Bensons For Beds - Stevenage493 Avis 

492
TrustScore 5 sur 5

4,8

Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful. I would definitel... Voir plus

Noté 5 sur 5 étoiles

We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... Voir plus

Noté 5 sur 5 étoiles

Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. Magasin de lits
  3. Magasin de literie
  4. Magasin de matelas

À propos de Bensons For Beds - Stevenage493

Écrit par l'entreprise

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Coordonnées de contact

  • Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Royaume-Uni

  • 1438312172

4,8

Excellent

TrustScore 5 sur 5

492 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(492)

25 397 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Bensons again

Went in to look at what Sealy options were available & left with a mattress + base. The reason for this was the advice, guidance & information that was provided by Connor (without any sales pressure) which enabled us to make an informed decision straight away.

26 février 2025
Avis spontané
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Réponse de Bensons For Beds - Stevenage493

We're happy to hear that the guidance provided helped you make an informed decision about your new mattress and base. Thank you for sharing your positive experience; we appreciate your feedback. Take care, Megan at Customer Care

Noté 5 sur 5 étoiles

The store colleague who served us was Tara…

The store colleague who served us was Tara. She was very polite, patient and professional. I would certainly recommend her to friends/relatives.

20 février 2025
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Réponse de Bensons For Beds - Stevenage493

We're happy to hear that you had such a positive experience. It's great to know that our colleague's politeness, patience, and professionalism made a difference. Thank you for your recommendation, Megan at Customer Care

Noté 5 sur 5 étoiles

Very helpful new what we needed

Very helpful staff in store

25 février 2025
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Réponse de Bensons For Beds - Stevenage493

We appreciate your feedback! We are happy our staff provided helpful service. Thank you for choosing us, Megan at Customer Care

Noté 5 sur 5 étoiles

Great job in finding my new mattress

Great job in finding my new mattress. Thanks leanne!

21 février 2025
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Réponse de Bensons For Beds - Stevenage493

We're happy to hear that you are enjoying your new mattress. We appreciate you taking the time to leave us this great feedback, Megan at Customer Care

Noté 5 sur 5 étoiles

Amazing deal

I have been looking for a bed, unsure exactly what I wanted, went to another bed retailer, not an enjoyable experience.
I went in Bensons in Stevenage just for a look, met Leanne, so glad I did, she wasn’t pushy, just helpful & patient, finding out what I was looking for, she gave great suggestions & options.
I bought a king size bed, frame, headboard & mattress, I got an incredible deal, it has just been delivered, so happy.
I had a great experience, thanks to all staff I met especially Leanne.

9 février 2025
Avis spontané
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Réponse de Bensons For Beds - Stevenage493

We're delighted to hear about the positive experience you had in our Stevenage store. It's great to know that our team member provided helpful and patient service, assisting you in finding the perfect bed. We appreciate you sharing your feedback and are happy you're pleased with your purchase, Megan at Customer Care

Noté 5 sur 5 étoiles

Having looked at another well known…

Having looked at another well known store for a new bed and mattress,
It was such a pleasure to have spent time looking at all the various types of mattresses, it is very difficult to decide,
Having met Connor when we arrived was a pleasant experience, he very kindly explained all the difference between one mattress and another,
He very knowledgeable, nothing was any problem, and he never at any time tried to push us into making any decisions, he gave us time on our own to have a think, this included the bed frame and head board, he new all the different types and colours,
From us just going to have a look to actually deciding there and then to make a purchase, he made us feel so confident in the company,
It was a pleasure to have spent time with Connor,
We would definitely recommend you as a company and Connor as the sales person to anyone
Thank you

13 février 2025
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Réponse de Bensons For Beds - Stevenage493

We're glad you enjoyed your experience. It's great to hear that you felt confident in making a purchase and that our team member was helpful and knowledgeable. We appreciate you recommending us, Megan at Customer Care

Noté 5 sur 5 étoiles

The staff were all lovely and very…

The staff were all lovely and very helpful

13 février 2025
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Réponse de Bensons For Beds - Stevenage493

We appreciate you sharing your experience! We are so glad our staff was lovely and helpful to you. Thank you for your positive feedback, Megan at Customer Care

Noté 5 sur 5 étoiles

Very helpful

Very helpful

10 février 2025
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Réponse de Bensons For Beds - Stevenage493

Thank you for your 5 star review Mrs Gardener. We appreciate your business and hope you love your new order, Megan at Customer Care

Noté 5 sur 5 étoiles

Staff very helpful

Staff very helpful

4 février 2025
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Réponse de Bensons For Beds - Stevenage493

Thanks a lot for your kind words and for sharing your 5-star review. Take care, Megan at Customer Care

Noté 5 sur 5 étoiles

Georgia dun good!

Georgia was very helpful and good at her job. She listened and seemed to quickly understand what we were looking for. Very happy with the bed we've ordered. Would definitely recommend Bensons for Beds in Stevenage.

2 février 2025
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Réponse de Bensons For Beds - Stevenage493

We're happy to hear that you had a positive experience at our Stevenage location. It's great that our team member listened to your needs and helped you find the perfect bed. Thank you for recommending us, Megan at Customer Care

Noté 5 sur 5 étoiles

Good In Store Review

Staff members were eager to help and engaging towards any questions I put forward.

28 janvier 2025
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Réponse de Bensons For Beds - Stevenage493

We're happy to hear that our staff were eager to assist you and engaging when answering your questions. Thank you for your positive feedback, Megan at Customer Care

Noté 5 sur 5 étoiles

Excellent service from Connor at the…

Excellent service from Connor at the Stevenage store. Plenty of information and guidance on our purchase but in a relaxed and unpressured way. Very pleased with the service.

28 janvier 2025
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Réponse de Bensons For Beds - Stevenage493

We're happy to hear that you received excellent service and guidance during your purchase at the Stevenage store. We appreciate you taking the time to share your positive experience with us.
Take care,
Megan at Customer Care

Noté 5 sur 5 étoiles

Speedy service & good selection of beds

Leanne was very helpful as we chose our bed and mattress at Bensons in Stevenage. Excellent range of beds and mattresses to choose from - and it all went much quicker than we had thought it might.

27 janvier 2025
Avis spontané
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Réponse de Bensons For Beds - Stevenage493

We're happy to hear that you found the perfect bed and mattress with us! It's great to know that the process was quick and that our team member was so helpful. Thank you for the positive feedback, Megan at Customer Care

Noté 5 sur 5 étoiles

Amazing in store service (item to be delivered)

I’ve not had delivery yet, but Tara from the Stevenage showroom was amazing. I confessed I went in there just to test the mattress I thought I wanted but wasn’t sure about buying from them.

Well, she was so helpful, Informative and patient. She talked me through the differences in the mattresses, what made different models more or less in price, talk through how I slept and helped me find what was right for me.

Wasn’t expecting to buy but she was so helpfu, I felt I could trust her and the company. She explained the guarantees and how they worked. I’ve just renovated so I even ended up buying a second mattress for the spare room for guests.

So far excellent service! (lets see how we go with delivery, I’ll update if needed).

That’s so much again Tara, you restored my faith in large chains like Bensons (DFS ruined my faith).

The only thing I would share for Bensons to focus on is delivery time. I ordered two mattresses only, which seemed standard so I couldn’t get my head round 4/5 week time frame. But I didn’t ask so there may be a reason a mattress takes this long.

I’ve already told 5 friends about Tara and how she helped.

Sam

26 janvier 2025
Avis spontané
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Réponse de Bensons For Beds - Stevenage493

Hi Samuel ,
Thank you for your fabulous review !
I am so pleased I was able to help you find the perfect mattress for you.
It was a delight to meet you and answer your questions.
Kind Regards
Tara

Noté 5 sur 5 étoiles

Easy simple clear explanations…

Easy simple clear explanations Knowlegable staff and not pushy for a sale

23 janvier 2025
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Réponse de Bensons For Beds - Stevenage493

We appreciate your feedback! We're happy to hear our knowledgeable staff provided clear explanations without pressure. Thank you for your positive review, Megan at Customer Care

Noté 5 sur 5 étoiles

Employees are very good. Explained everything perfectly. So that we managed to buy 2 mattress and a bed

Employees are very good especially Sarah. She explained and showed everything, and really felt to buy bed and mattress

22 janvier 2025
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Réponse de Bensons For Beds - Stevenage493

Hi Mrs Regimol Joseph. Thanks for taking the time to let us know about your new purchase, we are so glad you are happy.
We hope to be of service to you again in the future.
Best wishes,
Bensons for Beds - Stevenage

Noté 5 sur 5 étoiles

Really helpful non pushy assistant

Very helpful, non pushy assistant. Really listened and made helpful suggestions to meet our needs. Appreciated his approach. Would recommend to others.

21 janvier 2025
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Réponse de Bensons For Beds - Stevenage493

We appreciate your kind words! We're happy to hear that our assistant was helpful and attentive to your needs. We're glad you appreciated their approach and would recommend us.
Take care,
Megan at Customer Care

Noté 1 sur 5 étoiles

Unclear about student discounts

Unclear about student discounts - yes or no?

Update 29 Sept :
what a reply! No clarity

16 janvier 2025
Avis spontané
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Réponse de Bensons For Beds - Stevenage493

We appreciate your question and do hope that you have received the answers that you need. If not, please do call us on 0808 144 6160. Thank you, Megan at Customer Care

Noté 5 sur 5 étoiles

Great choices

Great choices. Staff were helpful but not pushy. Good price with New Year discount and local to me.

10 janvier 2025
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Réponse de Bensons For Beds - Stevenage493

We appreciate you sharing your positive experience! We're happy to hear that you found great choices and helpful staff, along with a good price. Take care,
Megan at Customer Care

Noté 5 sur 5 étoiles

Mattress help

The person who helped us find a mattress was both knowledgeable and very helpful. She was friendly and generally lovely!

6 janvier 2025
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Réponse de Bensons For Beds - Stevenage493

We're happy to hear that the team member was so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us.
Take care,
Megan at Customer Care

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