James was an amazing salesman that help us understand our requirements and not once tried to “pressure” us in taking a specific brand or making us believe this is what we needed. he provided us with i... Voir plus
Établissement
Changer d'établissementUnit A Mavor Avenue, G74 4QX East Kilbride, Lanarkshire, GB
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Lisez les avis des autres
Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to... Voir plus
L'entreprise a répondu
The sales man was very good and friendly, but not pushy. He was knowledgeable about the beds and discussed our needs. Admin dealt quickly with invoice and booking and keeping us updated. The delivery... Voir plus
L'entreprise a répondu
The customer service from James was great. Good customer service is a rare thing these days. James informed me of all the details in a pleasant and helpful manner, there were no preassure sales and I... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - East Kilbride657
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit A Mavor Avenue, G74 4QX, East Kilbride, Lanarkshire, Royaume-Uni
- 1355222651
4,8
Excellent
344 avis
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James was friendly and knowledgeable in…
James was friendly and knowledgeable in pointing me and my wife in the right direction thanks. Very happy with our choice.
21 août 2026
Great Customer Service
James was an amazing salesman that help us understand our requirements and not once tried to “pressure” us in taking a specific brand or making us believe this is what we needed. he provided us with insight and specific benefits of each mattress to make it easy for us to make our decision.
20 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
There was an error made in our…
There was an error made in our delivery, however the customer service given to rectify the mistake was first class. In any company things can sometimes go wrong, the measure of a business is in how well they respond and Bensons were excellent.
16 août 2026
Réponse de Bensons For Beds - East Kilbride657
We truly appreciate your understanding and your kind words. We're so pleased that our customer service team was able to effectively resolve the delivery issue. It means a lot to us that you recognize our commitment to making things right.
Team Bensons
Excellent
All round a great experience helpful and informative staff. Would highly recommend
16 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear you had a great experience and found our staff helpful and informative. Thank you for your high recommendation!
Team Bensons
mattress protector - Not too hot not too cold
I asked for a mattress protector that would prevent heat buildup on a memory foam mattress and was recommended the iGel Advance Perfect Partner Mattress Protector (Not too hot, not too cold, just right). I purchased the King Size version of this Perfect Partner Mattress Protecto and after one night I can assure you it DOES NOT WORK. I woke up this morning too hot!!
I feel like I have wasted £70 on a product that is not fit for the purpose I needed and asked for.
17 août 2026
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
Thank you for taking the time to leave your review. We are sorry to hear that the iGel Advance Perfect Partner Mattress Protector has not met your expectations. Whilst temperature and comfort can be a matter of personal preference and may vary from person to person, we understand your frustration that the product has not provided the benefits you were hoping for. We will ensure your feedback is shared.
Thank you for your time with leaving us this review,
Megan | Customer Care Specialist
Mattresses
James our salesman was very knowledgeable & a great help in choosing a new mattress. He explained in detail whatthe differences were between certain mattresses & the reasons for the price difference & what were the best mattresses depending on your sleeping position
14 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear about your excellent experience! It's wonderful that our salesperson was knowledgeable and provided such detailed explanations to help you choose the perfect mattress for your needs. We truly appreciate your positive feedback.
Team Bensons
The customer service from James was…
The customer service from James was great. Good customer service is a rare thing these days. James informed me of all the details in a pleasant and helpful manner, there were no preassure sales and I was made to feel like a valued customer.
13 août 2026
Helpful and Professional Services
Fast, Helpful and Professional Services, and I would definitely refer to my friends.
Cheers!
10 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear that you found our services fast, helpful, and professional. We truly appreciate you recommending us to your friends!
Team Bensons
James from the East Kilbride store…
James from the East Kilbride store explained everything i needed to make a purchase, very professional and knowledgeable.
11 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear that our team member at the East Kilbride store was professional and knowledgeable, explaining everything you needed for your purchase. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Delivery service was great and the…
Delivery service was great and the staff at the store were a great help
10 août 2026
Bensons Befs
The sales man was very good and friendly, but not pushy. He was knowledgeable about the beds and discussed our needs. Admin dealt quickly with invoice and booking and keeping us updated. The delivery team were brilliant, very cheery and helpful. I would definitely recommend bensons to anyone looking for a new bed.
2 août 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you for your wonderful feedback! We're delighted to hear that our sales colleague was friendly, knowledgeable, and not pushy, and that our admin team dealt with everything quickly and kept you updated. It's also fantastic to know that our delivery team was brilliant, cheery, and helpful. We truly appreciate your recommendation!
Team Bensons
Excellent
Excellent, efficient and professional service from our visit to East Kilbride to order our Mattress , until the delivery.
2 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear that you received excellent, efficient, and professional service from your visit to East Kilbride to order your mattress, right through to its delivery. Thank you for your wonderful feedback!
Team Bensons
Excellent experience!
Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to look around without any pressure . We decided on the mattress after his recommendation as we have a spiral staircase which is quite tight . This solved any problems we would have encountered with a normal mattress. He was very knowledgeable and likeable . We were equally impressed with the delivery men who were very friendly and efficient and removed all the rubbish as best they could . Would highly recommend Bensons .
30 juillet 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear about your excellent experience from purchase to delivery and assembly! It's wonderful that our salesman provided helpful information without being overwhelming and that his recommendation for the mattress solved your spiral staircase challenge. We're also glad our delivery team was friendly and efficient. Thank you for your high recommendation!
Team Bensons
Réponse de Bensons For Beds - East Kilbride657
Thank you for your feedback!
The service and staff where extremely…
The service and staff where extremely efficient and helpful with advice and information, no pressure talk just plain simple advice, plus help on mattress being delivered,A very good purchase had been made and I'm delighted with my buy , all and all it was great and a special thanks to Stuart for all his help and advice, I would recommend Bensons beds to buyers without hesitation attention all times, definitely
Sam Riches
18 juillet 2026
Réponse de Bensons For Beds - East Kilbride657
We're delighted to hear about your excellent experience! It's wonderful that our team provided efficient and helpful advice without any pressure, and assisted with your mattress delivery. We're so pleased you're delighted with your purchase and that you would recommend us without hesitation. Thank you!
Team Bensons
Customer service was top- notch
Customer service was top- notch. S/O to James who was very professional and answered all my questions. The bed frame and mattress arrived on the scheduled date. No disappointment. It was assembled quickly and William and his colleague tidied up immediately
13 juillet 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear your customer service was top-notch and that our team member was professional and answered all your questions. It's wonderful that your items arrived on schedule and were assembled quickly and tidily.
Great Customer Service…
The staff in the east kilbride shop were amazing . Took time to go through benefits of each mattress and were helpfull without being too pushy. The delivery guys were also great and everything arrived whem scheduled. Would definately recommend Bensons for Beds
5 juillet 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear that our East Kilbride team was amazing and took the time to help you choose your mattress without being pushy. It's wonderful that your delivery was great and arrived as scheduled. Thank you for your recommendation!
Bensons East Kilbride staff were…
Bensons East Kilbride staff were helpful and knowledgeable. They were able to support me to change my mattress as well with the 40 night guarantee.
Great products and value for money.
30 avril 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased our team provided helpful and knowledgeable support, assisting you with your mattress change. It's wonderful to hear you found great products and value for money!
Team Bensons
Great personal attention from Kirsty
Great personal attention from Kirsty. Was very friendly and she knew which mattresses would be best suited for us. Delivery service was excellent. The service we got from Bensons was fantastic. Would highly recommend.
29 juin 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear you received fantastic service and personal attention from our team. It's wonderful that our colleague helped you find the perfect mattresses and that your delivery was excellent. Thank you for your high recommendation!
Team Bensons
Excellent service from shop floor to delivery
Excellent service from the shop floor to delivery.
Contacted by phone and emails re delivery update.
Highly recommend
Thank you to all involved,
1 juillet 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear you received excellent service from the shop floor all the way through to delivery. It's wonderful that you were kept updated and would highly recommend us!
Team Bensons
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