Phoned up beforehand and Chris was very helpful. Decided to call into the store and was greeted straight away. Chris was very helpful, patient and had plenty of product knowledge. It did take me a wh... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Cardinal Point Retail Park, B78 3JG Tamworth, Staffordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From the initial enquiry to delivery Bensons has been great. No pushy sales, no hidden costs just straight forward good customer service. Beds were delivered when we wanted and to the rooms if our cho... Voir plus
L'entreprise a répondu
Sharon in the store was very knowledgeable and took us straight to the right mattress for us. The delivery guys were also great, ringing ahead to say they were on their way and were very polite and c... Voir plus
L'entreprise a répondu
Service at the shop. Relaxed and allowed us to browse and then answered questions we had about different types of headboards to go with divan beds that we liked. Service and staff were great. Delivery... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Tamworth517
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Cardinal Point Retail Park, B78 3JG, Tamworth, Staffordshire, Royaume-Uni
- 182754111
4,8
Excellent
409 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bensons For Beds - Tamworth517
We're delighted to hear that our team provided friendly and professional service! Thank you for your positive feedback; it means a lot to us.
Team Bensons
Réponse de Bensons For Beds - Tamworth517
Thank you for the lovely review! 😊 We’re so pleased you found our team helpful, never pushy, and that you felt comfortable taking your time. That’s exactly the experience we aim to provide. Thanks again for choosing us! 🌟
Excellent from start to finish!
Excellent from start to finish!
Best night’s sleep with new mattress!
24 avril 2026
Avis spontané
Réponse de Bensons For Beds - Tamworth517
Brilliant feedback—so glad your new mattress is delivering amazing sleep 🛏️✨
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Great delivery service
Great delivery service, on time, polite & courteous driver/assistant. Set the bed up where we wanted it & disposed of all the packaging.
17 avril 2026
Réponse de Bensons For Beds - Tamworth517
Thank you for the great feedback! We’re delighted the delivery was on time, helpful, and hassle‑free 😊
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Delivery gentleman were fabulous a real…
Delivery gentleman were fabulous a real credit to your company
14 avril 2026
Avis spontané
Réponse de Bensons For Beds - Tamworth517
Thank you for your kind words! We’re so pleased to hear the delivery gentlemen made such a great impression.
Thank you for your positive review - Lauryn at Customer Care 💜
Staffs knew the products very well.
16 avril 2026
Réponse de Bensons For Beds - Tamworth517
Thank you for your feedback! 😊 We’re pleased to hear our staff had great product knowledge and could help you confidently.
Wishing you all the best until next time,
Megan | Customer Care Specialist✨
We were a bit disappointed after paying…
We were a bit disappointed after paying over £5000 on a bed and mattress to find if your require additional items that was not ordered at the time of purchase you have to pay an additional £49 delivery.
Buyer beware is what I say to anybody who is buying furniture from this store.
15 avril 2026
Avis spontané
Réponse de Bensons For Beds - Tamworth517
Thank you for your feedback, and we’re sorry for the disappointment caused. We understand your frustration, especially after making a significant purchase. As the additional items were ordered separately at a later date once the original delivery took place, another delivery is then arranged. Your comments have been shared internally so we can review how delivery charges,
Megan | Customer Care Specialist
Good service & advice
Service & advice were very good & we were encouraged to try out any mattresses before buying. The 40day exchange offer was honoured (with a fee for re-stockage & for delivery)
11 avril 2026
Réponse de Bensons For Beds - Tamworth517
Thanks so much for your lovely feedback! 😊 We're glad you enjoyed the service, had fun trying out the mattresses, and that the 40‑day exchange worked smoothly — we really appreciate your understanding of the fees. Sleep happy,
Megan | Customer Care Specialist💤✨
Professional and helpful
When choosing a new mattress the staff at Tamworth were very helpful and patient. It was useful having different mattresses to try out.
Further-when the mattress was recently delivered there was a problem that needed sorting out.
I contacted the Customer Service on WhatsApp who dealt with and resolved the matter very courteously and very efficiently.
14 mars 2026
Réponse de Bensons For Beds - Tamworth517
Thank you for the great feedback Susan! We’re delighted the Tamworth team helped you find the right mattress and that our WhatsApp Customer Service could quickly and courteously sort the delivery issue. Great service from start to finish,
Megan at Customer Care✨
Réponse de Bensons For Beds - Tamworth517
Thank you for the lovely feedback! 😊 We’re so glad everything was smooth from purchase to delivery and installation. Enjoy your new bed,
Megan | Customer Care Specialist✨
Réponse de Bensons For Beds - Tamworth517
Thank you for the lovely feedback! 😊 Great to hear our staff were so helpful and knowledgeable — and even better to know you’re loving the new bed. Enjoy every comfy night ahead,
Megan | Customer Care Specialist✨
Great service at the Tamworth store
Great service at the Tamworth store. The staff were knowledgeable and very helpful. A very easy experience. Thank you
23 mars 2026
Réponse de Bensons For Beds - Tamworth517
Thank you! We’re so pleased to hear you had great service at our Tamworth store. Wonderful to know the team were knowledgeable, helpful, and made your experience so easy. Really appreciate your feedback,
Megan at Customer Care
Réponse de Bensons For Beds - Tamworth517
Thank you! We’re delighted to hear everything was easy and straightforward — great to know you found Bensons so simple to deal with!
We hope to welcome you back soon!
Megan at Customer Care💜
The best service from start to finish
The best service from start to finish, from the showroom, to the communication, to the delivery.
The whole experience was first class and so easy to do / sort / use.
Thanks Bensons for Beds.
23 mars 2026
Avis spontané
Réponse de Bensons For Beds - Tamworth517
Thanks for the fantastic review Warren! We love hearing that everything from the showroom to delivery was first‑class. So glad the whole process was easy and smooth — thanks for choosing us,
Megan at Customer Care
Helpful polite and knowledgeable staff
24 mars 2026
Réponse de Bensons For Beds - Tamworth517
Thanks for the lovely review! So glad our team were helpful, polite, and full of know‑how — that’s the service we love delivering every day!
Wishing you all the best until next time,
Megan at Customer Care🌟
Excellent communication and friendly…
Excellent communication and friendly staff from the sales floor through to the delivery team would
Highly recommend
20 mars 2026
Réponse de Bensons For Beds - Tamworth517
Thank you so much Mr Nesbitt! We’re delighted to hear you experienced excellent communication and friendly service from our sales floor team right through to delivery. We really appreciate your recommendation,
Megan at Customer Care✨
happy camper…
greeted on entering store and then left to roam without being pestered .dealt with by experienced sharon who was couteous and professional.
15 mars 2026
Réponse de Bensons For Beds - Tamworth517
Thank you so much for your review Roger! ⭐
Great to hear you were welcomed into the store and then given space to browse at your own pace. We’re also delighted that Sharon took such courteous and professional care of you — she’ll be thrilled to hear your feedback,
Megan at Customer Care
Very helpful excellent service
Very helpful excellent service no sales pressure recommend
14 mars 2026
Réponse de Bensons For Beds - Tamworth517
Thank you so much for giving us 5 stars David! So glad you found the service helpful and excellent — and no pressure is exactly how we like it 😊
Your recommendation means the world to us,
Megan at Customer Care
Bensons for Beds Excellent Service
Fantastic service received from two great delivery guys who called us first to let us know how far away they were.
The men were friendly and efficient who respected our property.
They built our new bed efficiently and they cleared all the packaging, took it with them and left no mess behind. They explained how to push the bed back down without damaging it when using the ottoman as storage underneath.
Overall a very pleasant experience and would recommend this company without hesitation. This is our 3rd ottoman style bed from Bensons for Beds which speaks for itself.
From ordering in store through to the delivery we can’t fault them.
Thank you so much for your excellent service again 🌟🌟🌟🌟🌟
9 mars 2026
Réponse de Bensons For Beds - Tamworth517
Thank you so much for your wonderful review! We’re delighted to hear that you received such fantastic service from our delivery team. It’s great to know they called ahead to update you on their arrival time, and that they were friendly, efficient, and respectful of your home throughout.
If there’s anything more we can help with, we’re always here for you,
Megan at Customer Care
Excellent communication.
Excellent communication.
Delivery team arrived exactly when they said they would arrive
6 mars 2026
Réponse de Bensons For Beds - Tamworth517
Thank you so much for your lovely feedback! We're really pleased to hear that communication was clear and that our delivery team arrived right on time.
See you next time! Megan at Customer Care 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.