I had such an excellent experience choosing my new mattress, and I can’t thank Kerry enough for her help. She was incredibly knowledgeable, patient and genuinely interested in helping me find the... Voir plus
Établissement
Changer d'établissementUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
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Lisez les avis des autres
Excellent service in the shop. Really knowledgeably manager. Electronic measurement test bed (no pun intended) to see what mattress would be most suited to you. No pressure selling and lots of matt... Voir plus
L'entreprise a répondu
Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us th... Voir plus
L'entreprise a répondu
Our delivery and assembly from Bensons was excellent. Dominic and James were very friendly and courteous. They were also extremely efficient in the assembly of the bed and headboard and cleared aw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Telford737
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, Royaume-Uni
- 1952216803
4,8
Excellent
376 avis
Demande des avis aux clients
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First class service
From making the purchase to the delivery I was kept informed and updated on the progress of my order. Every member of the Benson team I came into contact with was a credit to the Organisation.
9 mai 2026
Réponse de Bensons For Beds - Telford737
We're happy to hear you were well-informed about your order's progress. It’s wonderful to know that every team member you encountered reflected positively on our organization. Thank you!
Team Bensons
Prompt attention.
Prompt attention.
We weren’t under pressure to buy. Julia took time with us to help us make the right choice.
7 mai 2026
Réponse de Bensons For Beds - Telford737
We're happy to hear that you received prompt attention and that our team helped you make the right choice without pressure. Thank you for your feedback!
Team Bensons
David was a great sales person
David was a great sales person. Felt really comfortable and supported, just like the mattress he sold to us 😜
6 mai 2026
Réponse de Bensons For Beds - Telford737
We're so happy you felt comfortable and supported during your purchase! It's great to know the salesperson provided excellent service and you love your new mattress.
Team Bensons
The people at the shop explad…
The people at the shop explained everything to use and pointed us to the best bed for us.the service was excellent the delivery men stue and Lee were excellent and explained how to use the mattress.
6 avril 2026
Réponse de Bensons For Beds - Telford737
Thank you! 😊 We’re so glad our shop team could explain everything clearly and help you find the perfect bed. Huge thanks to Stu and Lee for delivering great service too — we’ll be sure to pass on your kind words. Enjoy your super‑comfortable mattress,
Megan | Customer Care Specialist🛏️✨
Thank you Kerry, you were a great help.
Kerry at the Telford branch provided well-informed and friendly advice in our selection of a new mattress, giving us plenty of time to compare all the various options.
15 avril 2026
Avis spontané
Réponse de Bensons For Beds - Telford737
Thank you for your lovely feedback! We’re delighted Kerry at our Telford branch provided friendly, well‑informed advice and gave you plenty of time to compare the options.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan | Customer Care Specialist💤
Réponse de Bensons For Beds - Telford737
Susan Summerfield,
We appreciate your feedback and are so glad you received excellent assistance and advice. Thanks for sharing your positive experience!
Team Bensons - Jessica
Knowledgeable salesperson and no…
Knowledgeable salesperson and no pressure sale- Julie. Good price and even better knowing they accept blue light discount (!)
1 avril 2026
Réponse de Bensons For Beds - Telford737
Thank you for the great feedback! We’re so pleased to hear Julie provided knowledgeable, no‑pressure service and that you felt you got a good price. We’re also glad the Blue Light discount made it even better! We’ll be sure to pass your kind words on to Julie,
Megan | Customer Care Specialist💜
Sales person extremely helpful and…
Sales person extremely helpful and polite and delivery came exactly on time. Delivery men very helpful and polite too.
2 avril 2026
Réponse de Bensons For Beds - Telford737
We appreciate your fantastic feedback! It's great to know our salesperson was helpful and courteous, and your delivery arrived promptly. We're also happy the delivery team was polite!
Great service
Great service from beginning to end
Staff polite and helpful.
The delivery was as planned and the staff carried out the job very efficiently
Would definitely purchase from them in the future
3 avril 2026
Réponse de Bensons For Beds - Telford737
Thank you for your kind words! 😊 We’re delighted to hear you had great service from beginning to end, with polite, helpful staff and an efficient delivery just as planned. We really appreciate your support and look forward to helping you again in the future,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Telford737
Thank you! We’re so glad to hear our staff member was very helpful — we really appreciate your feedback,
Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Would definitely recommend Benson for beds. Thank you ❤️
22 mars 2026
Réponse de Bensons For Beds - Telford737
Thanks for the amazing review Andrea! We’re so glad everything was smooth from start to finish — and we really appreciate the recommendation. Enjoy your new bed,
Megan at Customer Care🌟
It went smooth throughout the…
It went smooth throughout the transaction to the delivery. Benson for beds kept in contact and gave us options for delivery date. They even offered us earlier delivery near the time. The wardrobes are absolutely beautiful and made from high quality materials. The delivery drivers also installed the wardrobes. They were very polite and respectful to our property. We had an excellent experience throughout. Well done Benson for Beds and all their wonderful staff
18 mars 2026
Réponse de Bensons For Beds - Telford737
Thank you so much for your wonderful review! We’re delighted to hear everything went smoothly from the moment you placed your order right through to delivery. It’s great to know you were kept well informed, offered flexible delivery options, and even an earlier slot closer to the time.
We’re so pleased you had an excellent experience throughout. Thank you for taking the time to share your feedback,
Megan at Customer Care! 😊✨
Bensons should put some effort into getting their order and delivery right…
Bensons should put some effort into getting its order & delivery system into fit for purpose! How can you send out a delivery vehicle with half the items missing. After waiting for 6 weeks from order only to have one mattress go to one warehouse and the second to another. Then another 3 week delay for a second delivery and inconvenience. We are still waiting for one item to be delivered off the order.
17 mars 2026
Avis spontané
Réponse de Bensons For Beds - Telford737
Thank you for your feedback — I’m really sorry to hear about the delays and the issues with items being sent to different warehouses. This definitely isn’t the level of service we aim to provide, and I completely understand how frustrating this has been, especially after such a long wait.
To look into this properly and make sure we can get your remaining item sorted as quickly as possible, could you please send us your order details? Once we have that, we can contact you directly and investigate what has happened.
Thank you, and we appreciate your patience while we get this resolved,
Megan at Customer Care
My local Benson for beds store is the Telford Branch
My local Benson for beds store is the Telford Branch & i have built up a good rapor with one of the female members of staff. I won’t mention names but she is always polite, extremely helpful & informative. When a customer comes into the store she will always acknowledge them & be there if they need assistance. She is an asset to the company.
20 mars 2026
Réponse de Bensons For Beds - Telford737
Thanks for the lovely review Mark! This review made our day!
We truly appreciate your feedback.
Megan at Customer Care💜
Gave appropriate advice without being…
Gave appropriate advice without being pushy, listened to our needs
17 mars 2026
Réponse de Bensons For Beds - Telford737
So glad to hear this Jo-Anne! 😊 Listening and offering the right advice — without the push — is exactly what we aim for!
We truly appreciate your feedback.
Megan at Customer Care💜
Easiest shopping experience you’ll ever have.
From entering the shop to receipt of our mattress all passed like a dream. Simple and straightforward. Service was excellent throughout.
31 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Telford737
Bob Follows,
We're happy to hear that your experience, from entering the shop to receiving your mattress, was simple and straightforward! We appreciate your positive feedback on our service.
Team Bensons
Really pleased with service
Really pleased with service. Lady in shop was great, kept up to date with order and delivery guys were fab. All in all, really pleased
1 mars 2026
Réponse de Bensons For Beds - Telford737
Thank you so much for your lovely review! I’m delighted to hear you were really pleased with the service, that our colleague in store took great care of you, and that the delivery team were fab as well. We truly appreciate your kind words.
Megan at Customer Care
Réponse de Bensons For Beds - Telford737
John Nixon,
We're so glad to hear that you had a great experience. We appreciate you taking the time to share your positive feedback with us.
Team Bensons
Helpful and polite delivery guys
Stayed true to the delivery date, gave me reminders as the date was approaching. Good delivery experience.
27 février 2026
Avis spontané
Réponse de Bensons For Beds - Telford737
customer,
We appreciate your feedback! We're so happy to hear that we stayed true to the delivery date and that you had a good delivery experience with the reminders.
Team Bensons
Had the perfect product
Had the perfect product, had 20% off and the service by Julia at Telford was spot on. A happy customer.
1 mars 2026
Réponse de Bensons For Beds - Telford737
Michelle,
We're happy to hear that you found the perfect product with a great discount! We appreciate your positive feedback regarding the service you received.
Team Bensons
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