It was a lovely experience shopping at Bensons for Beds in Loughborough. Martin was super helpful and we didn’t feel pushed into purchasing a mattress. Gave us lots of options and we felt we made the... Voir plus
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Établissement
Changer d'établissementUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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Lisez les avis des autres
Martin was excellent but too good a salesman as we bought a more expensive mattress. He did not pressure just looked after us
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We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... Voir plus
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From start to finish, the service was excellent. The store staff were attentive, knowledgeable, and happy to answer all of our questions. The ordering and payment process was handled professionally an... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Loughborough262
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, Royaume-Uni
- 1509264450
4,8
Excellent
342 avis
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Réponse de Bensons For Beds - Loughborough262
Thank you for your feedback Michael! We’re delighted to hear you received excellent service. We truly appreciate your support and look forward to assisting you again in the future,
Megan at Customer Care
first time we’ve used benson’s for beds
This is the first time we’ve used Benson’s for beds and I must say it was a very good experience. Mick was very knowledgeable and guided us through a lot of different beds until ultimately we had a choice of two with no influence from himself. We made our decision I was very pleased with the service and would highly recommend them.
29 novembre 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear about the very good experience you had. We appreciate your positive feedback regarding the support you received during your bed purchase. It's great to know you felt at ease with your choice with us and would recommend us.
The staff were very friendly and…
The staff were very friendly and knowledgeable I would recommend them without hesitation.
25 novembre 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that our team's knowledge and friendliness stood out! Thank you for recommending us; we appreciate your positive feedback.
Overall great experience
Overall great experience. I visited the Loughborough branch, they had a good selection and were very helpfull and not at all pushy.
The mattress I selected was made to order and delivered within two weeks. The delivery guys were nice, friendly and put the mattress exactly where I wanted it.
17 novembre 2025
Réponse de Bensons For Beds - Loughborough262
We’re so pleased to hear your visit to our Loughborough branch was such a positive experience! A helpful team, a great selection, and a speedy made-to-order delivery – that’s exactly what we aim for. We’ll pass your kind words on to the delivery team too!
Thank you for your positive review Nick – Lauryn at Customer Care 💜
Great staff
2 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Loughborough262
Thanks so much for the lovely review! We’re thrilled to hear your delivery was quick and easy—just the way we like it! From our team here to your doorstep, we’re always working to make things smooth and speedy. Hope your order brought a smile to your day,
Megan at Customer Care
assistant was very helpful knew exactly…
assistant was very helpful knew exactly what we wanted.
23 octobre 2025
Réponse de Bensons For Beds - Loughborough262
We're glad our assistant provided such helpful and knowledgeable service. Thank you for your positive feedback; we appreciate it!
Wishing you all the best until next time,
Megan at Customer Care
Andrew's bed
The bed was excellent
there was a problem was the delivery,
It was later than expected and only had a driver
thus the customer is obliged to help get the bed upstairs
12 octobre 2025
Réponse de Bensons For Beds - Loughborough262
Thanks for the great feedback! We're so glad you love the bed — comfort is key! 😊 Sorry about the delivery hiccup; we know it’s not ideal having to help with heavy lifting. We’re working on improving that part of the service. Enjoy your new bed and all the cosy nights ahead! Megan at Customer Care💤
Helpful staff
Leanette made the process easy with great knowledge about the full range of beds on offer. Thank you.
1 octobre 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that the process was easy and informative. We appreciate you acknowledging the assistance you received in finding the right bed for you.
We appreciate your positive feedback,
Megan at Customer Care
Wasn't impressed with the dirty hand print left on wall
The showroom staff couldn't be more helpful but the delivery guys let them down. I was rung up at 6.30am which I think is a bit early. The delivery was 7am. However, this is not the delivery guys fault. What I didn't like was the big dirty hand print left in my white, newly decorated wall. I tried to wash it off but I can still just see it. Maybe it will disappear in time but I wasn't impressed with that.
25 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Loughborough262
Thank you for your feedback.
We're glad you found our showroom staff helpful, but we're sorry to hear about the early delivery call and the mark left on your wall. That’s not the standard we aim for, and we’ll address this with our delivery team. We appreciate you bringing it to our attention.
We hope we have resolved this for you. If you need support, please follow the link and provide us with your order details: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Excellent experience
Excellent experience. Genuine and helpful sales team assisting customers in their individual comfort requirements and budget.
Really appreciate the no big sales pressure here.
27 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Loughborough262
Thanks a lot for the lovely feedback! Our team prides itself on making every customer feel comfortable and supported, no sales pressure included. We appreciate you choosing us!
Take care,
Megan at Customer Care💜
Very friendly and helpful staff
Very friendly and helpful staff. Understood what we were looking for and provided support and help in finding the right bed for us.
17 septembre 2025
Réponse de Bensons For Beds - Loughborough262
Thank you so much for your kind words! Our team takes pride in providing excellent customer service and we are happy to hear that we could assist you in finding the perfect bed for your needs. We appreciate your business!
Lovely sales staff
Lovely sales staff.
Knew exactly the mattress I wanted.
Efficiently put together all my paperwork
I always use Bensons.
Great teamwork
13 septembre 2025
Réponse de Bensons For Beds - Loughborough262
Thank you so much for your feedback! We are thrilled to hear that our sales staff provided exceptional service and that you are a returning customer. Our team always strives to provide a seamless and efficient shopping experience. We truly appreciate your support and look forward to serving you in the future. #TeamworkMakesTheDreamWork #BensonsBeds
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that our salesman was helpful and the delivery was quick. Thank you for your positive feedback!
Take care,
Megan at Customer Care
Felt comfortable has I walked through…
Felt comfortable has I walked through the door, this is important being a woman on her own.
Explained everything that I wanted to know, no pressure was given. Thank you.
3 septembre 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you felt comfortable and that we provided a no-pressure experience. We appreciate your feedback and thank you for sharing your positive experience with us, Megan at Customer Care
Great Store
Loughborough store had exactly what I was looking for and the sales guy was most helpful without being over pushy
27 août 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you found what you were looking for at the Loughborough store. We appreciate your positive feedback, Megan at Customer Care
Bed Guard was added to our invoice…
Bed Guard was added to our invoice without me seeing it or the product being discussed with us. I noticed that evening and canceled next day. I had to visit the store and sit through various rigmarole for about an hour to actually get a refund back on my card. Bed not delivered yet so can’t comment on that.
29 août 2025
Réponse de Bensons For Beds - Loughborough262
We appreciate you bringing this to our attention. We're sorry the bed guard was added without your knowledge and that getting a refund took so long. We'll review our procedures to prevent this from happening again. We value your feedback.
Brilliant service from Martin and the…
Brilliant service from Martin and the team..
Bought another bed and mattresses recently
26 août 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you had a brilliant experience with us! Thank you for purchasing another bed and mattresses; we appreciate your continued support. Take care, Megan at Customer Care
Remote controlled Ottoman.
I was introduced to a remote controlled Ottoman Bed, fantastic as the storage space is great. Much better than a Bed with 4 drawers.
I would never have even considered buying one before.
7 mars 2025
Réponse de Bensons For Beds - Loughborough262
Wow, we're thrilled to hear that our remote controlled Ottoman Bed caught your attention! We're so glad you love the storage space and find it better than a traditional bed with drawers. Thank you for considering our product and for the great review! 😊
Mick the Store Manager was great
Mick the Store Manager was great. Took his time with us patiently and gave us all options to our liking before we could decide. He was courteous enough to give us private space to decide. Ordering process was smooth too
Had great discounts in store as well as additional offered by Mick
Looking forward to our Bed in couple of weeks!
19 août 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you had a great experience in our store. We appreciate your positive feedback regarding the assistance you received and the smooth ordering process. We are glad that you found great discounts. We look forward to you receiving your bed, Megan at Customer Care
Knowledgeable assistants
Knowledgeable assistants, good quality and prices to suit every pocket
14 août 2025
Réponse de Bensons For Beds - Loughborough262
We appreciate your feedback Mr Chambers! It's great to know our assistants' knowledge and our range of prices and quality met your expectations. Take care, Megan at Customer Care
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