I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4b Straiton Retail Park, EH20 9PW Straiton, Edinburgh, GB
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Lisez les avis des autres
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... Voir plus
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... Voir plus
L'entreprise a répondu
Great service from store let me try out matress first.Matress is amazing so comfortable .
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Edinburgh663
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, Royaume-Uni
- 1314402029
4,9
Excellent
282 avis
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Great service from store let me try out…
Great service from store let me try out matress first.Matress is amazing so comfortable .
2 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Bensons For Beds - Edinburgh663
Thank you for your kind words! We're thrilled to hear that Steve was able to assist you. Our team is dedicated to providing excellent service, and your feedback motivates us to keep up the great work. We look forward to seeing you again soon!
Great customer service
Great customer service, prompt delivery and kept informed all the way Excellent.
24 septembre 2026
Réponse de Bensons For Beds - Edinburgh663
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and delivery. Keeping our customers informed is a top priority for us. We look forward to serving you again soon!
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear you found our location convenient, appreciated the advice, and experienced easy ordering. Thank you for your positive feedback!
Team Bensons
I found the assistant very helpful in…
I found the assistant very helpful in store, not at all pushy
Very pleasant, delivery guys also very good
All in all a good experience with bensons beds
6 septembre 2026
Réponse de Bensons For Beds - Edinburgh663
Hello Margaret,
Thank you for your wonderful review! 😊
We're delighted to hear that our in-store assistant was helpful, friendly, and gave you the space to make the right choice without any pressure. That's exactly the experience we aim to provide!
It's also great to know our delivery team kept the good service going right to your doorstep. 🚚⭐
Thank you for choosing us. We hope you're enjoying many comfy nights ahead, and we look forward to welcoming you back in the future,
Megan | Customer Care Specialist🛏️
The customer service was absolutely…
The customer service was absolutely amazing and superb! The bed and mattress are beautiful, comfortable, and of excellent quality. Everything is truly top-notch, and I’m very satisfied with my purchase. Highly recommended!
6 septembre 2026
Amazing store and staff
Excellent service and knowledge of sales personnel
3 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Edinburgh663
We're delighted to hear that you received excellent service and benefited from the knowledge and expertise of our sales team! Helping our customers make confident choices is what we strive for, so it's wonderful to know your experience was such a positive one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Hannah from sales was perfect
Hannah from sales was perfect. Knowledgeable and precise and a very pleasant person to deal with.
30 août 2026
Réponse de Bensons For Beds - Edinburgh663
We're so glad you found the perfect bed with the help of our team! Thank you for your kind feedback.
Team Bensons
Friendly and stress free
Friendly and stress free!
We love our bed and will be back!
Thanks again ,
Mark
17 août 2026
Réponse de Bensons For Beds - Edinburgh663
We're so happy to hear you found your experience with us friendly and stress-free! It's wonderful to know you love your new bed. We look forward to welcoming you back!
Team Bensons
The very nice man that served good service us was…
The very nice man that served us was perfect 👌🏻
16 août 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear that you had such a positive experience with our team member. We truly appreciate your kind words and positive feedback!
Team Bensons
I was greeted warmly and professionally…
I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and cons of all potential options. Big thank you to Joshua at the Straiton branch 😊
30 juillet 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear you had such a positive experience! It's wonderful that Joshua was able to put your mind at ease and help you find a suitable mattress within your budget, explaining all the options clearly.
Team Bensons
Every person i spoke to were extremely…
Every person i spoke to were extremely helpful, and the 2 guys that delivered the beds were absolutely brilliant.
27 juillet 2026
Réponse de Bensons For Beds - Edinburgh663
Thank you for your wonderful feedback! We're so pleased to hear that everyone you spoke to was extremely helpful, and that our delivery team made such a great impression. We'll be sure to pass your kind words on to the two delivery colleagues. We really appreciate your support and hope you enjoy your new beds! 😊
Good service,delivery and staff
20 juillet 2026
Réponse de Bensons For Beds - Edinburgh663
We are so pleased to hear that you experienced good service, delivery, and found our staff to be wonderful. Thank you for your kind feedback!
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear you received lots of help from our salesperson and that our delivery staff were excellent. Thank you for sharing your positive feedback!
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear you found our selection of beds to be good and our staff to be knowledgeable. Thank you for sharing your positive experience!
Staff is very helpful
Staff is very helpful! She is also very knowledgable about the beds!
5 juillet 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased our staff was helpful and knowledgeable about our beds. Thank you for sharing your positive experience!
Réponse de Bensons For Beds - Edinburgh663
We are so pleased you found our team friendly, informed, and clear without being pushy. We truly appreciate your kind words and positive feedback!
Réponse de Bensons For Beds - Edinburgh663
Thank you for your feedback! We're really pleased to hear you experienced great service all around. We truly appreciate your kind words.
Team Bensons
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