Bensons For Beds - Uddingston650 Avis 

No complaints, came on the day requested, bang on time, courteous delivery team,new mattress in old one in no time, the only thing we had to do was make the bed up.

Lynn the staff member who helped me was very helpful and made my purchase an easy choice

Good straightforward experience

Everything went to plan from start to finish. Well done all.

All the ladies in the uddingston branch are fab especially Heather

The sales assistant was wonderful. Spent time , no rush ,knowledgeable and a lovely happy person. I took a long time to decide and she fully understood what I was looking for.
We went to look not really to buy on that day but we bought.
A good shopping experience.

I’m happy with the quality of my bed & had a good delivery service as well

Delivered on time very good and polite delivery persons. Show room assistants very helpful and nit pushy

Heather made it very easy to choose a new mattress and pillows. She was lovely and I can’t wait to try out my new bed!

The service in the shop was excellent. The mattress was delivered as arranged.

I loved sales representative who took my order she was absolutely brilliant but what I didn't like was the fact that Benson's beds are charging me £50 delivery from their store which is 3 minutes away from my home, I am not a miserable person but £50 is way to much I would pay £20 but I've learned my lesson I will just be picking my goods up if and when I buy from Benson's beds again.

I was very happy with my purchase. Maureen was very helpful and went out of her way to for me. I have Parkinson disease and was grateful for her kindness. She knew what I needed and went about it in a professional manner. Not very good with this message and hope you get this.

Mrs June McNally

A dont even think one star.would have been better sleeping ruff on the streets than £1000 mattress my back is breaking.Avoid this company at all costs the costumer service was shocking,8year warranty doesn't cover anyhthing waste of money and time go to Dreams instead.

Very helpful personal but professional service, Maureen was very nice and helpful, would recommend

Excellent service throughout from ordering the bed to bed being delivered on day of request staff and crew who delivered where excellent 👍

Delivered on time by friendly staff. Great mattress no problems at,all

One of the worst experiences I have had for one of my most important expensive purchases ever made.

Ordered a bed on approx 4 week delivery. On arrival the bed was damaged and the screws were threaded therefore could not use any tools to remove. Called, emailed and whatsapp’d, was told 2 working days for replacement parts, then called again was told 2 weeks. After 2 weeks then got told 4 weeks. After 4 weeks got told up to 6-8 weeks. Each person each point of contact told me a different timeframe. I was told a date for the parts finally, but again this was not true and is now passed this date provided again.

Requested callback from ‘escalation team’, no callback. Requested compensation for not having a bed to use and paying thousands for the order, nothing. Was told managers at customer care are not available and could not help either.

As a first time purchase, I am left helpless and feel sickened by the lack of care. I was told at the start of the issues that my parts order was placed as ‘matter of urgency’ twice, yet nothing has been done.

I will seek citizens advice and further legal help to hopefully receive my goods, or ensure my consumer rights are not violated and seek my money back or compensation for this awful awful experience.

Greeted when we came in store by Heather who helped us with our purchase