Staff were pleasant and helpfull. They knew their products and ensured I got the mattress that was suitable for my needs.Amr in particular made sure that I got exactly what I was looking for.His knowl... Voir plus
Établissement
Changer d'établissementUnit 2 Crown Point Rp, Junction Street, LS10 1ET Leeds, Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We went to the Crown Point store in Leeds and were advised by Jane. We had bought a bed from Bensons before so we had a good idea of what we wanted. We were shown all the options and the benefits of e... Voir plus
Jill was very helpful and provided invaluable advice on the correct mattress type for us. Speedy delivery a few days after we placed our order, Steve and Nick did a great job of delivering to our new... Voir plus
Craig was friendly and approachable. He made the experience of finding a mattress feel easy. We used sleep match at another branch and we were able to find a perfect mattress for both of us. Craig hel... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Leeds Crown Point492
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, Royaume-Uni
- 1132427355
4,8
Excellent
470 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bensons For Beds - Leeds Crown Point492
We’re delighted to hear you received friendly, professional, and informative service during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent help and friendly advice
Excellent help and friendly advice. Clear explanation of the process. Only issue will be the delay in delivery.
8 janvier 2026
Réponse de Bensons For Beds - Leeds Crown Point492
Thank you for your feedback! We’re delighted to hear that you received excellent help and friendly advice, and that the process was clearly explained by our team.
We’re sorry to learn about the delay in delivery – we understand how important timely delivery is and appreciate your patience. Please rest assured we’re working hard to get your order to you as quickly as possible.
Best Wishes,
Megan
Social Media Team
Bensons for Beds
Réponse de Bensons For Beds - Leeds Crown Point492
We really appreciate your feedback Mr and Mrs Barough! Sonia will be thrilled to know she delivered the helpful service you expected. Hope to see you again in the future!
Megan at Customer Care🙌
Friendly approachable staff who were…
Friendly approachable staff who were happy to help once we had looked round ourselves.
8 janvier 2026
Réponse de Bensons For Beds - Leeds Crown Point492
We're happy to hear that our friendly and approachable staff were ready to assist you after you had a chance to explore on your own. Thank you for your positive review – Lauryn at Customer Care 💜
The gentleman was patient and…
The gentleman was patient and experienced explaining things to us
2 janvier 2026
Réponse de Bensons For Beds - Leeds Crown Point492
Thank you for your feedback Trish! We’re delighted to hear our colleague was patient and knowledgeable in explaining everything to you. We’ll make sure your kind words are passed along!
- Megan at Customer Care!
Great help given when choosing my bed
Great help given when choosing my bed. Really pleased and very knowledgeable.
1 janvier 2026
Réponse de Bensons For Beds - Leeds Crown Point492
Thank you Paul! We’re so pleased you had a great experience choosing your bed. Our team loves sharing their knowledge to help you find the perfect fit!
We’d love to serve you again in the future.
Megan at Customer Care
I was looked after by Jane today
I was looked after by Jane today, and she was absolutely brilliant, very warm and helpful, explained everything in details. Your customer serve was wonderful. Thank you very much.
30 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your experience. We're happy to hear that our team member was warm, helpful, and explained everything in detail. Thank you for your positive review – Lauryn at Customer Care 💜
Trust🤔
Would I trust the store at Leeds Crown Point🤔 not when they advise they don't sell a bed of choice by Silentnight.
Instead they advised that the company was going bankrupt and it wouldn't be worth buying one.
A bit unfair on Silentnight who's current accounts for Silent Night beds (HIG Europe) show millions of pounds profit, whilst also being a significant employer in Pendle.
I think they wouldn't want to sell their beds to a company like this🫣
As a customer you rely on these people to guide you correctly for wish and provide better information and service as a customer buying a bed
I will consider other stores before this in the future.
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Leeds Crown Point492
We appreciate you bringing this to our attention. We're sorry to hear about the misinformation you received regarding Silentnight beds. Providing accurate information and quality service is important to us. We'll investigate this to ensure our staff offers reliable guidance in the future.
Thank you - Lauryn at Customer Care.
Positive Experience. Would highly recommend
A small improvement to my experience with Benson's for Beds would be earlier updates . I had to contact the shop in Leeds to find out when the delivery would be as I had not heard anything and was worried in not hearing anything. it was only afterward that the updates appeared. Apart from the above comment in improvements to my experience with Benson's for Beds, the experience was positive, from start to finish. From advise received from Sonia, in Leeds in choosing the appropriate mattress to the delivery team Andy P and Andy Mac were very,very helpful. All were lovely people. Andy P and Andy Mac treated my home with respect which was great. Taking their shoes off when entering my home, then to place the mattress into the room of my choice. They placed it safely in the room which was a great help indeed as I have disability and mobility difficulties. Thank you both, Sonia, Andy P and Andy Mac, you are a credit to Benson's for Beds. Thank you. :)
11 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Leeds Crown Point492
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Sonia in Leeds and our delivery team, Andy P and Andy Mac, provided such excellent service and treated your home with care. Your kind words mean a lot, and we’ll make sure they receive your praise.
We appreciate your feedback about earlier updates and will work on improving communication to make the process even smoother. Thank you again for choosing Bensons for Beds—we’re so pleased we could help make your experience positive from start to finish,
Megan at Customer Care
Very helpful and professional staff
Very helpful and professional staff.
Very knowledgeable about different mattresses. Overall a very enjoyable experience
12 décembre 2025
Réponse de Bensons For Beds - Leeds Crown Point492
We appreciate your kind words! We're happy to hear that our staff was helpful, professional, and knowledgeable. We're also glad you enjoyed your experience.
Thank you, Team Bensons - Jess
Upon entering Bensons store
Upon entering Bensons store, we were greeted with a warm smile. The sales assistants name was Jane, and she was brilliant. Jane asked us if she could help, she listened to what we were wanting. Jane was very thorough in showing to us
what options were available, and was very knowledgeable and thorough. We felt totally at ease. Jane made the experience a little less daunting. So many thanks Jane.
2 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Leeds Crown Point492
We're happy to hear that you were greeted warmly upon entering our store! It's great to know that our sales assistant listened to your needs, was knowledgeable, and made you feel at ease. Thank you for your kind words.
– Thank you, Jess- Team Bensons
Réponse de Bensons For Beds - Leeds Crown Point492
We appreciate you mentioning our friendly staff and warm welcome! We are so glad that you found our team very helpful.
– Thank you, Jess- Team Bensons
Excellent Customer Care
The Salesman Amir was helpful and knowledgeable. He made the ordering process smooth and hessle free.
1 décembre 2025
Réponse de Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your positive experience! We're happy to hear that you found our team member helpful and knowledgeable, making the process smooth for you.
– Thank you, Jess- Team Bensons
Excellent service
4 septembre 2025
Réponse de Bensons For Beds - Leeds Crown Point492
Thank you for your review, we appreciate you taking the time to complete this.
– Thank you, Jess- Team Bensons
From walking into the store
From walking into the store, to walking out, we were treated with brilliant customer service.
They listen, they advise, and we left feeling satisfied.
21 novembre 2025
Réponse de Bensons For Beds - Leeds Crown Point492
We're delighted to hear about the brilliant customer service you received! It's wonderful knowing our team listened and advised you well, leaving you satisfied.
The whole experience was right
The whole experience was right.
Good advice without being pushy.
Help to direct us to the mattresses that we were looking for.
Friendly atmosphere.
28 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Leeds Crown Point492
We're happy to hear that you found our advice helpful and our atmosphere friendly. We appreciate you taking the time to share your positive experience with us.
Jane was fantastic
Jane was fantastic, showed us around the store and helped us select the right mattress using the profiler, we didn’t buy on the day but Jane kept in touch and let us know about the Black Friday offer so we decided to go ahead with our purchase.
28 novembre 2025
Réponse de Bensons For Beds - Leeds Crown Point492
We're happy to hear that you had a fantastic experience! We appreciate that our team member assisted you in finding the perfect mattress and kept you informed about our offers. Thank you for your positive feedback and for choosing us.
Sonya was so friendly and helpful
Sonya was so friendly and helpful! I explained what I needed and she was able to advise on the best products and provide the best deal. When my bed base didn’t fit up the stairs (which was really disappointing and stressful) she was on hand to support with arranging an alternative without any hassle. Thoroughly recommend!
30 octobre 2025
Réponse de Bensons For Beds - Leeds Crown Point492
We're happy to hear that our team member was so helpful! We appreciate you sharing your experience and are glad we could assist when your bed base didn’t fit. Thank you for your recommendation!
They were patience
They were patience, friendly, asked the right questions and offered their advice when they could see that I needed more guidance.
25 novembre 2025
Réponse de Bensons For Beds - Leeds Crown Point492
We're happy to hear that our team was patient and helpful. It's great to know our guidance was beneficial. Thank you for your positive feedback and recognition.
Excellent service
24 novembre 2025
Réponse de Bensons For Beds - Leeds Crown Point492
Thank you for your kind words! We’re thrilled to know you had an excellent experience with us – your feedback truly makes our day. 💜
Thank you for your positive review – Lauryn at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.