Helpful sales man. A good range of beds to choose from. My only complaint would be the bed I wanted and paid for has a delivery time of 12 to 14 weeks. I am prepared to wait as this bed is my favourit... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3 Bexhill Road, St Leonards On Sea, TN38 0YX Hastings, Sussex, GB
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Lisez les avis des autres
Fay at Bensons for Beds in St Leonards was extremely helpful. She listened to what my 16yr old wanted, asked her questions and spoke with her about her choices whilst giving considerations to budget... Voir plus
L'entreprise a répondu
Came to the St Leonards store and chose a mattress & pillows. Fay was professional & helpful with helping sort things out. We were notified every step of the way, delivery on time. Even used my Blue... Voir plus
L'entreprise a répondu
I wanted to buy a new storage bed for my young teenage grandson. Wayne, a sales assistant, was very helpful and pleasant. He showed and explained different models to me and also gave me useful advice... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Hastings392
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3 Bexhill Road, St Leonards On Sea, TN38 0YX, Hastings, Sussex, Royaume-Uni
- 1424420138
4,9
Excellent
320 avis
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Helpful in the shop, professional during delivery
We went to the Bensons shop in St Leonards on 27th November, looking for a king size mattress which had different firmness on each half. Dayne was very helpful, showed us what was available, was happy for us to try out the beds for as long as we wanted, and did not pressurize us. We ordered during the sale, so got a decent price. The dual mattress was delivered yesterday within the time window previously given. Earlier in the day, we were sent a link to an app which showed where the delivery van was, and which number was being delivered (we were number 10 of 13). About 30 minutes before arrival, the driver phoned me to confirm they were about to arrive. When they arrived, they carefully unloaded the two halves of the mattress, brought them into the bedroom, unwrapped them and put them on the bed. They had taken off their shoes as they came into the house without asking, which was nice. They asked if we wanted them zipped together, but we said no as we need to rotate them regularly for the first few months. They then took the old matress away, as agreed.
17 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Hastings392
We're happy to hear that you found the assistance you received in our store helpful and informative. It's great to know that the delivery service, including the app updates and the team's care during setup, met your expectations. Thank you for sharing your experience.
Very Happy with the service kind and…
Very Happy with the service kind and very helpful try before you buy also don't push you into buying they leave you to look till your ready
17 décembre 2025
Réponse de Bensons For Beds - Hastings392
We're happy to hear that you were very pleased with our kind and helpful service! We appreciate you mentioning the pressure-free shopping experience.
Réponse de Bensons For Beds - Hastings392
We are so happy to hear that Dale was very helpful! We appreciate you taking the time to leave us this great feedback.
Réponse de Bensons For Beds - Hastings392
We’re so pleased to hear you had another great experience and that Dayne was fantastic once again! Consistency in service is what we strive for, and your feedback means so much to us. 💜
Thank you for your positive review – Lauryn at Customer Care
Zared was friendly and helpful without…
Zared was friendly and helpful without being overbearing. We were very pleased with his advice.
23 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Hastings392
We're happy to hear that the advice provided was helpful and that the service was delivered in a pleasant manner. Thank you for your positive feedback,
Megan at Customer Care
FAB mattress at a very good price !
Me and my partner went to Hastings store and was helped by Chris who was helpful and patient ! We bought a 150cm natural premium wool mattress at a very good price !
Would recommend going there.
17 novembre 2025
Réponse de Bensons For Beds - Hastings392
We're happy to hear that you and your partner had a positive experience at our store Chris. It's great to know that our team member was helpful and patient, and that you found a mattress at a good price. We appreciate your recommendation,
Megan at Customer Care
Réponse de Bensons For Beds - Hastings392
Thank you for your feedback! We’re so glad to hear your experience has been wonderful. We truly appreciate your support and look forward to serving you again,
Megan at Customer Care
We were warmly welcomed and felt we…
We were warmly welcomed and felt we learned a few things about beds without falling asleep!
Great service, much appreciated.
11 novembre 2025
Réponse de Bensons For Beds - Hastings392
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Being extra helpful
30 octobre 2025
Réponse de Bensons For Beds - Hastings392
Thank you so much for your kind words! We're really glad we could be extra helpful and make your experience a positive one. If there's anything else you need, we're always here to assist.
Best regards,
Megan
Customer Care Specialist
A staff member came and helped me as…
A staff member came and helped me as soon as I entered the store and helped with what I was looking for and answered all my questions
25 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Hastings392
We appreciate you taking the time to share your experience with us Charmaine! We are happy to hear that our team member provided helpful and informative assistance during your visit.
We hope to see you again soon,
Megan at Customer Care
Excellent service
Liam was kind considerate very helpful and explained everything to me regarding my choice of bed
18 octobre 2025
Réponse de Bensons For Beds - Hastings392
We're happy to hear that you found our team member kind and helpful! We appreciate you taking the time to share your positive experience with us. Thank you for your review – Lauryn at Customer Care 💜
Fantastic friendly service
Fantastic friendly service. Martin was professional, helpful and knowledgable. From the moment we walked in we knew we were in safe and trusted hands. Once our requirements were acknowledged Martin guided us to the various mattresses that he thought would suit. Would highly recommend this company and would shop there again
20 octobre 2025
Réponse de Bensons For Beds - Hastings392
We're happy to hear about the fantastic and friendly service you received. We appreciate your positive feedback regarding the professional and helpful support you experienced. It's great to know you felt confident in our guidance and would recommend us.
Thank you for your review Paul– Lauryn at Customer Care 💜
Very helpful
15 octobre 2025
Réponse de Bensons For Beds - Hastings392
We're happy to hear that our team member was super helpful. We appreciate your positive feedback and your time. Thank you for your positive review! – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Hastings392
We appreciate you taking the time to leave us a review! We're so happy to hear our team was patient, honest, and helpful to you.
Come back and visit us anytime!
Megan at Customer Care
The salesman
The salesman , was very patient and pleasant, but no way pushy , with a wide knowledge of his products.
One happy customer.
29 septembre 2025
Réponse de Bensons For Beds - Hastings392
Thank you for your kind words!
We’re glad to hear our salesman was patient, pleasant, and knowledgeable without being pushy. It’s great to have you as a happy customer!
Take care,
Megan at Customer Care
Helpful and informative staff time…
Helpful and informative staff time taken to understand our requirements
21 septembre 2025
Réponse de Bensons For Beds - Hastings392
We appreciate you sharing your feedback. We're so glad our staff were helpful and took the time to understand your requirements.
Thank you,
Lauryn at Customer Care.
Thumbs up!
The staff in the store were helpful and patient, and gave us advice when we couldn't decide which mattress to buy. It was very easy to change the delivery date online. Our delivery was on time, and the old mattress was quickly replaced with the new one. We're very pleased with our new mattress.
7 septembre 2025
Réponse de Bensons For Beds - Hastings392
We appreciate you taking the time to share your feedback! We're happy to hear that our team was helpful and patient while you chose a mattress. It's also great to know that changing the delivery date online was easy and that your delivery was on time.
Thank you,
Lauryn at Customer Care.
Excellent service
Excellent service. On time with courteous phone calls before delivery, as arranged. Swift unloading by polite and professional staff. Thank you.
2 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Hastings392
We appreciate you sharing your experience! We're happy to hear that you received excellent service with timely updates and a swift, professional delivery.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Hastings392
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer care
An overwhelming situation made very easy
Adam made things so easy for us.
My partner and I have always known there is a lot involved in choosing the right bed and mattress combo and it has always put us off going into a store and buying but Adam was clear, patient and willing from start to finish.
If he is there when my son needs a bigger bed in a few years, I know who we will be asking for. Thanks again Adam!
25 août 2025
Réponse de Bensons For Beds - Hastings392
We're happy to hear that your experience was so positive. It's great to know that you felt supported during the process. We appreciate your kind words and look forward to helping you again in the future! Take care, Megan at Customer Care
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