Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit D1a Lakeside Retail Park, RM20 1WN Thurrock, Essex, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed... Voir plus
L'entreprise a répondu
Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... Voir plus
L'entreprise a répondu
Great service at store. Delivery on time & efficient teamwork done in quick time. Excellent all round would recommend to others.
À propos de l'entreprise
À propos de Bensons For Beds - Thurrock561
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, Royaume-Uni
- 1708869617
4,8
Excellent
382 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick easy and helpfull
24 octobre 2024
Raj took his time to take us through…
Raj took his time to take us through the wide range of beds and mattresses available and gave detailed explanations to our questions.
22 octobre 2024
Great purchase process
Very helpful staff who gave us help in which mattrass to purchase
8 octobre 2024
Great choice
There was a great choice of beds and mattresses. The sales team were professional and very knowledgeable of the products available in store.
16 septembre 2024
Very professional and excellent…
Very professional and excellent customer service experience. Was able to help and guide with choosing mattresses
28 août 2024
Helpful staff
I dealt with two branches, Cambridge and Thurrock. Very helpful staff especially with alterations to my order, thank you very much.
25 août 2024
Good service
Good service, shop employees were very friendly and approachable, also rang up to change a delivery address which was sorted very quickly
8 juillet 2024
All round great products and people
Great bed and Excellent customer service from the shop right through to delivery.
4 juillet 2024
Helpful and polite service.
19 juin 2024
Purchase of a orthopaedic mattress. The sales man was very professional and helpful. Took time to explain the different types.
The sales man was very friendly and professional. Took time to answer the questions. He was very helpful.
18 juin 2024
Totally Unacceptable Customer Experience
The sales associate that attended to me on Friday 7th June 2024, a female of Asian descent was very rude, condescending and utterly unprofessional when I went to make the final payment on my purchases after the initial deposit paid the previous day with another sales associate at the same store.
I only proceeded with the transaction because of the courtesy and respect showed to me by Lateef Idris the associate who served me the previous day who actually went above and beyond the call of duty to provide world class customer service to me.
Her behaviour was beneath that expected of anyone who provides frontline customer service to people who have come to Bensons to spend their hard earned money especially in the face of stiff competition from other providers within same retail complex at Lakeside.
Her dismissive and totally unacceptable behaviour only mellowed when she realised I was paying almost £1800 for two beds without taking the finance option.
Date of experience: 07 June 2024
10 juin 2024
we were greeted at the door
we were greeted at the door, the lady let us take a look, was not pushy, just said that she was here for any questions. when we had questions she was very knowledgeable. we have had bad backs recently so we needed guidance and ended up with a mattress that was approved by orthopaedic association.
30 mai 2024
No fuss
No fuss, no pushy sales person, we knew what we were looking for, found it / bought it. easy transaction - made a nice change not to be jumped on the second you walk through the door.
29 mai 2024
The service was good nice friendly …
The service was good nice friendly staff very helpful
24 mai 2024
Good experience with bensons beds
Good experience with bensons beds
Very knowledgeable and helpful
1 avril 2024
Staff were very helpful and they had a…
Staff were very helpful and they had a range of products at all price ranges from the cheap to expensive
25 mars 2024
Deciding on new bed
Very good advice given and time to think about the purchase whilst in store, friendly down to earth, thanks Jody.
23 mars 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.