positive experience. Thanks for choosing us! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Réponse de Bensons For Beds - Colchester365
Thank you for your wonderful review! We're thrilled to hear that our order and delivery process exceeded your expectations. We strive to make it as easy and seamless as possible for our customers and we're glad we could do that for you. Thank you for choosing us! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Mattress Delivery
Delivery was on time, the two delivery men Terry and Carlos were polite, helpful and efficient.
Unfortunately the branch manager was curt and very abrupt. Hence we avoided him on further visits to the branch. The other assistants were very helpful and polite.
27 mai 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your review! We're thrilled to hear that our delivery team and other assistants provided great service. We hope to see you again soon! Don't forget to complete your Bensons Store survey about your sales staff that you received the day after your purchase, please ❤️
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff without being pushy and an excellent selection of beds and mattresses to choose from. Highly recommended.
24 mai 2026
Avis spontané
Réponse de Bensons For Beds - Colchester365
Thank you for the kind words! Our team takes pride in providing exceptional service and a wide variety of quality beds and mattresses. We appreciate your recommendation and look forward to helping you again in the future. Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Max gave me time and advise to make the…
Max gave me time and advise to make the correct choice. I was able to have delivery on my choice of dates and the delivery men were very careful with bringing the new bed up the stairs and taking away the old king size bed.
18 mai 2026
Réponse de Bensons For Beds - Colchester365
Thank you so much for your kind words, it brings us joy to hear that we were able to provide you with a smooth and satisfactory experience. Our team takes pride in ensuring that our customers are 100% satisfied with their purchase and delivery. We appreciate your business and hope you enjoy your new bed! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Attention and knowledge given was great
19 mai 2026
Réponse de Bensons For Beds - Colchester365
"Thanks for your kind words! We're glad to hear that our attention and knowledge met your expectations. We strive to provide the best service to our customers!" Don't forget to complete your Bensons Store survey about your sales staff please ❤️
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