Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Lisez les avis des autres
Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... Voir plus
L'entreprise a répondu
Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... Voir plus
L'entreprise a répondu
The Bensons for Beds store had a great range of stock, and the sales assistant, Charmaine, was so helpful - I was particularly impressed with the bed device that could change the firmness of the mattr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Craigleith
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, Royaume-Uni
4,9
Excellent
103 avis
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Callan - Edinburgh store
The saleswoman was great. Made me feel at ease and I felt like she couldn't do enough to help. Offering me protectors and bed cleaning kits and a variety of delivery days
11 février 2026
Réponse de Bensons For Beds - Craigleith
We're happy to hear that our saleswoman made you feel at ease and provided exceptional support with protectors, cleaning kits, and delivery options!
Delivery was amazing
Guys were friendly and professional, worked quickly and efficiently.
Couldn't have asked for a better service.
5 février 2026
Avis spontané
Réponse de Bensons For Beds - Craigleith
We appreciate you sharing your feedback! We're happy to hear that our team was friendly and professional, worked quickly and efficiently, and provided a great service.
Josh was so helpful at the craigleith…
Josh was so helpful at the craigleith store today. 10/10 . So knowledgeable and helped us put what three amazing mattresses for our new home. He is a credit to your company!
31 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Craigleith
We're so happy to hear that our team member at the store was so helpful and knowledgeable! It's great that we could help you find amazing mattresses for your new home.
We hope to welcome you back soon!
Megan at Customer Care
Excellent customer service.My Thanks to Charmaine and Callan.
Thank youvery much for your help and patience Charmaine and Callan. Both very knowledgeable.5 stars indeed!
28 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Craigleith
Thank you so much for your kind words Kate! 😊 Charmaine and Callan will be thrilled to hear their help, patience, and knowledge made such a great impression.
We hope to welcome you back soon!
Megan at Customer Care
Helpful
Azad was very helpful with our purchase and explained delivery details clearly.
29 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Craigleith
We appreciate you sharing your feedback! We're so happy to hear that you found our team member helpful and that the delivery details were clear.
Your thoughts help us grow—thank you!
Megan at Customer Care
Great team
The salesman was polite, knowlegable and I felt confident in what he was saying he wasnt pushy and gave me time to process and think about my purchase.
14 janvier 2026
Réponse de Bensons For Beds - Craigleith
We're so happy to hear that our salesperson was helpful and made you feel comfortable during your purchase. Thank you for your positive review!
The assistant was most helpful and we…
The assistant was most helpful and we didn't feel pushed to come to a conclusion.
31 décembre 2025
Réponse de Bensons For Beds - Craigleith
Thank you for your review John! We’re so glad our assistant could help without any pressure — that’s exactly how we like it. 😊 Your kind words made our day!
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Well done Josh
Josh, was very welcoming and was able assist me with the purchase of my new bed, he also was very knowledgeable.
10 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Craigleith
We’re thrilled he made your experience so smooth and knowledgeable. Thank you for your positive review – Lauryn at Customer Care 💜
Good welcome,attentive service
6 janvier 2026
Réponse de Bensons For Beds - Craigleith
Thank you for your 5 stars Ian! We’re so glad you felt welcomed and well looked after. 😊
See you next time! Megan at Customer Care 😊
Very helpful member of staff
Very helpful member of staff. A good selection of mattresses. Competitive prices
1 janvier 2026
Réponse de Bensons For Beds - Craigleith
Thank you for your amazing review Mrs Pammenter! We’re so glad you found our team helpful and enjoyed the great selection and competitive prices—that’s what we aim for!
We truly appreciate your feedback.
Megan at Customer Care
We had an excellent experience shopping…
We had an excellent experience shopping for a new mattress. Charmaine was very friendly and helpful with excellent knowledge.
26 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Craigleith
We're happy to hear that you had an excellent experience shopping for a new mattress. We appreciate your positive feedback regarding the helpful service you received. Thank you for your review - Lauryn at Customer Care
Good experience
Very helpful and knowledgeable staff. Always welcome especially when you are a senior citizen.
11 décembre 2025
Réponse de Bensons For Beds - Craigleith
We appreciate that you find our staff helpful and knowledgeable. We're especially happy to welcome senior citizens and provide great service.
Thank you, Team Bensons - Jess
Josh customer service Craigleith store
Very helpful staff. Josh gave us valuable advice on choosing a mattress for our daughter.
Very pleased with service given.
6 décembre 2025
Réponse de Bensons For Beds - Craigleith
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Réponse de Bensons For Beds - Craigleith
We are happy to hear that you had such a wonderful experience. Thank you for your positive feedback; we appreciate it greatly!
Brilliant service. Knowledgable, helpful, and friendly.
We were looking to buy a new mattress. Josh listened to our concerns, requirements and expectations and talked us through his recommendations and specifically how he would narrow them down. First we tried a machine which tested the pressure points when lying down, and could adjust the firmness accordingly. This gave us a great indication of what was right for us, and then we could try the right mattresses knowing why they were more suitable than others. Crucially Josh gave us some decent pillows which made a huge difference. He also showed us in detail how the mattresses are constructed and how they compare to other brands we'd seen online.
All in all it was a great experience we were talked through the delivery process which seemed easy and straightforward. Hannah his colleague was equally friendly and helpful.
27 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Craigleith
We are thrilled to hear you love your new purchase, and even happier that the service was 5*! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Great service.
Very helpful staff who helped me choose the matress that suited my needs and budget which was delivered on the date and time agreed.
20 novembre 2025
Réponse de Bensons For Beds - Craigleith
Thank you for your feedback! We’re delighted to hear our team helped you find the perfect mattress to suit your needs and budget, and that delivery went exactly as planned. 💜
Thank you for your positive review – Lauryn at Customer Care
Happy customer …
Given lots of time to make the right choice, followed by clear and helpful information.
Delivery was swift, efficient and at the agreed date and time.
15 juin 2025
Réponse de Bensons For Beds - Craigleith
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
The staff in the actual shop were lovely, very experienced and really helped.
The staff in the actual shop were brilliant and lovely people that really helped, and later, the guys who delivered the new mattress and took away the old one were charming, efficient and top notch.
I would not hesitate to recommend Bensons For Beds to anyone; they are number one in my books.
25 septembre 2025
Réponse de Bensons For Beds - Craigleith
We're happy to hear that the staff in our shop were helpful and that the delivery team was efficient and charming. Thank you for recommending us; we appreciate your feedback! – Lauryn at Customer Care 💜
Fantastic range of beds etc
Fantastic range of beds etc. The staff were exceptional, especially Karen !
We found it very relaxed and no pressure, we would definitely buy again.
24 septembre 2025
Réponse de Bensons For Beds - Craigleith
We appreciate your positive feedback! We're so glad you found a fantastic selection and that our team made your experience relaxed. We look forward to assisting you again!
Thank you,
Lauryn at Customer Care.
Callan and Josh!
Callan and Josh!! I walked into the showroom to get out of the rain and I think your staff also knew that. However that aside I still got greeted with a huge warm and generous smile and greeting. They told me about the fantastic offers and allowed me to look around in peace. I wasn’t in the market for anything however after some conversations and next thing you know after demonstrating some fantastic products I purchased!! Great sales team great service and all round well done. Not pushy at all and both very well knowledgable!
18 septembre 2025
Réponse de Bensons For Beds - Craigleith
We're happy to hear that you received such a warm welcome and excellent service in our showroom. It's great to know that our team's knowledge and approach led to a positive purchase experience. We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
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