Bensons For Beds - Redditch576 Avis 

Really honest, knowledgeable and friendly but professional.

Helpfull staff, good selection of products and no pressure from staff to buy on the spot.

Helpful friendly staff in store, checked what we were looking for and offered appropriate advice on suitable mattresses. Ordering was easy and convenient delivery date arranged.
Would recommend this store.

Gill answered all questions directly, clearly and with knowledge of the product in question. She was polite and patient which helped us to decide to place our order there and then over the phone.

Very helpful and knowledgable member of staff who advised us

The young lady who helped us was absolutely brilliant and a credit to the store . Her name is Keighley. She has a great knowledge and what she didnt know she made sure she found out for us. Great selection of beds and mattresses.

Good friendly service from the staff in store. Andy was informative and professional. No problems there. However delivery not so great,there were two delivery drivers, young lad was polite, older man however was rude, was not very careful going up the stairs nearly knocked my pictures off the wall. Wasn't happy when he realized I hadn't put my old mattress in to the recycling bag even though staff in store had assured me it was their job to do. Just a generally rude man. No clue about customer service or manners. He also had a go at the young lad which was an unprofessional thing to do in front of a customer
Mattress is great though. Fab quality.

Good range of products in a well lit showroom.
Customer service average at best considering the price point and lack of ownership of the product supply chain.
Delivery was cancelled the night before it was due and not rescheduled in the timeframe stated, so pretty disappointed.

We were made to feel very welcomed by the lady who dealt with us. She was very knowledgeable and not pushy, took all the time we needed. Enjoyably experience

13 jan we were expecting a bed only delivered the mattress. We are very unhappy and very angry with the company.
Paid in full want compensation for the inconvenience.

Gill, assistant store manager from the Redditch store is a credit to Bensons. After extremely shoddy on line service she arranged for my mattress to be delivered in 2 weeks rather than the 3 months quoted by an annoying text message and which could not be challenged, I almost cancelled the bed and mattress until Jill intervened, Absolute kudos to her and if I ever do business with Bensons it will be through her. She sorted it at my convenience which I am grateful for. Good old customer service. Thanks again Gill! Hope Bensons appreciate your dedication!

Staff at Redditch branch were very welcoming and knowledge of product was excellent. Andy who I think is manager explained differences and made choice of mattress very easy. Would recommend

Very helpful assistants in the shop. Very knowledgeable, friendly and professional.
Delivery drivers also polite and helpful.

The knowledge of the manager was excellent,wasn't pushy,wasn't full of crap information just did what we asked within our price range

The help we received from the staff in picking our new Mattress.

Was looking a good bed at right price and bed the best value

Andrew from the Redditch branch made the process of buying a new bed very easy, very knowledgeable and gave us loads of different options. I have used Benson's before and would again.

Excellent in-store experience.

Having come directly from visiting Dreams, where we were stalked around the store by a pushy salesperson, the experience at Bensons (Redditch store) was great.

Relaxed, left to browse of our accord then super helpful with answering questions and placing of order.