Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... Voir plus
Établissement
Changer d'établissementUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would defini... Voir plus
L'entreprise a répondu
The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are arou... Voir plus
L'entreprise a répondu
Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive pric... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stoke350
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, Royaume-Uni
- 1782284828
4,9
Excellent
480 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Met by sales lady named Amanda
Met by sales lady named Amanda. She was very helpful and answered all our questions with a positive attitude.
Indeed, She was profesional in her assistance and helped ,without being pushy..
I would have no problem with rateing Amanda with a 5 star rating...Regards Joan Alcock and son.
17 mai 2026
Réponse de Bensons For Beds - Stoke350
We're so pleased to hear about your positive experience! It's wonderful that our sales colleague was helpful, professional, and answered all your questions without being pushy. Thank you for your kind words!
Team Bensons
The bed expert Mike was brilliant
The bed expert Mike was brilliant, he patiently helped me to choose a new mattress
10 mai 2026
Réponse de Bensons For Beds - Stoke350
Thank you for the lovely feedback! We’re delighted to hear Mike was brilliant and patiently helped you choose the right mattress 😊
Over and above levels of service from…
Over and above levels of service from the team in Stoke, they went the extra mile. The delivery team were also brilliant, shoes taken off, made zero mess and were very friendly. Highly recommended 👍🏻
9 mai 2026
Réponse de Bensons For Beds - Stoke350
We appreciate you highlighting the exceptional service from our Stoke team and the careful delivery. It's great to know they exceeded expectations and were friendly and tidy. Thanks for the recommendation!
Team Bensons
After a lot of research I found a…
After a lot of research I found a trundle bed which ticked all the boxes, Mike was extremely helpful explained everything, advising which were the best mattresses. Then helped me to purchase a new mattress for my spare bed. Thanks Mike pleasure meeting you
4 mai 2026
Avis spontané
Réponse de Bensons For Beds - Stoke350
We're so glad to hear that you found the perfect trundle bed after your research! It's great to know our team member was so helpful in explaining everything and advising on the best mattresses. Thank you for your kind words!
Team Bensons
Excellent service throughout although a…
Excellent service throughout although a customer cuppa would top everything off to perfection.
Young man who processed our order and advised on the purchase did an excellent job and needs credit for his customer service skills.
5 mai 2026
Réponse de Bensons For Beds - Stoke350
We appreciate your positive feedback! We're so glad you received excellent service and will pass on your kind words regarding the team member's customer service skills. We'll consider the cuppa suggestion!
Team Bensons
Réponse de Bensons For Beds - Stoke350
Thank you! 🚚✨ We’re glad the delivery hit the mark—quick, smooth, and stress‑free. Enjoy your new purchase! 🛏️😊
Great Customer Service
Mike was very informative and patient as I worked my way around various beds, he listened well and was able to suggest the best bed to suit my needs, he didn't rush at all or apply any pressure, I felt confortable trying different beds amd very confident in my choice. Mike made this a pleasant experience and definitely had an impact on the sale.
26 avril 2026
Réponse de Bensons For Beds - Stoke350
Thank you for such a fantastic review! 😊 We’re so glad Mike made the experience comfortable, pressure‑free, and enjoyable while helping you find the perfect bed. Listening, patience, and confidence in your choice are exactly what we aim for — we’ll be sure to pass your kind words on to him. Enjoy your new bed and sweet dreams! 🛏️✨
Réponse de Bensons For Beds - Stoke350
Thank you Mr Rowley! 😊 We’re so pleased everything went smoothly from the showroom right through to delivery. Enjoy your new bed and sleep in comfort,
Megan | Customer Care Specialist✨
Amazing
Amazing, friendly and welcoming!
Customer focussed and some great deals to be had, never rushed or pushed!
We will be back…
18 avril 2026
Réponse de Bensons For Beds - Stoke350
What lovely feedback! Friendly, customer‑focused service is exactly what we aim for ⭐
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Bensons for Beds Festival Park.
Simon and Neil (I'm not sure of the second name) arrived and built our sleigh bed from Bensons. They were as helpful and accommodating as their colleagues on the sales floor. Nothing was to much trouble. I highly rate them.
17 avril 2026
Réponse de Bensons For Beds - Stoke350
Thank you for such lovely feedback! We’ll be sure to pass your kind words on to Simon and Neil — they’ll be delighted,
Megan | Customer Care Specialist😊
The ease of purchase
The ease of purchase, the help in the store, yhe store discount, the delivery guys, it was easy and pleasant all the way through.
16 avril 2026
Avis spontané
Réponse de Bensons For Beds - Stoke350
Thank you for your lovely feedback! We’re so glad everything — from the easy purchase and in‑store help to the discount and friendly delivery team — made the whole experience smooth and pleasant from start to finish.
Thank you for your positive review - Lauryn at Customer Care 💜
First class service...
Staff in the shop were very polite and helpful.
Delivery service was great!
Everyone involved went above and beyond to ensure the experience was first class!
13 avril 2026
Réponse de Bensons For Beds - Stoke350
Thank you for your wonderful feedback! 😊 We’re delighted to hear the shop staff were polite and helpful, the delivery service was great, and that everyone went above and beyond to make your experience first class,
Megan | Customer Care Specialist🌟
Réponse de Bensons For Beds - Stoke350
We appreciate you taking the time to leave us this great review! We're happy to hear that you love the bed and that delivery and assembly were easy.
Team Bensons
From entering the store to delivery…
From entering the store to delivery everything was explained to me and I was updated all along with the delivery details and the service was excellent
11 avril 2026
Réponse de Bensons For Beds - Stoke350
We're happy to hear that everything was clearly explained from the store visit to the delivery, and that our updates and service met your expectations. Thanks!
Team Bensons
Excellent service
Excellent service, very informative, was never rushed or never felt pressured
9 avril 2026
Réponse de Bensons For Beds - Stoke350
David,
We appreciate your feedback! We're so glad you found our service excellent and informative, and that you felt no pressure.
Team Bensons - Jessica
Great Service
Great service from the shop to delivery. Helpful advice and quick delivery.
5 avril 2026
Réponse de Bensons For Beds - Stoke350
Thank you for your great feedback! 😊 We’re delighted to hear you received helpful advice in store and that delivery was quick and smooth. Enjoy your purchase, and thanks for choosing us,
Megan | Customer Care Specialist🚚✨
Excellent Customer Service
The staff at the Festival Park, Stoke on Trent branch of Bensons for Beds were excellent and in particular, Leigh. He made our visit a pleasurable experience. We bought a new bed, mattress and a separate replacement mattress for our son’s bed. All handled expertly, initially by Mike and finalised by Leigh. Both showed great knowledge in their products and a willingness to accommodate our needs. Great customer service and highly recommended.
3 avril 2026
Réponse de Bensons For Beds - Stoke350
Thank you for the fantastic feedback! 😊 We’re delighted to hear you had such a great experience at our Festival Park, Stoke‑on‑Trent branch. Leigh and Mike will be thrilled to know their knowledge and care made your visit so enjoyable and helped meet your family’s needs so well. Thanks for the recommendation—we really appreciate it,
Megan | Customer Care Specialist
Great service
Amanda at Bensons in Hanley was fabulous, great advice and service! Would definitely recommend chatting with her if you're in the market for a new bed!
1 avril 2026
Réponse de Bensons For Beds - Stoke350
We really appreciate your fantastic feedback! We're so happy to hear you received great advice and service. It's great to know you would recommend our team.
Mike was really helpful in the store
Mike was really helpful in the store. He wasn't pushy, he didn't try and persuade us to buy more expensive than we wanted. He was friendly and knowledgeable. We came away with exactly what we went in for and happy.
29 mars 2026
Réponse de Bensons For Beds - Stoke350
Thank you for the great feedback! 😊 We’re delighted to hear Mike looked after you so well—friendly, knowledgeable, and no pressure, just the way it should be. We’re glad you left with exactly what you wanted and feeling happy. We’ll be sure to pass this on to Mike!
Thank you,
Megan | Customer Care Specialist
Great service from start to finish our…
Great service from start to finish our first time using bensons for beds and would definitely use again.
30 mars 2026
Réponse de Bensons For Beds - Stoke350
Thank you for the great feedback David! We’re delighted you had such a smooth experience from start to finish — and even happier to hear you’d choose us again. Thank you for choosing us,
Megan | Customer Care Specialist🛏️✨
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.