The staff member, Charlie, was very helpful and knowledgeable about the Bensons for Beds products. He answered all my questions. Great customer experience. Thank you.
Établissement
Changer d'établissement1a Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife, GB
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Lisez les avis des autres
Sarah in the Kirkcaldy store was fantastic . Very patient as I was purchasing a mattress that my husband hadn’t tested as he was working offshore.. and I made a few phone calls to him.
Gabriel was absolutely fantastic. He had lots of patience, wasn't pushy and his product knowledge was second to none. He was down to earth and friendly. He came across as actually caring about his cus... Voir plus
L'entreprise a répondu
The assistant was friendly and efficient. She took time to get everything I needed. I bought a single divan, headboard and mattress. I had already researched what I wanted but she was helpful in many... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Kirkcaldy754
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, Royaume-Uni
- 1592205360
4,9
Excellent
610 avis
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Great service
I was able to prowl around and browse on my own without being badgered by staff; I did approach one and tell them what I was looking for and they gave me some options but then let me look. Good choices, was able to make a decision quickly. Delivery is a decent wait time - only taking longer for me as I am on holiday so had to push it back. Very pleased. When I was making my purchase everything was explained in detail and options offered, everything summarised at the end too.
19 juillet 2026
Réponse de Bensons For Beds - Kirkcaldy754
We are so pleased to hear you had such a positive experience browsing our selection and that our team was able to assist you effectively without pressure. It's wonderful that you found good choices and that everything was explained in detail for your purchase.
Team Bensons
Réponse de Bensons For Beds - Kirkcaldy754
We are so pleased our team was helpful and knowledgeable about our items. We truly appreciate your kind words!
Lovely experience
We were really pleased with our experience. A lot of time was spent with us making sure we picked the right mattress for us. From start to finish we received great communication and were well looked after. It was brilliant. The staff were thoughtful and considerate, made the whole process extremely easy.
7 juillet 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased to hear about your brilliant experience with us! It's wonderful that our team spent time ensuring you found the right mattress and provided great communication throughout the process. We're glad the whole experience was made extremely easy for you.
good staff- nice sales skills
good staff- nice sales skills. Sarah and Gabriel were excellent
3 juillet 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased you found our team to have good sales skills. Thank you for your kind words!
Team Bensons
Helpful assistant
Helpful assistant. Prompt and courteous delivery of product, as planned.
1 juillet 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased you found our assistant helpful and that your product was delivered promptly and courteously. Thank you for your kind feedback!
Very helpful and listened to us
Very helpful and listened to us. Once we found a bed that suited the manager went out his way to get the best price and to ensure we were completely happy. Look forward to the bed being delivered. Happy and good value for money.
30 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased our team was helpful and listened to your needs. It's wonderful that our manager went out of their way to ensure you received the best price and were completely happy. We hope you enjoy your new bed!
Team Bensons
We had a really good exprience in…
We had a really good exprience in Kirkcaldy Fife shop. Gabriel was lovely and very informative. We love our new bedframe and mattress.
2 juillet 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased you had a really good experience in our Kirkcaldy Fife shop and that our team member was lovely and informative. We hope you love your new bedframe and mattress!
Team Bensons
Great service
Salesman very helpful in assisting us to decide on purchase. Delivery was exactly to agreed schedule and very efficient
28 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased our salesperson was helpful in assisting with your purchase, and that your delivery was exactly to the agreed schedule and very efficient. Thank you for your kind feedback!
Team Bensons
Delivery was as arranged with no issues…
Delivery was as arranged with no issues and a call 45 mins before arriving. Unfortunately they left dirty marks on the handrail going upstairs and dirty marks on the new mattress.
28 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
Hello Gordon,
Thank you for your feedback. I'm pleased to hear that the delivery went as arranged and that the pre-arrival call was made as expected.
I can confirm that the issue regarding the marks on the handrail and mattress has now been resolved. We appreciate you bringing this to our attention and apologise for any inconvenience caused.
Thank you for your understanding, and please don't hesitate to get in touch if we can assist with anything further.
Best Wishes,
Megan | Customer Care Specialist
Great deal and great service
22 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We appreciate your feedback!
Team Bensons
Charlie was the gentleman who assisted…
Charlie was the gentleman who assisted my wife and me, and he was absolutely fantastic from start to finish. Unlike experiences we’ve had in other stores, he wasn’t pushy at all and never tried to force us into making a decision.
Instead, he took the time to ask about our requirements, listened carefully, and guided us towards the option that best suited our needs. He was extremely helpful, knowledgeable, and genuinely cared about making sure we had a great experience in store.
The store itself also had a fantastic selection of beds and mattresses to choose from, and the layout was spacious, well organised, and not cramped at all, which made browsing and comparing options really comfortable and enjoyable.
We’re extremely grateful for all of Charlie’s help and support throughout the process. A big thank you to Charlie at Bensons for Beds in Kirkcaldy Retail Park — excellent customer service and a real credit to the team.
23 juin 2026
Avis spontané
Réponse de Bensons For Beds - Kirkcaldy754
Thank you for sharing such a wonderful review! We are so pleased to hear that our team member provided such outstanding service. It's fantastic that their welcoming approach, knowledge, and dedication to helping you find the right choice made your experience enjoyable and stress-free. We truly value their commitment to excellent customer service.
Team Bensons
Detailed knowledge and advice
Detailed knowledge and advice
Delivered on time and in good condition
20 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased our team provided detailed advice and your delivery was on time. Thank you!
Team Bensons
Excellent beds and service at…
Excellent beds and great service at bensons for beds in Kirkcaldy.
18 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We are so pleased you found our beds excellent and our service great!
Team Bensons
Excellent service
The staff (Gabriel and Sarah) were excellent. They were very polite, friendly and informative.
19 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased our team members were polite, friendly, and informative. Thank you for your kind words.
Team Bensons
Staff were very helpful and…
Staff were very helpful and knowledgeable about product. I was kept in the loop throughout and delivery went smoothly and on time.
14 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased our team was helpful and knowledgeable. We appreciate you sharing your positive experience with us!
Team Bensons
Friendly helpful staff..delivered on…
Friendly helpful staff..delivered on time drivers very helpful..excellent service from start to finish would highly recommend this company
12 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased you received excellent service from our friendly, helpful staff and drivers. We appreciate your recommendation!
Team Bensons
Excellent customer service
Excellent customer service, not pushy and answered all our questions. Sonja was very helpful and knowledgeable. Offered our required delivery and recycling of old bed.
12 juin 2026
Avis spontané
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased our team provided excellent, non-pushy service and answered all your questions. We appreciate your kind feedback!
Team Bensons
Excellent customer service
As soon as we walked into the store we felt welcomed and not pressured at all. Assistant listened to what we were looking for and we tried several different beds until we finally decided which one we wanted. We went through finance options and what was affordable for us. Explained everything to us in detail. Overall loved our experience and never once felt pressurised in buying. Had been at dreams a few days prior and the experience we experienced there was incomparable to Bensons. We felt listened to at Bensons where Dreams we felt they were just wanting a sale.
7 juin 2026
Avis spontané
Réponse de Bensons For Beds - Kirkcaldy754
We are so pleased to hear about your excellent experience in our store! It's wonderful that our team provided attentive, unpressured assistance, helping you find the perfect bed. Thank you for your kind words.
Team Bensons
Shop staff and Delivery staff
In store staff where very helpful.
Delivery staff moved other mattress and Unpacked new one. Took it to where i needed it.
They were on time and took all packing rubbish away great experience.
8 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased to hear about your great experience, from our helpful in-store staff to the efficient delivery team. Thank you for your positive feedback!
Team Bensons
Staff in shop very helpful
Staff in shop very helpful. Was kept up to date with delivery and delivery men were polite and friendly.
8 juin 2026
Réponse de Bensons For Beds - Kirkcaldy754
We're so pleased our team was helpful and kept you informed. Thank you for your kind feedback!
Team Bensons
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