We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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Lisez les avis des autres
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... Voir plus
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patient... Voir plus
L'entreprise a répondu
The overall experience at Bensons was really good. The staff in the shop were very knowledgable, polite and helpful. The delivery guys arrived on time and did their job efficiently and quickly. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Sheffield628
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Royaume-Uni
- 1142486489
4,8
Excellent
361 avis
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£49 delivery charge even if you collect…
£49 delivery charge even if you collect from the shop! Absolute disgrace.
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Sheffield628
We regret the delivery charge issue, even for in-store collection. As the items are being delivered to the store from our distribution centre, the delivery charge does still stand. I appreciate your comments and will feed back to improve our services. Thanks for your feedback - Lauryn at Customer Care.
Be Aware Very Aware your order is what you need!
I had got weeks to go before my delivery and having ordered the extra firm mattress, I changed my mind and wanted to change it for a firm one. Having paid £40 incase i changed my mind about the mattress I realised that yes, you can change your mind but only once your original order has been delivered, you keep it for a minimum of 5 nights then you can change......for a fee of 10% of the cost of the mattress, I hope, I hope its not for the whole order otherwise it would cost me around £190!!!! What a rip off!! I dont understand WHY i just couldn't change it beforehand when I still had weeks before delivery 🙃 its just a total con. Benson beds have been totally unreasonable in this case and would NEVER buy from or recommend them to anyone. In actual fact 2 people in my family are looking to replace their beds in the New Year so thats probably 3-£4000 they have missed out of, just because they wouldn't let me swap from ex-firm to just firm. Also, the distribution building is 200 mtrs from the shop I bought it from!!!!! Crazy 🤪 Do Not Buy from Bensons beds unless you are 1000% your order is exactly what you need/want. I am also a disabled lady whose just been diagnosed with brittle bone disease....they didn't care about this. They still wanted their 10% to give it back after delivery of original. What a load of RUBBISH!
27 novembre 2025
Réponse de Bensons For Beds - Sheffield628
We appreciate you sharing your experience. We're sorry to hear about the difficulty you encountered with changing your mattress order and the related fees. We'll review your feedback regarding our policies.
If you require anything further please give us a call on: 0333 222 6800.
Once again, I am sorry to hear this.
Team Bensons
Very professional and helpful
Very professional and helpful. It was a pleasure to go into the store at Drakehouse Sheffield .
15 décembre 2025
Réponse de Bensons For Beds - Sheffield628
We appreciate you taking the time to share your positive experience at our Drakehouse Sheffield store. We're happy to hear that our team was helpful and professional!
Thank you, Team Bensons - Jess
Very friendly and knowledgeable about…
Very friendly and knowledgeable about the product that I was wanting to purchase
8 décembre 2025
Réponse de Bensons For Beds - Sheffield628
We’re so glad to hear our team was friendly and knowledgeable in helping you choose the right product! Great advice makes all the difference. 💜 Thank you for your positive review – Lauryn at Customer Care
They listened to what we said
They listened to what we said, then showed us their options, giving advice and then allowed us to choose without pressure, so all in all a good experience.
29 novembre 2025
Réponse de Bensons For Beds - Sheffield628
We're happy to hear that you had a good experience. We appreciate that you felt heard and were able to choose without pressure. Thank you for your feedback!
Friendly and knowledgeable sales…
Friendly and knowledgeable sales person. Friendly and helpful delivery people
23 novembre 2025
Réponse de Bensons For Beds - Sheffield628
We're glad you found our sales and delivery teams helpful and knowledgeable. We appreciate you taking the time to share your positive experience,
Megan at Customer Care
Excellent service
Danny who served us was brilliant, found us savings we wouldn't have even thought to ask about. Ordering was super easy.
16 novembre 2025
Réponse de Bensons For Beds - Sheffield628
We're happy to hear that ordering was easy and that our service exceeded your expectations. It's great to know you found savings. Thank you for your feedback,
Megan at Customer Care
Relaxed shopping.
Relaxed shopping.
Salesperson (Jaine) was helpful, knowledgeable but not at all ‘pushy’. We were left alone to try out the mattresses and discuss our thoughts.
11 novembre 2025
Réponse de Bensons For Beds - Sheffield628
We appreciate you sharing your experience! We're happy to hear that our salesperson was helpful and knowledgeable, and that you were able to shop at your own pace.
Thanks again for your support — we truly appreciate it!
Megan at Customer Care
Réponse de Bensons For Beds - Sheffield628
We’re pleased to hear you were kept informed about your delivery and that our team worked quickly and carefully. Thank you for an amazing review Andrew. – Lauryn at Customer Care 💜
I would recommend
The staff at the store were extremely friendly and helpful. They listened to what I was looking for and showed me beds and mattresses with that in mind. They ensured I made the most of the deals on offer without pushy upselling.
2 novembre 2025
Réponse de Bensons For Beds - Sheffield628
Thank you for your lovely feedback! We’re so pleased to hear our team listened to your needs and helped you find the perfect options without any pressure. Making the most of great deals while keeping the experience relaxed is exactly what we aim for! 💜
Thank you for your positive review – Lauryn at Customer Care
The help and advice offered by the…
The help and advice offered by the salesman was well received, There was sufficient choice available and we were encouraged to try before we buy.
27 octobre 2025
Réponse de Bensons For Beds - Sheffield628
We appreciate your feedback! We're happy to hear that the advice offered was well received and that you were encouraged to try before buying. Thank you for choosing us,
Megan
Customer Care Team
Bed and mattress purchased
The sales lady was very helpful. We used the sleep pro technology to pressure map our body alignment and select a suitable mattress, though the proof will be in the pudding when the bed arrives!
22 octobre 2025
Réponse de Bensons For Beds - Sheffield628
We're glad you found our sales associate helpful and enjoyed using the sleep pro technology to find a mattress. We appreciate your feedback and hope you love your new bed! Thank you for your positive review! – Lauryn at Customer Care 💜
Very helpful
Robert very helpful but left us alone to make our decision. Lots of choices
10 octobre 2025
Réponse de Bensons For Beds - Sheffield628
We're glad you found our team member helpful and appreciated the selection. Thank you for your positive feedback; we appreciate your time!
Come back and visit us anytime!
Megan at Customer Care
Bed and mattress
Christopher explained everything that was asked if him and after a mattress test we found the perfect bed
10 octobre 2025
Réponse de Bensons For Beds - Sheffield628
Thanks for the feedback! We’re glad Christopher could answer all your questions and help you find the perfect bed after the mattress test. Enjoy, Megan at Customer Care
Straight forward In and out of shop in 15 minutes
In and out of shop in 15 minutes. Ordered a single mattress just waiting for it to be delivered now. Straight forward
4 octobre 2025
Réponse de Bensons For Beds - Sheffield628
Thanks for your feedback! We’re glad your visit was quick and easy. Hope you enjoy your new mattress when it arrives!
Best Wishes,
Megan
The Bensons for Beds Care Team
Great selection and service
We went into store as we knew which bed we wanted but were overwhelmed with the different mattresses. Kate did a sleep test and took us around to test mattresses to find the best one, super helpful and we walked away happy. Sadly we have around 10 weeks to wait for our delivery but still great service
1 octobre 2025
Réponse de Bensons For Beds - Sheffield628
We're happy to hear that you found the perfect mattress! We appreciate you highlighting the assistance you received during the sleep test. We know the wait time isn't ideal, and we appreciate your patience. It will be worth the wait!
Thank you, Megan at Customer Care
Really happy with our purchase great…
Really happy with our purchase great sales lady
21 septembre 2025
Réponse de Bensons For Beds - Sheffield628
We're happy you are pleased with your purchase and the assistance you received. Thank you for sharing your positive experience with us!
Thank you,
Lauryn at Customer Care
Great selection of mattresses &very good customer service
Very helpful & knowledgeable staff & an excellent selection of beds at various prices. Would recommend.
8 septembre 2025
Réponse de Bensons For Beds - Sheffield628
We appreciate your recommendation and are happy to hear that you found our staff helpful and knowledgeable. We're also glad you liked our selection of beds!
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Sheffield628
We appreciate you sharing your experience! We are so glad our staff was approachable and friendly. We value your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Sheffield628
Thanks a lot for your kind words and for sharing your 5-star review. Take care, Megan at Customer Care
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