When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG Southport, Southport, GB
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Lisez les avis des autres
Aimee at Southport store was incredible. From start to finish, she listened, took the time to get to know our needs and was friendly. She was brilliant with our daughters, keeping them entertained an... Voir plus
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Sales assistant Emma was very helpful in showing us different mattresses and which would be suitable for us as well as suggesting an alternative bed to what we were originally looking for and we are g... Voir plus
L'entreprise a répondu
Overall we are pleased with our experience with Bensons. We are very happy with our mattress. The delivery team were on time and efficient. I was less impressed with the sales staff who was a bit too... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Southport668
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG, Southport, Southport, Royaume-Uni
- 1704513560
4,9
Excellent
451 avis
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Great service all round
Great service all round - on time kept me informed and respected my property
23 août 2026
Réponse de Bensons For Beds - Southport668
We're so pleased to hear that you experienced great service all around! It's wonderful to know that we kept you informed and respected your property. Thank you for your positive feedback.
Team Bensons
V helpful and friendly staff lady.
21 août 2026
Réponse de Bensons For Beds - Southport668
Thank you for your kind words! We take pride in providing excellent customer service and are glad to hear our staff made your experience a positive one. We look forward to serving you again soon.
Personality
19 août 2026
Réponse de Bensons For Beds - Southport668
Thank you for your kind words about our team's personality! We believe in bringing a positive and friendly attitude to every interaction with our customers. Your review has truly made our day! 😊
Réponse de Bensons For Beds - Southport668
Hi Ken Rees Thank you for leaving such lovely feedback.
Amazing experience from all aspects
When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues and gave us great advise. We bought a mattress the same day. The delivery guys were also amazing and couldn’t help enough either, seeing my partner on crutches struggling to take the old mattress off they stepped in took it down stairs and brought the new one up and put it in place.
17 août 2026
Réponse de Bensons For Beds - Southport668
Hi, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase. Thank you for the amazing review, Southport Store
Tony was extremely helpful and very…
Tony was extremely helpful and very knowledgeable so we came out of your store very happy with our purchase.
8 août 2026
Réponse de Bensons For Beds - Southport668
Thank you for leaving such lovely feedback.
Emma at Southport branch was fantastic
Emma at Southport branch was absolutely fantastic and spent a lot of time helping us to select a wardrobe within our budget that met our needs
30 juillet 2026
Réponse de Bensons For Beds - Southport668
We're so pleased to hear that our team member at the Southport branch was absolutely fantastic and spent a lot of time helping you select a wardrobe within your budget that met your needs.
Team Bensons
Love the sleep tester machine!
Great experience we were able to test so many beds and pillows and the assistant Emma was extremely helpful and patient. Delighted!
30 juillet 2026
Réponse de Bensons For Beds - Southport668
We're so pleased to hear you had such a great experience testing our beds and pillows. It's wonderful that our assistant was extremely helpful and patient, and that you left feeling delighted!
Team Bensons
Great Service..Good advice,Fair price Friendly staff!!
Very pleaed from the moment we stepped into the shop too the new mattress being delivered!!
27 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Southport668
Thank you so much for choosing our shop and for your kind words! We're thrilled to hear that your experience from start to finish was a positive one. Enjoy your new mattress!
Staff brilliant
Staff brilliant. Friendly helpful and knowledgeable. Not pushy.
24 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Southport668
Thank you for your wonderful review! We're delighted to hear that you found our team brilliant, friendly, helpful, and knowledgeable throughout your visit.
We believe in offering expert advice in a relaxed, no-pressure environment, so it's fantastic to know that you felt supported without being pushed. Your kind feedback means a lot to us and will be greatly appreciated by the team.
Thank you for choosing us. We hope you enjoy your new purchase and look forward to welcoming you back in the future! 😊
Friendly and approachable
Aimee at Southport store was incredible. From start to finish, she listened, took the time to get to know our needs and was friendly. She was brilliant with our daughters, keeping them entertained and happy in what must be a boring experience for kids!
We ended up buying the bed we came in for, a bed for our daughter and new pillows/duvets! Would highly recommend!
15 juillet 2026
Réponse de Bensons For Beds - Southport668
We're so pleased to hear you had such a wonderful experience at our Southport store! It's fantastic that our team member listened to your needs, was friendly, and kept your daughters entertained. We're delighted you found the perfect beds and bedding. Thank you for your kind words!
Team Bensons
Friendly staff who were very informative
16 juillet 2026
Réponse de Bensons For Beds - Southport668
We are so pleased you found our team friendly and informative. We truly appreciate your kind words and positive feedback!
Team Bensons
Helpful and knowledgeable
16 juillet 2026
Réponse de Bensons For Beds - Southport668
Thank you for your positive review! We're glad you found our service helpful and knowledgeable.
Lost a sale
Bed arrived and would not fit up the stairs, we were given the impression it came in pieces. I rang the southport manager and refused a refund and said if I bought a car I could not take it back, I hung up as he was so unprofessional. I rang customer services and they were very good and in the process of refunding my money minus £260 cancellation fee which is outrageous, That said I would not recommend this company for a bed, I have bought beds from here for 30 years but the manager was just obnoxious
13 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Southport668
Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you experienced with your bed delivery and the unprofessional interaction with the manager. We understand your frustration regarding the cancellation fee, and we regret that your long-standing loyalty has been impacted.
Sales assistant Emma was very helpful…
Sales assistant Emma was very helpful in showing us different mattresses and which would be suitable for us as well as suggesting an alternative bed to what we were originally looking for and we are glad that she did. Emma also explained the credit agreement to us clearly and asked if we had any questions. We were very happy with the service and choice at Bensons for Beds
7 juillet 2026
Réponse de Bensons For Beds - Southport668
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and clearly explained the credit agreement. We're glad you were happy with the service and selection.
Overall we are pleased with our…
Overall we are pleased with our experience with Bensons. We are very happy with our mattress. The delivery team were on time and efficient. I was less impressed with the sales staff who was a bit too pushy trying to get us to take the protection cover. Most importantly the mattress is great.
14 juin 2026
Réponse de Bensons For Beds - Southport668
We're so pleased you're happy with your mattress and that our delivery team was efficient and on time. We appreciate your feedback regarding the sales experience and will take it into consideration.
Excellent customer service asked the…
Excellent customer service asked the right questions to find out what we wanted and used her extensive product knowledge to meet our needs even measuring to ensure correct level of firmness for the mattress.
4 juillet 2026
Réponse de Bensons For Beds - Southport668
We're so pleased to hear our team provided excellent customer service, asking the right questions and using their product knowledge to meet your needs. It's wonderful that they even measured to ensure the correct firmness for your mattress!
I dealt with Glenn
I dealt with Glenn, he was very knowledgable and showed us a variety of beds ranging in prices (didn’t just stick with the more expensive ones). The delivery guys were very efficient, even arriving before my allotted time as they rang to let me know they had had a cancellation.
6 juillet 2026
Réponse de Bensons For Beds - Southport668
We're so pleased to hear that our team member was knowledgeable and showed you a great variety of options. It's wonderful that your delivery was efficient and that our team communicated effectively. Thank you for your kind feedback!
Emma was really helpful and made the…
Emma was really helpful and made the experience so easy
30 juin 2026
Réponse de Bensons For Beds - Southport668
We're so pleased our team member made your experience easy and helpful. Thank you for your kind words!
Team Bensons
From The young lady in the Southport…
From The young lady in the Southport store too the two guys who delivered the mattress they were all very helpful .I wouldn't hesitate to use them again .1st class.
28 juin 2026
Réponse de Bensons For Beds - Southport668
We're so pleased to hear that our in-store team and delivery colleagues were very helpful. It's wonderful that you had a first-class experience!
Team Bensons
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