Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE Morecambe, Lancashire, GB
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Lisez les avis des autres
Tara explained fully all options to us & left my wife & I to look around the store. Because my wife was slow to make her mind up, it took us ages & when we eventually made our choice Tara patiently... Voir plus
L'entreprise a répondu
Sales manager Mo helped massively with choosing the right mattress as were unsure what we actually needed/wanted. He wasn't pushy at all, gave us plenty of time to think about it and kept us inform... Voir plus
L'entreprise a répondu
The salesperson was very helpful and friendly, however, there was only one person in the whole store. There were a lot of beds available which meant that there was too much to choose from easily. I ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Lancaster122
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE, Morecambe, Lancashire, Royaume-Uni
- 1524389334
4,9
Excellent
310 avis
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Bed delivered wet
Bed delivered wet. Will take a month for replacement. Local staff helpful though and team manager sorted replacement. No offer of good will gesture even though one was talked about by them .
Order C1227962
20 février 2026
Avis spontané
Réponse de Bensons For Beds - Lancaster122
We’re really sorry to hear your bed was delivered wet — that shouldn’t happen, and we understand how disappointing it is to now face a month‑long wait for a replacement. We have requested further order details. As soon as you provide those details, we will contact you to support you further.
Thank you,
Megan at Bensons for Beds
Réponse de Bensons For Beds - Lancaster122
We appreciate your kind words and are so happy you found our service helpful and not too overwhelming. Thanks for your review!
Stewart - Bensons Team
Medium Mattress
Mo was extremely helpful, knowledgeable and very professional, helped me pick a mattress that is very comfortable and at an amazing price. Was kept updated on day and time to be delivered. Patrick delivered the mattress on time and even put it on the bed. Would definitely recommend and 5*customer service
7 février 2026
Réponse de Bensons For Beds - Lancaster122
We're so glad that you found our staff member helpful and knowledgeable in choosing a comfortable mattress at a great price. We appreciate your positive feedback regarding the delivery and setup. Thank you for your recommendation,
Megan at Customer Care
Réponse de Bensons For Beds - Lancaster122
We appreciate you sharing your experience! We're so glad our team could help you find the perfect bed from our great selection.
Excellent service
Excellent service. I thought the delivery guys were going to put the bed together. I thought wrong!! They were polite and professional. They explained in detail what I had to do. Steven and Jamie.
30 janvier 2026
Réponse de Bensons For Beds - Lancaster122
Thank you for your review Caroline! We’re so glad to hear Steven and Jamie provided polite and professional service. While assembly wasn’t included this time, it’s great that they took the time to clearly explain everything you needed to know. We really appreciate you sharing your experience,
- Megan at Customer Care💜
Great experience from start to finish
Great experience from start to finish. There was no pressure or sales hassle, and Mo was excellent—knowledgeable and easy to deal with. I found the right mattress and left very happy.
25 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Lancaster122
We're so glad you had a great experience and appreciate the hassle-free service. It's great to hear that you found the right mattress and left feeling happy with your purchase.
We’d love to serve you again in the future.
Megan at Customer Care
No pressure to buy
Syd was a friendly sales person no pressure to purchase gave helpful information and advice .we did purchase in our own time .
22 janvier 2026
Réponse de Bensons For Beds - Lancaster122
We appreciate you sharing your experience! We're happy to hear that our sales team was friendly, providing helpful information without pressuring you, and that you purchased at your own pace.
Hi from going into the store to having…
Hi from going into the store to having our new bed delivered it’s been great.and we are very happy with our new king size bed.
22 janvier 2026
Réponse de Bensons For Beds - Lancaster122
We're so happy to hear that your experience, from visiting our store to the delivery of your new king size bed, was great! Thank you for sharing your positive feedback.
Shop assistant so expert and helpful
Vast showroom, so much choice, and the assistant who took me round was exceptional - sussed out swiftly what might suit, lots of information and possibilities to let me try, let me take my time,stepped back at right point to leave me choose, helped with the order and discounts to come. Mattress now installed with no fuss and is SO comfortable. Thank you
18 décembre 2025
Réponse de Bensons For Beds - Lancaster122
We're happy to hear that you found our showroom vast and our assistant exceptional in helping you find the perfect mattress. We appreciate your positive feedback regarding the smooth installation and comfort. Thank you!
We haven't receive the products yet.
We haven't receive the products yet,but we hope that the bed and the wardrobe wont be a big hassle to put together. Quite pricey to be assambled by someone from company.
Service was good,answered to our questions. I will get back after the order will be delivered.
8 janvier 2026
Réponse de Bensons For Beds - Lancaster122
We appreciate your feedback and are glad our service met your needs. We hope the bed and wardrobe assembly goes smoothly for you. We look forward to hearing from you after delivery! Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service
Great customer service. Mo was very knowledgeable and patient whilst I was considering different options for my guest room mattress. Very much recommended and I will return when looking to replace our bed.
8 janvier 2026
Réponse de Bensons For Beds - Lancaster122
We're happy to hear that you received great customer service! We appreciate you mentioning how helpful our team member was while you considered options. Thank you for your positive review – Lauryn at Customer Care 💜
Customer Service from the manager…
Customer Service from the manager Muhammad Adia was very good, friendly and went above and beyond to help us find the right products for our new home.
8 janvier 2026
Réponse de Bensons For Beds - Lancaster122
We’re so glad Muhammad went above and beyond to help you find the perfect products for your new home – that’s amazing service! Thank you for your positive review – Lauryn at Customer Care 💜
Plenty of choice ,the young man …
Plenty of choice ,the young man Dealing with our purchase was superb.
3 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Lancaster122
Thank you for your feedback David! We’re delighted you found plenty of choice and that our colleague provided superb service. We’ll make sure your kind words are passed on! 😊
- Megan at Customer Care!
Very friendly and polite very…
Very friendly and polite very informative staff will definitely purchase from here again and would highly recommend to family and friends
31 décembre 2025
Réponse de Bensons For Beds - Lancaster122
We appreciate your recommendation and are so glad you found our staff helpful! We look forward to assisting you, your family, and your friends in the future. Thank you for your positive review – Lauryn at Customer Care 💜
Elliott and Simon were very efficient
Elliott and Simon were very efficient, courtesy call prior to the visit, within no time they arrived.
They assembled the bed and it was built in no time , cleaned up after themselves and removed all packaging too
One happy customer , thank you ☺️
30 novembre 2025
Réponse de Bensons For Beds - Lancaster122
We're happy to hear that the assembly was completed quickly and efficiently, and that the team took care of everything. Thank you for your positive feedback; we appreciate it!
– Thank you, Jess- Team Bensons
Excellent customer service from start…
Excellent customer service from start to finish. The manager, Mo, who assisted us had very impressive product knowledge, nothing was too much trouble and on our second visit we purchased the bed that ticked all our boxes. Mo is a credit to Bensons and it was due to his professionalism and courtesy that we decided to buy from Bensons.
4 décembre 2025
Réponse de Bensons For Beds - Lancaster122
We're happy to hear that you received excellent customer service and found our product knowledge impressive. It's great to know that our team's professionalism and courtesy led to your purchase.
– Thank you, Jess- Team Bensons
Dealt with a helpful assistant on my…
Dealt with a helpful assistant on my visit to Bensons Beds.
24 novembre 2025
Réponse de Bensons For Beds - Lancaster122
Thank you for sharing your experience David! We're thrilled to hear our team made your visit to Bensons Beds helpful and enjoyable. Your feedback means a lot to us and keeps us motivated to deliver great service every time. 💜
Thank you for your positive review – Lauryn at Customer Care
Réponse de Bensons For Beds - Lancaster122
Thank you for sharing your feedback! We’re so pleased to hear that our team member was both knowledgeable and helpful – that’s exactly what we aim for every time. 💜
Thank you for your positive review – Lauryn at Customer Care
Brilliant staff!
Deb and moe made it a very easy to choose what was right for me. Didn’t feel pressured at all to get a particular item. They ensured I was completely happy with everything purchase each step of the way
1 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Lancaster122
Thank you for sharing your feedback. We’re delighted to hear that Deb and Moe made the process smooth and ensured you felt comfortable with your choices. It’s great to know they took the time to make sure you were completely happy at every step.
Thank you for your positive review – Lauryn at Customer Care 💜
Mo was extremely helpful in assisting…
Mo was extremely helpful in assisting us with our choice of bed
1 novembre 2025
Réponse de Bensons For Beds - Lancaster122
We're happy to hear that our team was helpful in assisting you with your bed selection. Thank you for sharing your positive experience with us,
Megan at Customer Care
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