Phoned up beforehand and Chris was very helpful. Decided to call into the store and was greeted straight away. Chris was very helpful, patient and had plenty of product knowledge. It did take me a wh... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Cardinal Point Retail Park, B78 3JG Tamworth, Staffordshire, GB
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Lisez les avis des autres
From the initial enquiry to delivery Bensons has been great. No pushy sales, no hidden costs just straight forward good customer service. Beds were delivered when we wanted and to the rooms if our cho... Voir plus
L'entreprise a répondu
Sharon in the store was very knowledgeable and took us straight to the right mattress for us. The delivery guys were also great, ringing ahead to say they were on their way and were very polite and c... Voir plus
L'entreprise a répondu
Service at the shop. Relaxed and allowed us to browse and then answered questions we had about different types of headboards to go with divan beds that we liked. Service and staff were great. Delivery... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Tamworth517
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Cardinal Point Retail Park, B78 3JG, Tamworth, Staffordshire, Royaume-Uni
- 182754111
4,8
Excellent
409 avis
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Réponse de Bensons For Beds - Tamworth517
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it.
Megan at Customer Care
Chris in the Tamworth branch was so…
Chris in the Tamworth branch was so helpful and friendly amazing customer service!
4 janvier 2026
Réponse de Bensons For Beds - Tamworth517
We're so happy to hear that you received amazing customer service and that our staff member was helpful and friendly. We appreciate your feedback!
Excelent delivery crew
Excelent delivery crew, professional and curtious. Could not have been easier
15 janvier 2026
Réponse de Bensons For Beds - Tamworth517
We appreciate you taking the time to share your positive delivery experience! We're so glad our crew was professional and courteous.
More than anything Chris the sales…
More than anything Chris the sales person was excellent.
20 janvier 2026
Réponse de Bensons For Beds - Tamworth517
We appreciate you pointing out how excellent our sales person was! We are so happy you had a positive experience.
New years treat
Needed replacement Tempur mattress. Called into Bensons to have a Quick Look as sales on after Xmas.
All sorted at a reasonable price, by a friendly lady, within half an hour and it was delivered promptly a week later.
Very happy with the service
15 janvier 2026
Réponse de Bensons For Beds - Tamworth517
We're happy to hear that you found a replacement mattress at a reasonable price. We're so glad the service was friendly and efficient, and that delivery was prompt. Thank you for your positive feedback!
Overpriced for quality offered.
Bought a bed from their premium range expecting quality finish.
Even though I paid almost £1000 (this being with their discount on Black Friday) the price does not justify the quality offered.
One leg from the headboard was missing, the chrome trims around the drawers are not fitted correctly and the drawers don't sink in evenly with the bed frame on one side.
******
Late edit: Since then the CS team has been in contact to have the matter resolved. I appreciate their dedication and commitment in making things right. Maybe just because their team is still based in the UK . There is still hope :)
11 janvier 2026
Réponse de Bensons For Beds - Tamworth517
Thank you for sharing your feedback. We’re very sorry to hear about the issues with your bed, including the missing headboard leg and the quality concerns with the drawers and trims. This is not the standard we aim to provide, and we completely understand your disappointment—especially after choosing a premium range product.
We can confirm that we have contacted you today to discuss this matter further and are working to resolve the missing part and quality concerns as quickly as possible. Your feedback has been shared with our quality control team to ensure improvements are made.
Best wishes,
Megan
The girls were great in store...
The girls were great in store...
In and out with a matress on order within 30 mins...
Thanks guys!
21 décembre 2025
Réponse de Bensons For Beds - Tamworth517
Thanks for the great feedback Mr Webb! We’re so pleased the team made things quick and easy for you—mattress ordered in just 30 minutes, that’s impressive! 😊 Enjoy your new bed when it arrives,
- Megan at Customer Care!
The sales assistant was helpful without…
The sales assistant was helpful without being pushy or hovering over us. We were set on a Sealy mattress and a wide selection was available in store.
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Tamworth517
Thank you for your feedback Ian! We’re glad to hear the team provided helpful service without any pressure, and that you found a great selection of Sealy mattresses in store.
Take care,
Megan at Customer Care
Friendly informative and helpful…
Friendly informative and helpful experience. Left the store happy with my purchase and customer service.
26 décembre 2025
Réponse de Bensons For Beds - Tamworth517
We appreciate you sharing your positive experience! We're happy to hear that you found our team friendly and helpful and that you are happy with your purchase. Thank you for your positive review – Lauryn at Customer Care 💜
Great experience so far
Great experience so far. We had help from Sharon at the Tamworth store, who was really helpful and kept us updated. Our bed arrives next week, so excited!
5 décembre 2025
Réponse de Bensons For Beds - Tamworth517
We're happy to hear that you had a great experience in our Tamworth store. We appreciate your positive feedback regarding the assistance you received, and we're excited for your bed's arrival next week!
– Thank you, Jess- Team Bensons
Réponse de Bensons For Beds - Tamworth517
We’re so pleased to hear Chris provided knowledgeable advice without any pressure! Creating a relaxed and informative experience is exactly what we aim for. 💜
Thank you for your positive review – Lauryn at Customer Care
Réponse de Bensons For Beds - Tamworth517
We appreciate your positive feedback! We are so glad you enjoyed our service and that you could not fault it. Thanks for choosing us,
Megan at Customer Care
Réponse de Bensons For Beds - Tamworth517
We’re so pleased you enjoyed the great choice of beds and found our prices reasonable! Our team works hard to provide helpful service, and it’s fantastic to know they made a positive impression.
Thank you for an amazing review Linda – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Tamworth517
Thank you for your kind words! We’re delighted to hear you appreciated the professionalism and excellent service from our team. Your feedback means so much to us! 💜
Thank you for your positive review – Lauryn at Customer Care
Sharon was really helpful and knowledgeable
Sharon was really helpful showing us many mattresses and slowly eliminating them one by one until we came up with the perfect one.
Very product knowledgeable courteous and polite
31 octobre 2025
Réponse de Bensons For Beds - Tamworth517
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received while choosing your perfect mattress.
Megan at Customer Care!
Excellent Service
Excellent Service
Sharon and Dawn were extremely knowledgeable and helpful they spent time explaining the different beds etc to us. Very grateful. Thank you!
23 octobre 2025
Réponse de Bensons For Beds - Tamworth517
We appreciate you sharing your experience! We're happy to hear that our team members were so knowledgeable and helpful in explaining the beds to you. Thank you,
Megan at Customer Care
The staff are amazing hands down..
The staff are amazing hands down..
The shop The service eveerythink was amazing we would highly reccomend you guys and we'd 1000% buy from u again
28 octobre 2025
Réponse de Bensons For Beds - Tamworth517
We're so happy to hear that you had such a wonderful experience with our team and services! Thank you for the amazing recommendation; we truly appreciate your support and look forward to serving you again- Megan at Customer Care
The staff were polite and helpful
The staff were polite and helpful, explaining about the different types of beds and mattresses. They allowed us as much time as we wanted to try lying on each mattress until we chose the right one.
21 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Tamworth517
We appreciate your feedback! We're happy to hear that our staff were polite and helpful in explaining the different types of beds and mattresses, and allowed you the time needed to choose the right one.
Thanks for your lovely feedback,
Megan at Customer Care
Great staff and delivery drivers.
This is the third mattress we have purchased from Bensons. Plenty to choose from at Tamworth. Always friendly staff to help and not force you to purchase something you don’t want.Emails and messages to keep you up-to date as regards delivery and time. Delivery drivers are always careful when coming into your house and removing old mattress. Excellent service all round. Thanks.
19 novembre 2024
Réponse de Bensons For Beds - Tamworth517
We're happy to hear about your positive experiences at Tamworth. It's great to know that our team provides friendly assistance without pressure and that you appreciate our communication and careful delivery service. Thank you for your continued business, it means alot!
Megan at Customer Care
We were greeted by one of the members straightaway
We were greeted by one of the members of staff as soon as we walked through the door and made extremely welcome.
We were then asked what were we looking for and what could they do to help .
We explained we were looking for a new bed and had certain requirements that needed to be taken into consideration.
After much care & attention taken with no pressure sales we were shown what beds were available and we came down to one bed and placed an order for a date of delivery to be advised when we’re ready.
Would recommend this particular store and the care and attention by the member of staff concerned was excellent.
11 octobre 2025
Réponse de Bensons For Beds - Tamworth517
Sounds like a truly welcoming experience—no push, just genuine care and attention! Thanks for recommending the store and the awesome team. Here’s to many comfy nights ahead! 🛏️Megan at Customer Care😊
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