Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... Voir plus
L'entreprise a répondu
Ordered beds in May but completion on our new apartment was not till end July Bensons were very patient. 21st July Ben & his mate arrived. The beds were up in no time. Very polite guys took all their... Voir plus
L'entreprise a répondu
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Gloucester370
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Royaume-Uni
- 1452308821
4,7
Excellent
376 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
11 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We appreciate your positive feedback! Thank you.
Great instore and online experience
Cathy showed us around, was professional and polite and gave us a great idea of what we wanted at the showroom. She was very knowledgeable and we were able to go online and purchase a new bed. Great customer service and an easy online experience also. Thank you
11 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you had a great showroom experience and found our team member professional and knowledgeable. We appreciate that you found it easy to purchase online. Thank you for your review!
From Initial visit to store to delivery…
From Initial visit to store to delivery every single detail of process was explained ...Delivery was on time and delivery crew were curteous , item was carried to where required .Great company and will use again .
12 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We’re delighted to hear every step of the process was clearly explained and that delivery was on time and hassle-free. Thank you for your positive review – Lauryn at Customer Care 💜
Clear and helpful information given
Clear and helpful information given. Not put under any pressure and given plenty of time to make a decision. All information regarding purchase explained and information pack provided.
10 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We’re delighted to hear you received clear, helpful information and had plenty of time to make your decision without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Help in the shop with Cathy through to…
Help in the shop with Cathy through to delivery and putting the bed up so really smooth
11 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you had a smooth experience, from help in the shop to delivery and setup. Thank you for your positive feedback!
Réponse de Bensons For Beds - Gloucester370
We’re so glad our team was friendly and helpful without any pressure – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Réponse de Bensons For Beds - Gloucester370
Thank you for your 5 star review Linda! We’re so glad you found our team welcoming and understanding—that’s exactly what we aim for!
See you next time! Megan at Customer Care 😊
Good store
From going into the store, staff were pleasant and not too pushy. We were allowed to look around and try what we wanted. We decided on a slumberland mattress (not cheap). Delivery date was good, BUT, we were disappointed on charges. Perhaps naive but buying an £1100 mattress then being charged £50 to deliver, we thought a bit mean. We did get a discount, but delivery and removal charges of old mattress outweighed this. Can't fault the experience. Just the management....
1 janvier 2026
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience with us. We’re delighted you found the perfect Slumberland mattress and enjoyed the service in-store. Your feedback regarding delivery charges is valuable and will be reviewed internally. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Sales people acknowledge you and ask if you would like help but leave you to browse and then check on you which is what we liked. Great amount of beds and mattresses to choose from in a very inviting environment and very knowledgeable staff. Would highly recommend.
1 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you enjoyed our customer service! It's great to know that our team's approach and knowledge were valuable. Thank you for your kind words and recommendation,
Megan at Customer Care
Steve - The man that Can
Steve, the store manager is an absolute asset to both the store and Bensons. Excellent knowledge & superb suggestions
30 décembre 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear about the excellent service you received! It's great to know the manager's knowledge and suggestions were so helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing! We are so glad that you found our staff friendly and knowledgeable and that we had lots of choices for you. Michael @ Team Bensons
Steve was amazing and very helpfull
Steve was excellent and a great helped and was very knowledgeable he went above and beyond to answer questions and find us our perfect matresses he showed us different options and advised about wot would suit us ect and his knowledge and customer service skills were above and beyond a truly great team member for the Gloucester branch all the staff were smiley and helpful and steve was very very helpful hopefully when the matress arrives all goes well and we get a good sleep for years to come
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you had a great experience at our Gloucester branch! We appreciate your kind words about our team member's knowledge and customer service. We are glad that they were able to assist you in finding the perfect mattress and we hope you enjoy many restful nights. Thank you for your positive review – Lauryn at Customer Care 💜
We have always used Bensons for beds…
We have always used Bensons for beds and will continue to do so. The staff are very friendly and knowledgeable about their products, they listen to what the customer wants and then offer advice and show products suitable for them. I would never go anywhere else
20 décembre 2025
Réponse de Bensons For Beds - Gloucester370
Fantastic feedback! Listening, advising, and helping you find the perfect products is what we love to do. We’re thrilled you wouldn’t go anywhere else. 💜 Thank you for your positive review – Lauryn at Customer Care.
Réponse de Bensons For Beds - Gloucester370
Polite and positive service is exactly what we love to hear! Thank you for taking the time to share your experience. 💜 Thank you for your positive review – Lauryn at Customer Care
Good quality products at good prices
16 septembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you noting the good quality and prices of our products. We're so glad you're happy with your purchase!
The most important point was the
The most important point was the honesty of the gloucester shop personnel to enable us to choose the product which satisfied our needs!! Also the delivery crew were highly efficient and polite at all times which made the purchase excellent overall
27 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you highlighting the honesty of our personnel in helping you find the right product! We're also happy to know that you found our delivery crew efficient and polite. Thank you!
Thank you, Team Bensons - Jess
Was not rushed into buying anything was…
Was not rushed into buying anything was able to look around before any sales person came over to see if we needed any help nice
12 décembre 2025
Réponse de Bensons For Beds - Gloucester370
We're glad you enjoyed your experience and appreciated the relaxed atmosphere while browsing. Thank you for your positive feedback; it means a lot to us.
Team Bensons - Keaton
Good service and communication good…
Good service and communication good experience and would recommend them to anyone, the fitting team were very polite and courteous let it all clean and tidy in the bedroom then took all of the rubbish and boxes away with them
4 décembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing your positive experience! We're happy to hear that you received good service and communication. It's great the fitting team was polite, courteous, and left everything clean and tidy.
– Thank you, Jess- Team Bensons
Everything made easy
From purchasing the bed to delivery, everything went smoothly. Being able to track the delivery and the phone call from the delivery drivers beforehand was ideal.
30 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you taking the time to share your feedback! We're happy the process, from purchase to delivery, was smooth. It's great you found the delivery tracking and call helpful.
– Thank you, Jess- Team Bensons
Not a trustworthy retailer
So on Saturday the price for a mattress was 599, 3 days later exactly same mattress moved to 799 so that they could say they were discounting for Black Friday just another example of how retailers try to manipulate the consumer. You cannot trust this retailer. Just be honest with us your consumers
25 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your concerns with us. I completely understand how this situation might feel frustrating, and I appreciate the opportunity to clarify.
The price change you noticed is due to the launch of our Black Friday event, which started on Monday, 24th November and runs until Friday, 28th November.
During this period, we apply promotional discounts based on the current selling price, which can differ from previous prices outside of the event.
Black Friday is a limited-time campaign designed to offer customers exceptional deals that aren’t available throughout the year. We never intend to mislead our customers, and transparency is very important to us.
We have contacted you today also to discuss this further with you,
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.