David gave us Brilliant service in store explain prices, products payment and delivery . Delivery gentlemen’s were on time , contacted me with an estimated time and were spot on . Helped to put mattr... Voir plus
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Établissement
Changer d'établissementUnit 2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR Peterborough, Peterborough, GB
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Lisez les avis des autres
Knew pretty much what I wanted from Benson's informative website. Visited store to confirm choice. Very pleasant & helpful staff member Sarah discussed options but also knew when to let me "do my own... Voir plus
Good service from a member of staff who really knew his mattresses! I'm afraid once I'd tried the one we opted for, nothing else measured up. Jim did call me back to let me know there was an addition... Voir plus
The man that help us was great explained everything to my 82 year old mum(the bed was for her)even when mum ask the same question again he explained it.after leaving shop mum said she didn't feel pres... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Peterborough130
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR, Peterborough, Peterborough, Royaume-Uni
- 1733579606
4,8
Excellent
177 avis
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Bensons efficeinty
Bensons bed staff are brilliant and James was extremely helpful and efficient . Prices of beds very good and we ordered bed and mattress .
8 août 2023
Réponse de Bensons For Beds - Peterborough130
Hello Mr and Mrs Cunningham
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that James can be given the credit he deserves. - Team Bensons
Totally professional service.
Upon entering the Peterborough store we were greeted by James in a friendly professional manner. He then asked us what we were looking for. He then directed us towards the 'test' bed. After ascertaining the firmness level we required, James then asked if we were side or back sleepers. He then presented us with pillows for side sleepers. Who knew there were specific pillows for how you sleep. He then directed us towards 4 mattresses that met our criteria. He informed us of the price of each mattress. He then excusd himself to allow us to try each mattress and deliberate on our own. Very professional service.We quickly decided upon our prefered mattress. James returned to see how we were getting on. We pointed out our chosen mattress. We excused ourselves to deliberate and decide on the purchase. When we returned to the store we were again greeted by James. We informed him that we wished to proceed with the purchase. The entire process from our initial entry into the store to completing our purchase was friendly and highly professional.
5 août 2023
Réponse de Bensons For Beds - Peterborough130
Hello Rochelle
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that James can be aware of a great job he is doing. - Team Bensons
Not being told to measure the stair at the time of sale
I was not told that I would be needing to measure my stairs to check if the ordered bedframe will fit within 7 days and if it doesn't I would be charged 20% of my order to either cancel the order or reorder one that fits my staircase. This is absolutely bullocks. When I speak to customer care they said that everything has been communicated via email and they can't take any responsibility and I would need to read all the details in the email. I got several emails I thought it was promotions or I would not need to worry. All I wish was the sale guy in the store made us aware of such kind of problem that might arise due to this. We would have been more on it. It was more about selling than serving the customer and sharing all information relating to this order and the most important one which was missed out while placing the order. If this would be been told we would be more careful about the measurements and the choice of our bed.
13 juillet 2023
Réponse de Bensons For Beds - Peterborough130
Thankyou so much for your review and we are sorry that our Terms and Conditions were not made clear at the point of purchase. We will feed this back and ensure that we are looking into improving our services going forward.
As discussed on the phone, we will re-attempt the delivery for you, and the ottoman splits into two parts which should provide some ease in delivering to the room of your choice - Team Bensons
Réponse de Bensons For Beds - Peterborough130
Hello Bharat,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Very professional salesperson who made…
Very professional salesperson who made my choice easy. So easy I didn’t shop around .
30 juillet 2023
Réponse de Bensons For Beds - Peterborough130
Hello David,
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
EXCELLENT SERVICE AND SARAH WAS AMAZING…
EXCELLENT SERVICE AND SARAH WAS AMAZING THEY MET ALL OUR NEEDS
21 juillet 2023
Réponse de Bensons For Beds - Peterborough130
Hello June.
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Excellent service from James at…
Excellent service from James at Peterborough branch who demonstrated first class knowledge of the various mattresses for sale
20 juillet 2023
Réponse de Bensons For Beds - Peterborough130
Hi Mr Styles, Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that James can be given the credit he deserves. - Team Bensons
Well informed and wasn’t rushed into…
Well informed and wasn’t rushed into anything just gave us the information to decide what we wanted and was there to help answer any questions we had
24 juin 2023
Réponse de Bensons For Beds - Peterborough130
We really appreciate the time taken to leave us this review Shirley. -Team Bensons
Réponse de Bensons For Beds - Peterborough130
We really appreciate the time taken to leave us a review. -Team Bensons
Really smooth and simple process
Really smooth and simple process, fully explained with all questions helpfully answered.
Will definitely use again
25 mai 2023
Réponse de Bensons For Beds - Peterborough130
Hi Tom, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Peterborough store.
Team Bensons
The man that help us was great…
The man that help us was great explained everything to my 82 year old mum(the bed was for her)even when mum ask the same question again he explained it.after leaving shop mum said she didn't feel pressured into buying a expensive bed every happy customers I knew bringing her to your shop was rigth as I brought one from you few years ago and was treated the same way.funny enough it was the same gentleman that help me too
27 mai 2023
Réponse de Bensons For Beds - Peterborough130
Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Peterborough store.
Team Bensons
Staff were attentive
Staff were attentive. Few problems with the bill and payment machine but handled well.
26 mai 2023
Réponse de Bensons For Beds - Peterborough130
Hi Graham, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Peterborough store.
Team Bensons
Great service
15 mai 2023
Réponse de Bensons For Beds - Peterborough130
Thank you so much for your amazing review! -Team Bensons
Réponse de Bensons For Beds - Peterborough130
We really appreciate the time taken to leave this feedback for us. -Team Bensons
No pushy salesman and they were…
No pushy salesman and they were informative about the products.
13 mai 2023
Réponse de Bensons For Beds - Peterborough130
Thank you for taking the time to leave us some positive comments -Megan ⭐
Réponse de Bensons For Beds - Peterborough130
Thank you so much for your great review! ⭐ -Megan
We found Bensons Customer service and…delivery
We found Bensons Customer service and delivery staff very courteous and helpful from start to finish... bed is very comfortable, will definitely recommend to family and friends x
25 avril 2023
Avis spontané
Réponse de Bensons For Beds - Peterborough130
Wow what an amazing review, Paul! We really appreciate the time taken to leave this positive feedback for us. You deserve nothing less than a great night’s sleep! Courtney 😊
Easy helpful and a pleasure to deal with
1 mai 2023
Cannot praise the young lady at your …
Cannot praise the young lady at your Peterborough branch at Brotherhood Park She was very helpful and gave me all the right information on buying my new bed and mattress so a big thanks
24 avril 2023
The person we spoke was very…
The person we spoke was very knowledgeable and provided us with good advice.
24 avril 2023
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