Bensons For Beds - Solihull495 Avis 

Stephen helped me choose the right bed and mattress based on my requirements. He was very kind and helpful

We were greeted by Jess who was very pleasant & helpful. She showed us to the bed we were interested in buying & left us to try the various mattresses out. There was no pressure to purchase, so while we walked around the store we saw some bed side tables which we liked & ordered one.
All in all a pleasant shopping experience.

Terrible customer service. Refuses to admit error. Make you run around in circles. No complaints procedure in place. Customer service redirects you back to the store who you had a dispute with in the first place.

Shirley store - solihull - order number A10052149 D .
Please use another company there are many many around the customer service and the item we received is shocking.

I am still trying to speak/contact the customer service department for them to explain why the item we received after ordering April 2025 came in August 2025 with broken glass completely on the draw and no draw knobs and the wrong glass in the 2 out of 3 doors. we only ordered a wardrobe - simple you would imagine.

We paid for fitting of the wardrobe that was another experience. It took 3 men to carry 2 boxes up the 3 flights of stairs !! that was after them refusing initially on the 2nd visit. No contact number for the fitting company to complain ! went through the store to be told its out of there hands.

so now as of today we are waiting until September 17 th for the other parts to be delivered and then fitted .. so that's 5 weeks after the wardrobe was delivered.

No sorry you have lost money on wages because of failed deliver dates or the fact that the fitter would not fit the wardrobe on the first/ second visit no sorry we smashed the glass on the draws when it finally got delivered ( but do you have any celoptape) so the glass doesn't cut us .. no sorry that we have to wait 5 more weeks after delivery for the replacement parts so that's another day off work... I wish we had gone some where else. My partner was for getting a refund but that's more time off work and inconvenience. Never never again Benson for beds !! I have emailed customer services twice and now waiting on a reply.

The gentleman that served us was attentive, informative and knowledgeable. The only criticism would be directed at his colleague, who barged her way into our meeting when we were proceeding to order. She was unmannerly , rude, and ignored two further customers who visited the store wanting instead to remain in our company. Myself and my mum both agreed we nearly didn’t complete the order as it felt like pressured selling. The gentleman serving us handled her politely and she got the message to leave him complete his transaction.

Misleading pricing, chosen bed showed a price and when ordered it became a different price. No indication on the ticket that the ottoman was dearer.

Also overcharged £40 when making payment by card. Need to return to Solihull to sort out refund.

Carol assisted in choosing the mattresses . it was human interaction that can not be achieved with online.

Staff curious, polite, not pushy and listened to our requirements

The woman who helped us was professional, knowledgeable and explored our needs. She was a great listener.

Gillian approached us on entry and asked if she could help. I explained my needs and she identified which mattresses she thought might be suitable for me and took me to them. Gillian gave me as much time as I needed without hurrying etc and was happy to find alternative pillows to support while testing the mattresses. Overall, this was a great experience of being supported in a way that suited me and without any pressure.

The ladies in the shop in shirley were extra helpful and even made me a drink while I was there

Briliant service...helpful not pushy. Explained everything I needed to know. Steve was patient while I explored all my options. Explained delivery and set up options.

The choice of mattresses was very good and we were encouraged to spend time testing them out. The sales people were helpful but not pressuring which I really appreciated.

Good selection to choose from, I wanted three mattresses. Staff very helpful and on hand to assist, no waiting around. Over the last 20 yrs both beds and mattresses only from Bendson. Trusted company, good value and quality fantastic.

Lovely, personal service from Jess, in the Solihull store. She couldn't have been more friendly, welcoming or helpful, both on the phone and in store, in assisting me with measurements and choice of fabrics and colours, when I was selecting a headboard for my spare room.Much appreciated!

When I ordered our double bed divan. The sales person was nice and not pushy. However, we had to pay £39.00 delivery, when questioned about this I was told they don't keep the beds in store and the cost included installation as there was a five year guarantee.
However, I've returned home to find a dirty plastic wrapped bed!
I feel that I have been mis sold this item. Apparently it costs another £30 to build it. I'm very disappointed Bensons! I've called you and informed the shop.

To see Jill support Steve the new employee to close the sale.
Jill was hands on and was able to understand our requirement, Steve was facilitating for us though

Very helpful staff who gave us good information and helped us make the best decision.

Friendly staff and was super customer
Er service