Never knew what to look for or what to expect, except lying on beds seeing what feels right. Naveed, the man who served and assisted me was very helpful. Asked the right questions and gave me his sugg... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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Lisez les avis des autres
Your delivery guys were great. Our cottage is awkward but they managed well. Unfortunately one of the mattresses was quite damp when we unpacked it.
Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Voir plus
L'entreprise a répondu
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Farnborough648
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Royaume-Uni
- 1252549783
4,8
Excellent
573 avis
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The whole experience from purchase to…
The whole experience from purchase to delivery has been very smooth.
30 avril 2026
Réponse de Bensons For Beds - Farnborough648
We're so pleased to hear that your entire experience, from making the purchase to receiving your delivery, was seamless! 🙌
Team Bensons
Réponse de Bensons For Beds - Farnborough648
Thank you! 😊 We’re glad you found the advice friendly and informative and that your experience was helpful and pleasant. Enjoy your purchase!
Réponse de Bensons For Beds - Farnborough648
Thank you for your feedback. We’re delighted to hear that you had a great experience and really appreciate you taking the time to let us know.
Thank you for your positive review – Lauryn at Customer Care 💜
A smooth and hassle-free experience
The whole experience of buying a bed and sofa bed and having them delivered was smooth and hassle-free.
I had originally planned to only go and browse a few products as I'd only started to think about purchasing these items but the salesperson in the shop - Nasim did such a wonderful job that I purchased both before leaving the store!
The delivery team were equally professional and helpful and I would not hesitate to purchase further products in the future! Thank you!
16 mars 2026
Réponse de Bensons For Beds - Farnborough648
Thank you so much for such a lovely review! We’re delighted Nasim could help make your decision so easy in store, and that our delivery team matched that same professional service. We’d be delighted to welcome you back in the future,
Megan | Customer Care Specialist😊
We were very pleased with the service…
We were very pleased with the service which Richard gave us. He showed us the bases we were looking for and then directed us to a colour that we liked (seen on a base on the other side of the shop). His manner was caring and very informative. Excellent service all round.
17 avril 2026
Réponse de Bensons For Beds - Farnborough648
Thank you for your lovely feedback! We’re so pleased to hear Richard took such good care of you — his caring manner and helpful guidance in finding the right base and colour really reflect the service we aim to give. Excellent service all round indeed.
Thank you for your positive review - Lauryn at Customer Care 💜
I would have given five stars but the…
I would have given five stars but the delivery was excessively delayed. Otherwise, I am delighted with my new bed.
16 avril 2026
Réponse de Bensons For Beds - Farnborough648
Thank you for your feedback! We’re sorry about the delivery delay and appreciate your patience. We’re delighted to hear you’re enjoying your new bed and hope it gives you many comfortable nights ahead,
Megan | Customer Care Specialist🛏️✨
Warm welcome
We were warmly welcomed, the customer service was first class and the transaction was seamless. Looking forward to our purchase being delivered.
Special thank you to Nasim.
13 avril 2026
Réponse de Bensons For Beds - Farnborough648
Thank you for the wonderful review! Providing a warm welcome and seamless service is exactly what we aim for — we’ll be sure to pass on your thanks to Nasim.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist🌟
Réponse de Bensons For Beds - Farnborough648
Really appreciate the review! Happy to hear our expertise helped
See you next time,
Megan | Customer Care Specialist😊
Bensons are the best.
Nasim was very knowledgeable about the products and which ones would suit our needs best. She explained the differences between each mattress, offered advice, gave us space to make our own decision with no pressure or "hard sell" and so made the whole experience relaxing and enjoyable.
11 avril 2026
Avis spontané
Réponse de Bensons For Beds - Farnborough648
We're so glad to hear that our team member's product knowledge and guidance suited your needs so well. It's great to know the experience was relaxing and enjoyable because of the no-pressure environment. Thank you for your review.
Team Bensons
Great customer service
10 avril 2026
Réponse de Bensons For Beds - Farnborough648
Thank you for your feedback — we’re really pleased to hear you received great customer service. Your kind words are very much appreciated and will be shared with the team.
Always use Bensons for Beds!
The salesman we saw in the Farnborough Gate branch was so helpful and clearly knew what he was talking about. He was a a great salesman, left us to ponder but ready to help with all our queries. The bed arrived as planned and we are very pleased with it.
4 avril 2026
Réponse de Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re so pleased to hear our Farnborough Gate team gave you such a positive experience. It’s great to know our salesperson struck the right balance—knowledgeable, supportive, and never pushy. We’re delighted your bed arrived as planned and that you’re very happy with it. Enjoy many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
I was very pleased with my delivery…
I was very pleased with my delivery from bensons for Beds as the two chaps that came were very polite and made sure that took their shoes off with walking on my bedroom carpet.
7 avril 2026
Avis spontané
Réponse de Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re delighted to hear how pleased you were with your delivery. Our team will really appreciate your kind words—it’s great to know they were polite and took extra care with your home. Enjoy your new bed and thank you for choosing Bensons for Beds,
Megan | Customer Care Specialist 🛏️✨
Beds in bensons
The sales lady in the shop in Farnborough was excellent. Listened to my needs and gave me a good deal as well. Delivery was also excellent.
4 avril 2026
Réponse de Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re so pleased to hear our sales advisor at the Farnborough store listened carefully to your needs and helped you secure a great deal. It’s also fantastic to know delivery went just as smoothly. Enjoy your purchase, and thank you for choosing us,
Megan | Customer Care Specialist🛏️✨
Excellent servicefrom start to finish!
Staff in the shop were very knowledgeable and helpful. We were kept well informed of the delivery date and time. The delivery team were both courteous and friendly and went out of there way to ensure that the heavy mattress was installed without any damage to the walls or furniture in the house
1 avril 2026
Réponse de Bensons For Beds - Farnborough648
Thank you so much for your lovely feedback.
We’re really pleased to hear our in‑store team were knowledgeable and helpful, and that you felt well informed throughout the delivery process. It’s great to know our delivery team were courteous, friendly, and took such care installing your mattress without causing any damage.
We truly appreciate you choosing us and hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Great!
From start to finish the experience was easy. Everything was explained including payment options, how to care for the mattress and helpful updates before delivery. Delivery team called me the night before and they were spot on their estimate. They built the bed and took away all the packaging within 20 minutes.
1 avril 2026
Réponse de Bensons For Beds - Farnborough648
We appreciate your 5-star review! It's great to hear the entire process was easy, from explaining payment options and mattress care to providing helpful delivery updates. We're glad the team was on time and efficiently assembled the bed, removing all packaging in just 20 minutes.
I was kept up to date with delivery…
I was kept up to date with delivery time and date.which they kept to.very impressed
4 mars 2026
Avis spontané
Réponse de Bensons For Beds - Farnborough648
Thank you for your feedback Susan! 😊 We’re really pleased to hear you were kept fully informed and that delivery happened exactly as planned. Great to know you were impressed — enjoy your new bed,
Megan | Customer Care Specialist✨
Cannot fault
The Farnborough store staff were excellent, fully informative with no "sales pressure". Communications thereafter were continual, and the delivery quick, friendly and efficient. Cannot fault.
3 mars 2026
Avis spontané
Réponse de Bensons For Beds - Farnborough648
Thank you for the fantastic feedback Alan! 😊 We’re delighted to hear the Farnborough team provided clear, pressure‑free advice, and that communication and delivery were quick, friendly, and efficient. It means a lot to know you couldn’t fault the experience — enjoy your new bed and sleep well,
Megan | Customer Care Specialist✨
Richard..
Richard..
Friendly, knowledgeable more importantly not pushy.. He allowed us time to review the prices of our two chosen options..
I suggested that an delegated area in the store should be considered for customers to sit have a coffee whilst pondering their choices..
21 mars 2026
Réponse de Bensons For Beds - Farnborough648
Thank you for the great feedback! We’re so pleased you enjoyed a relaxed, no‑pressure experience and had time to consider your options. We also really appreciate your suggestion — it’s a lovely idea and we’ll be sure to pass it on,
Megan | Customer Care Specialist
Was greeted well and had a laugh though…
Was greeted well and had a laugh though out was a very nice shop would go again
24 mars 2026
Réponse de Bensons For Beds - Farnborough648
Brilliant to hear! A good laugh and a great experience is what we love.
Until next time, thank you,
Megan | Customer Care Specialist
Generally an ok service
Generally an ok service. In store a lot of effort was put into making sure we got the right bed and we got discount in the sale. First delivery was ok but headboard was stained (rejected by the delivery team) A month later we got another headboard, condition wasn't perfect but accepted it as I didn't want to wait again for another delivery.
I think if the headboard was packaged better and more care taken then I would have given an extra star.
20 mars 2026
Avis spontané
Réponse de Bensons For Beds - Farnborough648
Thank you for your feedback James. We’re really glad to hear the in‑store team took the time to help you choose the right bed and that you were able to take advantage of our sale discount.
We’re very sorry, though, for the issues with your headboard. It’s disappointing that the first one arrived stained and that the replacement still wasn’t in perfect condition — you shouldn’t have had to wait so long or feel you needed to settle for less than ideal.
Your comments about packaging and care are incredibly helpful, and we’ll be passing them on to the relevant teams so we can improve this going forward.
Take care,
Megan at Customer Care
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