Was able to reschedule our delivery date after our completion date moved. Delivery came within the specified time window, and called us when they were 30 mins out. Carried it upstairs to our bedroom... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Colindale Retail Park, Edgware Rd, NW9 6TH Colindale, London, GB
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Lisez les avis des autres
Every experience we had right from the point of sale to delivery of the bed has been wonderful. We are a repeat customer. Staff in the Colindale store were great in helping us choose the bed and mattr... Voir plus
L'entreprise a répondu
We visited the Colindale store looking for a king size ottoman bed. On arrival at the store we were met by several sales staff who were very friendly and helpful. We finally sat down with the store m... Voir plus
L'entreprise a répondu
We went to Bensons for Bed to get an idea on the price range for divan bed (no intention to buy) but ended up ordering an ottoman bed for a price that was priced at a very good offer! The sales assist... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Colindale684
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Colindale Retail Park, Edgware Rd, NW9 6TH, Colindale, London, Royaume-Uni
- 2082009910
4,8
Excellent
216 avis
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Timely and courteous
Was able to reschedule our delivery date after our completion date moved. Delivery came within the specified time window, and called us when they were 30 mins out. Carried it upstairs to our bedroom and wore shoe covers too which I appreciated.
24 août 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
Hello Julie,
Thank you for your wonderful review! 😊 We're so pleased we could help accommodate your changed completion date and make the delivery process as smooth as possible. It's great to hear the team kept you informed, arrived within the expected time window, and took extra care in your home by carrying everything upstairs and wearing shoe covers. We really appreciate your feedback and hope you enjoy your new bed,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Colindale684
Thank you for your kind words! We're so happy to hear that you experienced friendly staff and good service during your visit. We truly appreciate your positive feedback.
Team Bensons
Réponse de Bensons For Beds - Colindale684
We are so pleased to hear that you experienced excellent service and support with us. Thank you for sharing your positive feedback!
Team Bensons
Excellent service.
8 août 2026
Réponse de Bensons For Beds - Colindale684
Hello Mr Kamath,
Thank you for your review! 😊 We're thrilled to hear you received excellent service. Your kind feedback means a lot to our team and motivates us to continue providing the best possible experience for our customers. We appreciate your support and look forward to seeing you again soon,
Megan | Customer Care Specialist⭐
Exceptional experience!!!
Every experience we had right from the point of sale to delivery of the bed has been wonderful. We are a repeat customer. Staff in the Colindale store were great in helping us choose the bed and mattress. The process was handled very smoothly. Special mention to the delivery team James and Kay. Assembled our bed properly and took the leftover packaging. Great work team. Our bed is very comfy to sleep in.
31 juillet 2026
Réponse de Bensons For Beds - Colindale684
Thank you for your wonderful feedback! We're delighted to hear that your experience, from the point of sale to the delivery of your bed, was so positive. It's great to know that our team in the Colindale store provided excellent assistance in choosing your bed and mattress, and that the process was handled smoothly. We're especially pleased that the delivery team assembled your bed properly and took away the packaging. We hope you continue to enjoy many comfy nights!
Team Bensons
David was exceptionally helpful
David was exceptionally helpful. Very knowledgeable and explained things clearly. Good deal, great bed, really comfortable.
23 mai 2026
Réponse de Bensons For Beds - Colindale684
We're so pleased to hear that our team member was exceptionally helpful and knowledgeable. It's wonderful that they explained things clearly and that you're enjoying your comfortable new bed!
Team Bensons
Overall great service from shop floor…
Overall great service from shop floor to delivery. Love my mattress. Best investment
8 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
We're so pleased you received great service from our team and that you love your mattress! It's wonderful to hear it's been a great investment. Thank you for your wonderful feedback!
The delivery was on time
The delivery was on time, gave me perfect visibility as to where the guys were and then they delivered with no damage with good humour under this crazy heat. Couldn't ask for more really.
9 juillet 2026
Réponse de Bensons For Beds - Colindale684
We're so pleased to hear that your delivery was on time and that you had perfect visibility of our team. It's wonderful that they delivered with no damage and good humour, especially in this crazy heat!
The staff in the store in Colindale…
The staff in the store in Colindale London was very helpful and assisted us with the right product. The delivery team were cautious, polite and helpful. Great customer service. I will buy from them again.
10 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
We're so pleased to hear that our team in Colindale London was helpful and assisted you with the right product. It's wonderful that our delivery team was cautious, polite, and helpful.
I like the delivery guys but the…great guys with good efforts. They did well.
I like the delivery guys but the salesman wanted to rip my off my money to get rid of the old bed. He charged me £160 to get rid of it while I could do it for no cost at all in my local recycling depot.
Thank God I didn't agree to his decision.
6 juillet 2026
Réponse de Bensons For Beds - Colindale684
We appreciate you sharing your experience. We are sorry to learn about the pricing for old bed removal was not what you were expecting and understand your frustration. We will review our procedures to ensure clarity and fairness in our services.
Helpful and knowledgeable
Very helpful, knowledgable staff - thank you Mo for our second bed from Bensons
7 juillet 2026
Réponse de Bensons For Beds - Colindale684
We're so pleased you found our staff helpful and knowledgeable, and thank you for choosing us for your second bed!
Réponse de Bensons For Beds - Colindale684
Thank you for sharing your positive experience with us!
David the sales assistant was so…
David the sales assistant was so helpful knowledgeable and extremely patient!
Have already recommended him to 2 friends looking to purchase beds!
27 juin 2026
Réponse de Bensons For Beds - Colindale684
We're so pleased our team member provided such helpful and patient service. Thank you for your kind recommendation!
Team Bensons
Customer service is appalling
Customer service is appalling. Don’t buy from this company. They just take your money and leave you with damage to property. And sales staff are inadequate in their knowledge of the products they sell
25 juin 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. We have requested some further information from you so we can fully investigate what has happened and work towards a resolution as quickly as possible. Please could you respond with these details at your earliest convenience.
Thank you for your feedback.
Réponse de Bensons For Beds - Colindale684
We're so pleased you found us helpful! Thank you for your kind words.
Team Bensons
Great service.
Member of staff that helped me in the Colindale branch (David) was very friendly, understood what I was looking for (back support) and guided me to the right mattress I needed, and provided guidance on maintenence. And the delivery guys James and Kay were super efficient; took the heavy mattress upstairs into the bedroom and placed it on the bed, took the packaging away, friendly and provided guidance on maintaining the mattress. Great service all round!
8 juin 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and that the delivery was super efficient. Thank you for your kind words!
Team Bensons
I have used Bensons for Beds over the past 5 years
I have used Bensons for Beds over the past 5 years and recommended tgem to family members. Staff in Hendon Branch extremely helpful. I was always kept up-to-date regarding deliveries.
30 mai 2026
Réponse de Bensons For Beds - Colindale684
We're so pleased to hear of your continued loyalty and positive experiences over the past five years! It's wonderful that our team was so helpful. Thank you for your kind words!
Team Bensons
The layout of the store being light &…
The layout of the store being light & clean was my first opinion that i wanted to go in. They should continue in the same way in the future. I would have no reason NOT to recommend them to my friends & family in the future.
29 mai 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
We're so glad you enjoyed our store's clean and bright layout! We appreciate your kind words and recommendation. We'll continue to maintain our high standards.
Team Bensons
Excellent service
Excellent service, from purchase to delivery. Andy and James to the delivery people were first class! Very happy and would highly recommend Bensons to anyone looking for a bed or other bedding furniture.
21 mai 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
We're so happy to hear about the excellent service you received from purchase to delivery! It's wonderful that you would highly recommend us. Thank you for your kind words.
Team Bensons
Réponse de Bensons For Beds - Colindale684
Thank you for your review
Team Bensons - Jess
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