Bensons For Beds - Hull678 Avis 

Letty from the Hull store was great. We can in looking for a mattress but needed to try some out and wanted some advice. Letty was knowledgeable, professional and really friendly. Nothing was too much and we didn’t feel pressured into anything. After visiting another bed shop to compare we decided to come back and purchase one of the mattresses we’d tried out. We are yet to receive it but will be sure to review once delivered and tried out.

Great service from Letty. Thank you.

Steve in the Hull shop was really helpful explaining the different options for base, headboard and mattress. Delivery was on time and the guys were polite and helpful.

Natalie the sales advisor was brilliant listened to what we wanted told her our budget and she stayed within it we came away really happy
A big Thank-you to Natalie
Yours sincerely
Alan Langton

I have been buying my mattresses from Benson for Beds for years :) you don't get harassed or pestered by the sales staff, they know there stuff, they genuinely care

Brilliant service the two delivery men where amazing and very pleasant stew the driver had a bit of hassle from my idiot neighbour but he handled it really well and Lee the drivers assistant was very pleasant and helpful delivered on time nothing was to much trouble for both of them

Very helpful in purchasing a bed

At a time when you can order high quality mattresses online with a long sleep guarantee that have zero return fees, and zero delivery charges, Bensons are doing business in the past.
Bensons currently will not give you a refund once it has been delivered, and should you want to use their '40-night comfort guarantee' they also charge a 10% fee of the original mattress price AND a delivery fee for the replacement mattress, even though they will be picking the previous one up anyway.
We were on the phone when arranging the replacement process that the manager 'may waive the fee', so it was at his discretion, but nope - an absolutely brick wall on that one when we actually visited the store.
Just to add insult to that, the in-store customer service was appalling. One particular member of staff at the St Andrew's Quay (Hull) store, was incredibly condescending, bizarrely defensive given the guarantee is there for a reason, and absolutely unhelpful, constantly questioning why we wanted to exchange it, and telling us that the new choice of mattress was 'just as firm' (it absolutely was not).
Given that myself and my family have used Benson's numerous times in the past and spent thousands on mattresses there, and also that we have used an online brand also to much better effect (they replaced a mattress with no fuss and no charges, and best of all with no unhelpful, badly-trained staff to deal with), we will no longer use Bensons For Beds either online and certainly not in-store.

Great experience in store, hoping delivery and installation lives up to the same quality.

Steve the salesman was very informative and helpful in helping to choose our bed frame

Great service, good information. Great knowledge

I was greeted by Steve when I entered the store in a friendly and helpful way. He took the time to do the sleep assessment with me and then showed me suitable options. He did not make me feel under pressure in anyway to make a purchase and respected I needed time to go for a walk to think about options before I returned to the store later that day to try the bed/mattress again and then place my order. He answered all my questions thoroughly, was extremely patient and helpful. Thank you!

Steve was great, explained everything as we went along. We didn't feel like we were being rushed or pressured at all.

Excellent service and delivery
Speedy and friendly delivery by Simon Walker and Lewis Porter

Staff very helpful,gave lots of advice .went through forms very efficiently and offered all extras. Very pleasant .
Lots of choice and good quality beds and great prices
Daughter going to visit Bensons soon .

Very relaxed experience no pressure sales. Just advice when asked.

Helps you to chose the right bed without pressure and will give you time to check beds out. Good to deal with

Took over 8 weeks for our wardrobes to arrive only for there to be missing parts another 8 weeks later we are still waiting for them to be finished we paid cash upfront aswell and still no doors on our wardrobes they also ripped the wallpaper I'd just put up the week before sick and tired of been fobbed off with lies and excuses do not use this cowboy outfit 😡

Great mattress, fab delivery and amazing customer service

Great experience the staff were friendly helpful and very knowledgeable