Sales assistant in Enfield branch was very patient and helpful. She explained products and options clearly and was very knowledgeable. Delivery process was smooth and arrived on time with great commun... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW Enfield, London, GB
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Lisez les avis des autres
Mark at Benson for Beds Enfield welcomed us warmly, listened well to what we required and took time explaining options and encouraged us to try beds out. He was knowledgeable, professional and friendl... Voir plus
L'entreprise a répondu
Knowledgeable staff , very polite and efficient delivery. We tried the sleep machine then given recommendations for about 5 mattresses so not too much confusing choice. We chose wisely ,happy with cho... Voir plus
L'entreprise a répondu
I have always used B4B whenever I need to buy a bed or a new mattress because their service and quality of products is always of a high standard. The staff in the store are knowledgeable and helpf... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Enfield363
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW, Enfield, London, Royaume-Uni
- 2083632710
4,9
Excellent
411 avis
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Réponse de Bensons For Beds - Enfield363
We appreciate you taking the time to share your positive experience. We're glad our staff was helpful and you were able to explore your options! Thank you, Megan at Customer care
Réponse de Bensons For Beds - Enfield363
"Thank you for your kind words! We are dedicated to providing excellent service to our customers and are thrilled to hear that we succeeded with you. Your satisfaction means everything to us!" #customerlove #excellentservice
The sales executive (Rushid) that…
The sales executive (Rushid) that attended to us is a great guy. He was welcoming and hospitable
29 avril 2025
Réponse de Bensons For Beds - Enfield363
Thank you for taking the time to share your positive experience with Rushid! We are thrilled to hear that he provided you with excellent service. We will make sure to pass along your kind words to him. We appreciate your business and hope to see you again soon! 😊
Sleep well, Team Bensons💜
Good experience
Najeed was very good man , friendly polite , very good in communication approachable and helpful
30 avril 2025
Réponse de Bensons For Beds - Enfield363
I have passed on your feedback to Najeeb - he is very grateful for your kind words! Enjoy your new purchase
Réponse de Bensons For Beds - Enfield363
Thank you for your kind words! We're thrilled to hear that our staff was helpful and you enjoyed our competitive prices and wide variety of options. Come back and see us soon! :)
Sleep well,
Team Bensons💜
Réponse de Bensons For Beds - Enfield363
Thank you for your kind words! We strive to provide exceptional service. We look forward to assisting you in the future!
Sleep well, Team Bensons💜
Amazing Customer Service
We ordered a new bed from the team last year and found the whole service to be helpful, informative and really well organised.
Although this time we only wanted 2 more pillows, the manager remembered us and the service again was impeccable.
24 avril 2025
Réponse de Bensons For Beds - Enfield363
Thank you very much for your kind words! Team Enfield
Réponse de Bensons For Beds - Enfield363
Many thanks Elena - we hope the boys enjoy their new bedframes!
Réponse de Bensons For Beds - Enfield363
thank you for your custom - it is appreciated. Mark & Enfield Team
An awful experience
1 star — Awful experience, still no usable bed after 3 months
I ordered a bed from Benson for Beds on 30th December, and it wasn’t delivered until 20th March — nearly three months later. When it finally arrived, the screws were missing, so I couldn’t even put the bed together.
I was told the screws would be sent out, but I had to wait another two weeks for them to arrive. When the team came to fix the bed, it turned out another part was missing. Now I’ve been told I’ll have to wait another two weeks again.
As it stands, I’ve had no usable bed for over a month, and the entire process has been a complete mess. I’ve had to chase constantly, and I’ve received no apology or effort to put things right.
Totally unacceptable service — I expected far better. I won’t be ordering from them again.
20 mars 2025
Avis spontané
Réponse de Bensons For Beds - Enfield363
Hello Rita. Firstly -we are very sorry for the experience you had with ourselves. I spoke with Rushid today and i believe he managed to resolve this to your satisfaction in store. I am very sorry to hear that you will not
be coming back to us. Should you ever feel you would like to give us another chance please come and speak to myself (Mark) or Rushid and we will do our utmost to ensure you have a far better experience than you have had thus far.
Excellent and friendly service
5 avril 2025
Réponse de Bensons For Beds - Enfield363
Thank you for the rating - its much appreciated! The staff instore really do pride themselves on giving a first class service.
I was properly advised and helpe me…
I was properly advised and helpe me selecting the best product and also I was valued as an important customer.
10 avril 2025
Réponse de Bensons For Beds - Enfield363
Thank you Adolphus - both your custom and feedback are most welcome. We trust you will enjoy your new purchase. Mark
I ordered a bed from Benson for Beds on…Awful service
I ordered a bed from Benson for Beds on 30th December from the Enfield store and it wasn’t delivered until 20th March — nearly three months later. When it finally arrived, the screws were missing, so they couldn’t even put the bed together.
I was told the screws would be sent out, and after receiving them but I had to wait another two weeks for them to fix the bed. When the team finally came to fix the bed, it turned out another part was missing. Now I’ve been told I’ll have to wait for nearly three weeks again before they come to fix the bed.
As it stands, I’ve had no usable bed for over a month, and the entire process has been a complete mess. I’ve had to chase constantly, and I’ve received no apology or effort to put things right.
Totally unacceptable service — I expected far better. I won’t be ordering from them again.
20 mars 2025
Avis spontané
Réponse de Bensons For Beds - Enfield363
We apologise for any inconvenience you have experienced with your recent purchase. We strive to provide excellent service and we are sorry to hear about these issues. Please know that we are actively working to resolve this and make things right for you. Thank you for bringing this to our attention and for your understanding.
Team Bensons
The delivery team was excellent
The delivery team was excellent. I was notified several days prior to delivery & the day of delivery. The team kept in touch all the way & delivered at the specified time.
They were courteous, took care of the premises, friendly & delivered to the correct room. Many thanks to Bensons team
10 avril 2025
Avis spontané
Réponse de Bensons For Beds - Enfield363
Thank you so much for your kind words! Our delivery team takes pride in providing excellent service and ensuring a smooth and timely delivery. We are thrilled to hear that you had a positive experience with us. Thank you for choosing Bensons!
A fantastic team
A fantastic team. Very helpful and kind looking to meet up with our expectations.
31 mars 2025
Réponse de Bensons For Beds - Enfield363
We're happy to hear that our team met your expectations with kindness and helpfulness. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Helpful Assistant
The sales person who attended to me was so helpful. He helped show me stocks that met my need and reserved them for me. I attended the following day and he helped me finalise and arranged instant delivery for me
22 mars 2025
Réponse de Bensons For Beds - Enfield363
We're so happy to hear that our sales person was helpful in meeting your needs, reserving stock, and arranging prompt delivery. Thank you for sharing your positive experience with us, Megan at Customer Care
Benson’s for Beds the Best
We bought a bed and mattress from Benson’s in 2016. Then a bed and mattress for our daughter in 2022. This time we were looking to replace the mattress for our bed. Rushid remembered us and was very helpful in choosing the Mattress according to our needs. He is an expert in what he does. So helpful and great customer support. We would definitely recommend Benson’s For Beds in Enfield to anyone because of the great customer support and care we received.
Thank you very much Rushid and team. Very excited to receive our order.
16 mars 2025
Avis spontané
Réponse de Bensons For Beds - Enfield363
We're happy to hear that you had a great experience at our Enfield store. It's wonderful to know that our team was so helpful in choosing the perfect mattress to meet your needs. We appreciate your recommendation and thank you for your positive feedback. Take care, Megan at Customer Care
Good prices and very nice staff.
12 mars 2025
Réponse de Bensons For Beds - Enfield363
We appreciate you sharing your experience! We're so pleased our team and prices met your expectations. Thank you, Megan at Customer care
Bensons for Beds, Enfield is such a great place to buy the bed for you.
I hope you never lose Mark at Enfield Bensons for Beds! He manages such a great store there. Mark is so knowledgable, helpful and charming to deal with. He's not at all pushy either but he's determined to do the best he can to help you choose the right bed. I would travel miles just to get his advice. Thank you so much Mark
3 mars 2025
Avis spontané
Réponse de Bensons For Beds - Enfield363
We're happy to hear about the excellent service you received at our Enfield store. It's great to know that you found our team member knowledgeable and helpful. We appreciate you taking the time to share your positive experience. Take care, Megan at Customer Care
Good service
Rushid, was very polite and helpful, I explained my mums needs and he showed me options available to suit them, unlike other stores saying to make bed lower take the casters or glides off . thanks again Bensons for beds, kevin
22 février 2025
Réponse de Bensons For Beds - Enfield363
We appreciate you taking the time to share your experience. We're happy to hear that our advisor was helpful and attentive to your mum's needs. Thanks again for your positive feedback, Megan at Customer Care
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