We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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Lisez les avis des autres
The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in so... Voir plus
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Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... Voir plus
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Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Speke
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, Royaume-Uni
4,9
Excellent
189 avis
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Knowledgeable and helpful staff.
Helpful staff, not hassled, a pleasant experience, wide choice carefully tailored to our needs
23 janvier 2025
Réponse de Bensons For Beds - Speke
We appreciate you taking the time to share your experience! We are so glad that our staff was helpful and that you found a wide choice tailored to your needs.
Thank you, Megan at Customer Care
A very good experience with the staff
Tracey is so friendly and helpful throughout the purchase experience in the store.
23 janvier 2025
Réponse de Bensons For Beds - Speke
We're happy to hear that your purchase experience was so positive! We appreciate you mentioning the helpful and friendly service you received.
Take care,
Megan at Customer Care
Ordered isn’t here yet but staff the…
Ordered isn’t here yet but staff the store was super helpful. Great balance of helping while giving me space to make a decision
23 janvier 2025
Réponse de Bensons For Beds - Speke
We appreciate your positive feedback! We're happy to hear that our staff provided excellent support and a comfortable decision-making environment. Thanks for sharing, Megan at Customer Care
Bensons had a good choice of beds in…
Bensons had a good choice of beds in various prices, Andre the gentleman who served me was extremely helpful without being pushy and didn’t mind that I took my time in choosing and asking lots of questions.
24 janvier 2025
Réponse de Bensons For Beds - Speke
We're happy to hear that you found a good selection of beds and that our team member was helpful and patient while you made your choice. We appreciate your feedback, Megan at Customer Care
Great in store experience
Dan was great in store and gave me all information based on what I liked, but also gave me the space to have a look around myself. I am very happy with bed I chose and looking forward to it being delivered!
13 janvier 2025
Réponse de Bensons For Beds - Speke
We appreciate you sharing your in-store experience. We're happy to hear that you felt well-informed and comfortable while choosing your new bed. We hope you enjoy it once it's delivered!
Take care,
Megan at Customer Care
New mattress
We visited Bensons for the first time and was seen by Tracey who was very helpful and polite. She showed us different options and took her time to explain to us, we felt really welcomed in the shop. We then went ahead and bought a new mattress. Thank you Tracey for all advice given to us. Definitely will be visiting again.
18 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Speke
We're happy to hear that you felt welcomed during your first visit and that our colleague was helpful. We appreciate you choosing us for your new mattress and for sharing your positive experience. We look forward to seeing you again.
Take care,
Megan at Customer Care
Good shopping experience.
The customer service staff (Dan G) was knowledgeable, friendly and efficient.
12 janvier 2025
Réponse de Bensons For Beds - Speke
We appreciate your feedback! We are so glad to hear that our staff was knowledgeable, friendly, and efficient for you. Thank you for sharing, Megan at Customer Care
Réponse de Bensons For Beds - Speke
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Take care, Megan at Customer Care
Easy top class service
As soon as we walked in the store Dan took care of our needs and requirements. Was very knowledgeable and top class customer service. Highly recommend
12 janvier 2025
Réponse de Bensons For Beds - Speke
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you received top-class customer service and your needs were met.
Thank you, Megan at Customer Care
Tracey was fantastic
Tracey was fantastic. Very knowledgeable and friendly. She explained all the options for us and didn't give us a hard sell.
11 janvier 2025
Réponse de Bensons For Beds - Speke
We're happy to hear that you found our team member to be knowledgeable and friendly! We appreciate you mentioning the helpful explanations without pressure. Thanks for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Speke
We're happy to hear that our advice was helpful during your mattress purchase. Thank you for your positive feedback; it means a lot to us.
Take care, Megan at Customer Care
Great service 🙂
Very friendly customer service. Didn’t feel pushed. Lovely little conversation speaking to Tracey and ordered a great bed just what we needed no pushy sales pitches just nice friendly chat and knowledge and understanding of what we needed. So we are very happy overall ☺️
10 janvier 2025
Réponse de Bensons For Beds - Speke
We're happy to hear you received friendly customer service and felt comfortable during your visit. It's great to know you found a perfect bed with helpful and knowledgeable assistance. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Speke
We're happy to hear that you found our team member helpful and informative! We appreciate your feedback. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Speke
We are happy to hear that you had such a positive experience. Thank you for taking the time to share your feedback with us. Take care, Megan at Customer Care
Stress free experience
Stress free experience. The customer advisor who helped us was so nice. She wasn't forceful and let us have enough space and gave us the option of going to her for help. When we picked our mattress the process was very easy and she was very nice. We went into Dream before Benson and they were very pushy and immediately showed us the most expensive mattress and wouldn't let us shop alone. The Benson's store was clean and set out nice, prices clear and we took out the extra protection.
30 décembre 2024
Excellent service
Great attention to detail listened carefully to my specific requirements
19 décembre 2024
SuperbThe staff I dealt with Dan G Tracey and…
The staff I dealt with Dan G Tracey and Kelly are great ambassadors for the company. Dan was amazing answering my questions and giving me information without being pushy. He left me to look around but was available if I needed more help. I was in the store for ages and everyone was patient. I bought a bed and everyone did their best to accommodate my delivery day. I would recommend this store to anyone and if I ever need another bed this will be my go to place. My delivery drivers Hessy and Gav were great too. Friendly guys put my bed together in no time and talk all packaging away. All in all a great experience from walking in the store to saying thank you to the delivery guys. Oh and yes my new bed is also amazing. I love it. Thank you bensons and staff.
28 octobre 2024
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