We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... Voir plus
Établissement
Changer d'établissementUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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Lisez les avis des autres
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Voir plus
L'entreprise a répondu
My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... Voir plus
L'entreprise a répondu
The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy.... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Stevenage493
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Royaume-Uni
- 1438312172
4,8
Excellent
491 avis
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We had excellent help in store and the…
We had excellent help in store and the delivery service was perfect.
We were kept informed when delivery would be and on the day the two guys who delivered were very efficient and polite.
22 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that you received excellent help in store and that our delivery service met your expectations! It's great to know our team was efficient and polite. Thank you!
The staff member service was very…
The staff member service was very pleasant and helpful did her best to get us a great deal
12 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We're so pleased to hear that our staff member was pleasant and helpful and secured a great deal for you. Thank you for your positive feedback.
A great service
1 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We’re so glad you had a great experience with our service! 💜 Thank you for your positive review - Lauryn at Customer Care
Super delivery experience
Super delivery experience. Arrived when they said they would having phoned to give me a more exact time. Happy and helpful when they arrived removed my old mattress and put my new one in place almost before I could notice it happen!! Explained what I needed to do next and left letting me get on with the rest of my day.
11 janvier 2026
Réponse de Bensons For Beds - Stevenage493
Thank you so much Adrienne! Our delivery team will be thrilled to hear this. Glad they could whisk away the old mattress, set up the new one, and keep your day running smoothly. Enjoy the comfort,
Megan at Customer Care!
Surprised and pleased
Connor in Stevenage was very helpful and knowledgeable when purchasing my original and replacement mattress. Sadly, the first mattress was faulty within a year. But, Bensons were good to their replacement policy. An independent assessor visited and within a week I was able to choose either a refund or another mattress.
I chose a new more expensive one which was delivered within two weeks. And, because of their honesty and upholding their policy, I have purchased a second mattress for our other bedroom.
26 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that the team member in Stevenage was helpful during your mattress purchases. It's good to know our replacement policy worked well for you, and you were able to find a suitable replacement. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Stevenage493
Thank you for giving us 5 stars Mr Benn! We’re glad our team was helpful and made the process quick and easy. We appreciate your feedback,
Megan at Customer Care
I must say the service I got at…
I must say the service I got at Stevenage branch young lady who served me her name is Sarah she was brilliant really gave me a lot of time as I suffer from anxiety a little bit and she made me very comfortable recommend anybody to go speak to her she was brilliant and the other stuff I bumped it into on the way round we're also very good but she's the one that sorted me out very grateful cuz it is hard when you've got some form of anxiety mental health problem or something like that you need support like that
2 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Stevenage493
Thank you for sharing your experience Trevor! We’re so pleased to hear Sarah at our Stevenage branch provided such brilliant support and made you feel comfortable throughout the process. Your kind words mean a lot, and we’ll make sure Sarah and the team know how much you appreciated their care. We’re proud to offer a welcoming environment for all our customers and look forward to seeing you again soon.
Sleep well,
Megan at Customer Care
Staff were very attentive and listened…
Staff were very attentive and listened to my needs . Got a great deal in the sales and they helped me load my matress into my van . Job jone 👍
30 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We’re so glad our team was attentive and helpful, and that you got a great deal. Helping you load the mattress was the least we could do – enjoy your new bed!
See you next time! Megan at Customer Care 😊
Good purchasing experience
Recently purchased a new mattress. Visited a few branches before deciding which to go for, but in all the staff were friendly, helpful and very knowledgable. Basically ended up purchasing from my local branch but as I say in all we visited we had a good experience.
2 janvier 2026
Réponse de Bensons For Beds - Stevenage493
We’re so glad every branch gave you a friendly, knowledgeable experience and helped you find the perfect mattress locally – that’s wonderful to hear! Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Stevenage493
We are happy to hear that you found our customer service to be very good and not pressured. We appreciate you taking the time to leave us this great feedback! – Lauryn at Customer Care 💜
Great customer service from Georgia in store.
Georgia who helped us with our Mattress selection was very helpful. Her knowledge and understanding of the brands she was selling was very good. Georgia made the entire experience very easy and enjoyable.
28 décembre 2025
Réponse de Bensons For Beds - Stevenage493
We’re so glad Georgia made your mattress shopping easy and enjoyable! Her knowledge really shines through. Thank you for your positive review – Lauryn at Customer Care 💜
Friendly
Friendly, polite, happy staff, answered lots of our questions, Thank you Tara
10 décembre 2025
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that our friendly, polite, and happy staff answered your questions! We appreciate your positive feedback and thank you!
The salesman Colin was helpful
The salesman Colin was helpful, polite even though this was not a big sell. When we went into Dreams the salesman had such a bad attitude that we left
13 décembre 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for your kind words Mr Rieger! We’re so pleased Colin made your experience a great one. We appreciate you choosing us and look forward to helping again in the future.
Best Wishes,
Megan at Customer Care
Tara was very helpful
Tara was very helpful. The informatiom she gave us made us choose the right product thay suits our needs. Thank you bery much for being helpful
4 décembre 2025
Réponse de Bensons For Beds - Stevenage493
Thank you for your kind words! We’re so pleased Tara was able to provide the information you needed to find the perfect product. We’ll make sure she sees your feedback,
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
The staff were knowledgeable, patient, and helped us choose the perfect bed that suited both our comfort and budget.
We recently purchased a bed from Bensons for Beds and had an excellent experience from start to finish. The staff were knowledgeable, patient, and helped us choose the perfect bed that suited both our comfort and budget. The delivery was smooth and on time, and the quality of the bed is fantastic — sturdy, comfortable, and exactly as described.
Overall, very happy with the entire purchase process. Highly recommended for anyone looking for great quality beds and reliable customer service!
30 novembre 2025
Réponse de Bensons For Beds - Stevenage493
We're happy to hear that you had an excellent experience purchasing your new bed. It's great to know our staff were helpful and the delivery was smooth. We appreciate you recommending us!
Brilliant service from start to…
Brilliant service from start to finish.. can’t praise them enough!
30 novembre 2025
Réponse de Bensons For Beds - Stevenage493
We are happy to hear that you received brilliant service. We appreciate you taking the time to leave us such positive feedback!
Great service from ordering through to…
Great service from ordering through to delivery.
21 novembre 2025
Réponse de Bensons For Beds - Stevenage493
We’re delighted to hear you had great service from ordering right through to delivery! Making the process smooth and stress-free is what we aim for every time. 💜
Thank you for your positive review Suzanne – Lauryn at Customer Care
Knowledgeable staff
Knowledgeable staff, friendly and helped us make the right choice. Clear details about delivery. All good!
25 novembre 2025
Réponse de Bensons For Beds - Stevenage493
We’re thrilled to hear that our team was knowledgeable, friendly, and helped you make the right choice. It’s great to know the delivery details were clear and everything went smoothly. Your feedback is truly appreciated!
Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Stevenage493
Thank you for your feedback! We’re delighted to hear you had a good experience and that our sales team provided great support. Your comments are truly appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service in Stevenage store…
Excellent service in Stevenage store from Sarah and then excellent service from Craig and Kev delivery team who were fabulous
18 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Stevenage493
We’re so pleased you found plenty of choice and that our staff’s knowledge helped make your experience easier! That’s exactly what we aim for every day.
Thank you for your positive review Trish– Lauryn at Customer Care 💜
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