Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Lisez les avis des autres
Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... Voir plus
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Ordered beds in May but completion on our new apartment was not till end July Bensons were very patient. 21st July Ben & his mate arrived. The beds were up in no time. Very polite guys took all their... Voir plus
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Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Gloucester370
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Royaume-Uni
- 1452308821
4,7
Excellent
376 avis
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Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience! We're glad our salesperson, Matt, was able to provide helpful advice without being pushy. It's our goal to make your shopping experience enjoyable and stress-free. We hope to see you again soon! - Team Bensons 💜
Réponse de Bensons For Beds - Gloucester370
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our staff. We pride ourselves on providing excellent customer service and it's great to know that it was appreciated. Come back and see us again soon!
we phoned the gloucester branch and…
we phoned the gloucester branch and spoke to Mat, we needed a king-size bed to be able to collect that same day, I was advised that you did have one in stock so we went to the store and spike to Mat sho showed us what was available, he was lovely and very friendly and helpful, he helped my husband put it in the car, a good bed for a great price. thankyou to Mat for all his help
9 avril 2025
Réponse de Bensons For Beds - Gloucester370
We are so happy that Mat was able to assist you in finding the perfect bed for your needs! Our team strives to provide excellent customer service and we are glad that you found a great bed at a great price. Come back and see us again soon! #CustomerSatisfaction #HappyCustomers
I was invited to take as much time as I…
I was invited to take as much time as I needed and to try the beds for comfort etc
11 avril 2025
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience with us! We're thrilled to hear that you were given the time and space to find the perfect bed for your needs. We hope to see you again soon!
They have been very patient with me as…
They have been very patient with me as I’ve had to cancel for a few months. They still kept my bed really appreciate that.
28 mars 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you appreciate our patience and understanding regarding your cancellations. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Gloucester370
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that our team was helpful and provided great support. Take care, Megan at Customer Care
Shocking sale
Sales experience was great, sold us a dream. However after sales is disgusting service, the guy in the shop input incorrect address details and the bed was delivered to the complete wrong address. Have been offered £65 for an apology refund - joke!! To then be told we have to wait a further 6 days for the bed to redelivered. Through no fault of our own, we even paid extra for the delivery drivers to assemble it and the sales man in Gloucester store said at 1:30 in the afternoon all drivers are finished for the day so would have no chance in redelivery and sooner, shocking service shocking shop and will NEVER be purchasing a bed from here again.
11 mars 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing your experience. We're sorry to hear about the incorrect address input and the resulting delivery issues. We'll address this internally to improve our service and prevent similar situations. Thank you for bringing this to our attention, Megan at Customer care
Not enough staff
Not enough staff to cover the number of customers. The chap I saw had been dealing with other customers. When he was free he was excellent and very knowledgeable.
9 mars 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We appreciate your feedback and are glad the staff member was knowledgeable. We're sorry about the wait due to staffing levels and will address this to improve customer service. Thank you, Megan at Customer Care
Efficient and helpful staff
We went to store knowing exactly what we wanted after viewing online. Staff quickly confirmed availability and arranged delivery date.
4 mars 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you choosing us and that our staff promptly confirmed availability and scheduled your delivery. Thank you for your review, Megan at Customer Care
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that the mattress was carried upstairs and fitted. Thank you for letting us know about your experience, Megan at Customer Care
We were shown options and the sale was…
We were shown options and the sale was progressed quickly. The sales person picked up on the fact that we were pressed for time.
The team turned up on time and were very quick with the delivery.
11 février 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that our salesperson was attentive to your needs and expedited the sale. We're also glad the delivery team was prompt and efficient. Thank you for your positive feedback, Megan at Customer Care
Excellent
Alan the Salesman was very polite & he was a good sales man. There is only one pitfall having to.pay for delivery. I would Have thought as the bed was over £2000 POUNDS that the delivery would be free.
8 février 2025
Réponse de Bensons For Beds - Gloucester370
We're glad you found the salesperson to be polite and helpful. We appreciate your feedback regarding the delivery fee for your new bed. We'll consider this as we review our policies, Megan at Customer Care
Sleigh bed
Gentleman was very clear and knowledgeable answered all my questions
Was very kind and professional
1 février 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that the professional was knowledgeable and answered your questions clearly. We appreciate your kind words and thank you for your feedback, Megan at Customer Care
Great choice of beds salesperson very…
Great choice of beds salesperson very helpful not giving you loads of sales jargon.would recommend this shop
24 janvier 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you found a great selection and a helpful salesperson! We appreciate your recommendation and are glad you enjoyed your shopping experience with us.
Take care,
Megan at Customer Care
Appalling.
In store (peel centre Gloucester) they were brilliant to be honest with you but over the phone (wherever that may be for customer service) they were about as useful as a concrete parachute. Bought a bed years ago wanted to get this bed covered because it was an expensive bed and bought another for my daughter The woman in the store ( Cheltenham branch)at the time decided to insure the wrong bed because why not. So because the sides have where the slat holders go have dipped down and they’ve been repaired before when I’ve contacted customer support they said it’s wear and tear. How can it be wear and tear if you had to repair it a year or 2 into me having the bed? Would never ever shop there again in any branch.
12 juin 2024
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing your experience. We're sorry to hear about the issues you have faced and will review this internally to make the necessary improvements Jake.
Thank you for your time, Megan at Customer Care
Réponse de Bensons For Beds - Gloucester370
Thank you for your 5 star review Stephen. Take care, Megan at Customer Care
Showroom staff were knowledgeable and…
Showroom staff were knowledgeable and helpful.
18 novembre 2024
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We appreciate your kind words! Our team is glad to hear that we met your needs with our helpful and knowledgeable showroom staff.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Gloucester370
Thank you for your 4 star review! We appreciate you choosing us, Megan at Customer Care
Excellent service
29 décembre 2024
Réponse de Bensons For Beds - Gloucester370
Thank you for your 5 star review Debbie.
Take care, Megan at Customer Care
Very happy with the product and the…
Very happy with the product and the service
18 décembre 2024
Avis spontané
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