Amazing service from start to finish! Showroom team at Ipswich were so friendly and helpful but not at all pushy! Updates on the making of the bed process were great! And delivery was on time and smoo... Voir plus
Établissement
Changer d'établissementUnit 6b Euro Retail Park, Ransomes Way Central Avenue, IP3 9SN Ipswich, Suffolk, GB
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Lisez les avis des autres
Had a good look round the store didn't get pestered by staff. Nothing but helpful once we decided what we wanted to purchase highly recommend.
L'entreprise a répondu
We have regularly bought items from the Ipswich store and on returning today we enjoyed another excellent visit. Both Jay and Craig were suoer helpful without any pushy salesmanship. They are extreme... Voir plus
L'entreprise a répondu
Wonderful customer service, very helpful and considerate delivery drivers. The call 30 minutes away (on the dot) as mentioned in their emails. We received ail updates all the way along. We purchased w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Ipswich110
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6b Euro Retail Park, Ransomes Way Central Avenue, IP3 9SN, Ipswich, Suffolk, Royaume-Uni
- 1473271142
4,9
Excellent
303 avis
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Réponse de Bensons For Beds - Ipswich110
We appreciate your feedback and are so happy to hear that you found our service great and helpful! Thank you for your support, Megan at Customer Care
The chap who looked after us was so…
The chap who looked after us was so patient with me and so helpful it made such a change from a bed shop we had been to the weekend before.
It's small things like this that made the sale, I wasn't going to spend as much as I did but because of the customer service I received from the salesman it wasn't as painful as I thought
8 février 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that our team member's patience and helpfulness positively impacted your experience. It's wonderful to know that the service you received made your purchase a pleasant one. Thank you for sharing your positive feedback, Megan at Customer Care
Staff were excellent and got exactly…
Staff were excellent and got exactly what we were looking for great experience from start to finish with excellent deals/ prices if ever need anything in the future I know we’re I will be going thanks
5 février 2025
Réponse de Bensons For Beds - Ipswich110
We're delighted to hear that our staff provided you with exactly what you were looking for! We appreciate you noting the great deals and prices, and we look forward to seeing you again in the future, Megan at Customer Care
2nd purchasea from Bensons…
I have purchased a bed from Bensons previously and have been very pleased. I needed a second bed in similar configuration. The salesman quickly recovered my previous order and was able to replicate.
Excellent service.
4 février 2025
Réponse de Bensons For Beds - Ipswich110
We appreciate your continued business and are happy to hear that our team member was able to assist you in replicating your previous order. Thank you for your kind words regarding our service, Megan at Customer Care
Avoid at all cost
Avoid at all cost!
Waited nearly 7 weeks for a bed and mattress costing almost £3k and ended up with nothing!
Delivery confirmation received countless times up to and including the day before delivery was due. But, at 5pm the night before,received a call to say the mattress wasn’t coming, only the bed. Mattress will be at least another 3 weeks. Was asked, Do you want the bed delivered, said no, bring it when the mattress is ready, they said, if you don’t take the bed now, it may not be available when the mattress is ready, as they will assign it to someone else!! I reluctantly took delivery. When it arrived the next day, the stitching on the headboard was visibly coming loose, the back was ripped in numerous places and it looked like there was a cigarette burn on the side of it!
Asked for a full refund, was told it would have to wait until it was collected. Pointed out that I hadn’t had the expensive bit of the delivery, ie the mattress, so why can’t you refund me the mattress!
Going to take a week to collect, in the meantime I have an unusable bed blocking my room, I’m out of pocket £3k and still need to buy another bed!
Shocking!
5 février 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're very sorry to hear about the issues with your order and the condition of the delivered bed. We know waiting so long and then receiving a damaged item is frustrating. We're looking into what happened with your mattress delivery and the bed's condition. Thank you for bringing this to our attention. Take care, Megan at Customer Care
Offer with unpacking mattress and…
Offer with unpacking mattress and putting on bed, these things are dam heavy and awkward when handling as a single female, and take more care getting mattress upstairs, as you are NOT supposed to bend the mattress
28 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We appreciate your feedback and time. We're sorry the delivery didn't meet expectations, especially with the mattress's weight and handling. We'll review how items are delivered to prevent bending. Thank you, Megan at Customer Care
He was very helpful and hopefully what…
He was very helpful and hopefully what we ordered is what we will get on the 7.3.25
3 février 2025
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that our team member was helpful! We appreciate you and hope you love your new order! Take care, Megan at Customer Care
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you found our advice helpful and pressure-free. Thank you for your positive feedback, Megan at Customer Care
Craig was very helpful and informative…
Craig was very helpful and informative answering any questions I had. Very good customer service. Not something that you get everywhere anymore. So thank you Craig.
26 janvier 2025
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you found our service helpful and informative. We appreciate you taking the time to share your positive experience with us. Take care,
Megan at Customer Care
Wonderful experience from start to…
Wonderful experience from start to finish.
A very helpful team.
In store team helped with recommending products to us. Very honest and guided us to our perfect bed.
The delivery team were fantastic. Helpful and gave us advice for when we built our bed.
The only thing I would say is perhaps you could do with more staff in store. I found myself floating at first which was good in a way as we had to time to test a few mattresses but we had been there a little while before getting asked if we needed assistance. There was only one guy helping us and another family. It’s a long process and the waiting around for a member of staff to finish with another family can be quite a wait but saying that Colin was very busy with us all and handled it very well. Perhaps just have a few more members of staff available to talk too, it’s a big store to keep searching for staff.
5 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you had a wonderful experience and that our team was helpful. We appreciate your feedback regarding staffing levels, and we'll consider this to improve our service. Thank you for sharing your thoughts, Megan at Customer Care
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that our salesman met your needs! We appreciate your kind words about their politeness and courtesy. Take care,
Megan at Customer Care
Great customer service
19 janvier 2025
Réponse de Bensons For Beds - Ipswich110
Thanks a lot for your kind words and for sharing your 5-star review. Take care, Megan at Customer Care
Great customer service
Went to Bensons and was approached by Charlotte in a very friendly manner. She went out of her way in finding the right product for us and with discount, it was a great price for a very good product. Would highly recommend the Ipswich branch.
15 janvier 2025
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you had such a positive experience at our Ipswich branch. We appreciate you mentioning how our colleague helped you find the perfect product at a great price. Thank you for recommending us, Megan at Customer Care
GREAT SERVICE
We were served by the store manager who was really friendly and very helpful .Really good experience where you can see and try before you buy.
Beats online shopping 10 out of 10 .
5 janvier 2025
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you found our store manager friendly and helpful! It's great to know you enjoyed the opportunity to see and try our products. We appreciate your feedback, Megan at Customer Care
Took time to find the right mattress…
Took time to find the right mattress for us and at a competitive price. Good range to choose from.
8 janvier 2025
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you found the perfect mattress at a great price! We're glad our range of options helped you make the right choice for your needs. Thank you, Megan at Customer Care
Good service from knowledgeable staff.
30 décembre 2024
Réponse de Bensons For Beds - Ipswich110
We appreciate your positive feedback! Our team is glad that our knowledgeable staff provided good service for you. Take care, Megan at Customer Care
Excellent range of beds & mattress etc
Excellent range of beds & mattress etc
Can't fault customer service
BUT REALLY EXPENSIVE DELIVERY CHARGE
EXCESSIVE REALLY
29 décembre 2024
Réponse de Bensons For Beds - Ipswich110
Thank you for your feedback! We’re delighted you enjoyed our range and customer service, but we’re sorry to hear the delivery charge felt excessive. Your comments are valuable and will be shared with the team to review our pricing structure. 💜 Thank you for your review – Lauryn at Customer Care.
Great product and assembled well
Great product and assembled well. Would certainly recommend to others.
17 septembre 2024
Mislead
Salesman was more interested in the sale than picking up on what we were saying had he explained that we had miss read the sale sign and the bases were not in the sale outcome might have been different.
13 novembre 2024
Avis spontané
Réponse de Bensons For Beds - Ipswich110
Thank you for your feedback. We’re sorry to hear there was confusion around the sale signage and that this impacted your experience. We appreciate your comments and have since reviewed this internally to ensure clearer communication in the future. Thank you,
Megan at Customer Care
Great service
Great service, friendly, honest and allowing us time to choose the right mattress for us.
5 décembre 2024
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