We had an amazing experience in the wednesbury branch on Friday! We went in need a mattress to take home that day, Rob was incredibly helpful in finding us one out the clearance sections. From... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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Lisez les avis des autres
We had visited the superstore at wednesbury that had a lot of choice and variety. We were greeted by Gaynor who was absolutely fabulous and guided us through the journey effortlessly. She was... Voir plus
L'entreprise a répondu
Great in store, used 'sleep machine' for mattress & pillow recommendations. Delivery was on time and done well. However, pillows are unsuitable for us, but they won't do anything as 'we recommend but... Voir plus
L'entreprise a répondu
A very positive experience with Bensons for Beds from the first person in store who was extremely helpful to the delivery people who came at the expected time and rang to say when they were on their w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Wednesbury606
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, Royaume-Uni
- 1215057671
4,7
Excellent
725 avis
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Réponse de Bensons For Beds - Wednesbury606
We are so pleased that our team member was helpful and informative. We truly appreciate your kind words and feedback!
Delivery and installation was very good…
Delivery and installation was very good both people who came we’re respectful of my property
16 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased to hear your delivery and installation were very good and that our team was respectful of your property. Thank you for your wonderful feedback!
Everything from start to finish was…
Everything from start to finish was well explained
6 juillet 2026
Réponse de Bensons For Beds - Wednesbury606
We're so happy to hear that everything was clearly explained. We appreciate your kind words!
Zak was incredibly helpful
Zak was incredibly helpful, polite and informative. His advice on measurements to ensure there would be no mishaps with delivery, together with advice on organising delivery dates and times were invaluable. Thank you very much Zak
2 juin 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
We're so pleased to hear our team member was incredibly helpful and informative, providing invaluable advice on measurements and delivery. Thank you for your wonderful feedback!
Team Bensons
Great service from start to finish
Great service from start to finish. Would highly recommend
1 juillet 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased you received great service from beginning to end. Thank you for your recommendation!
Team Bensons
No pressure to buy
No pressure to buy, just good honest advice and service from Abu. Very friendly and thorough.
29 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased you received good honest advice and service from our team. We're glad they were very friendly and thorough, ensuring no pressure to buy.
Team Bensons
Great all round experience
Great all round experience. Clear and responsive vommunication. Emiluan and Daniel delivered and installed the bed with efficiency and care, thanks
29 juin 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
We're so pleased you had a great all-around experience, with clear and responsive communication. It's wonderful to hear our team delivered and installed your bed with efficiency and care.
Team Bensons
Réponse de Bensons For Beds - Wednesbury606
We are so pleased to hear that our team provided such excellent service. Thank you for your positive feedback!
Team Bensons
Perfect experience!
From choosing the bed in store to finally sleeping in the bed has been a lovely experience.
ALL staff were very polite and friendly, lots of beds to choose from in store.
We were told what type of mattress and pillow would be suitable for us, didn’t feel rushed or pressured into buying - it was very relaxed.
The day we had the ottoman bed delivered and built (on the hottest day of the year may I add) the guys arrived exactly when they said, they worked so hard to make sure everything was perfect and that we were happy before they left.
We have not slept so well for a long time. Thank you !!
I would 100% recommend Bensons Beds.
Thank you
28 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased to hear that your entire experience, from choosing your bed to finally sleeping in it, was so positive! It's wonderful that our team provided polite, friendly, and unpressured assistance, and that the delivery and assembly were handled perfectly. Thank you for your kind recommendation!
Team Bensons
Outstanding Customer Service from Kay at Wednesbury – Highly Recommended!
I recently purchased a bed and mattress from the Wednesbury branch of Bensons for Beds, and I couldn't be happier with the overall experience.
From my very first visit, I was welcomed by Kwesi (Kay), who was friendly, approachable, and extremely knowledgeable. Buying a new bed can be overwhelming with so many different mattress and bed frame options available, but Kay took the time to guide me through the entire process without any pressure.
He introduced me to the SleepPro technology in the store, which helped identify the best mattress options based on my sleeping style and comfort preferences. After several visits to make sure I was completely happy with my choice of mattress and bed frame, Kay carefully explained the ordering process and what to expect with delivery.
Unfortunately, my first delivery did not go as planned. The two delivery drivers said they were unable to get the divan base upstairs due to the staircase. I was confident it had been measured correctly and suggested they try different angles, but they said they had already done so. As I wasn't convinced, I reluctantly agreed to have the bed and mattress returned to the warehouse.
I then returned to the Wednesbury branch and spoke with Kay, who listened to my concerns, apologised for the experience, and arranged a second delivery free of charge.
The second delivery team were fantastic. They were patient, willing to try different approaches, and successfully managed to get both the divan base and mattress into the bedroom without any issues. Their determination made all the difference.
I am absolutely delighted with my new bed and mattress, and I want to say a huge thank you to Kay for his outstanding customer service and support throughout my entire journey, from helping me choose the right products to resolving the delivery issue. He truly went above and beyond to ensure everything was sorted.
I would highly recommend anyone looking for a new bed or mattress to visit the Wednesbury branch of Bensons for Beds and ask for Kay. His knowledge, patience, and excellent customer service made what could have been a stressful experience into a very positive one.
Thank you, Kay, and the team at Wednesbury!
18 mai 2026
Réponse de Bensons For Beds - Wednesbury606
We are so pleased to hear about your excellent experience with us, especially the positive impact our team member had. It is wonderful to know that the SleepPro technology and the dedication of our second delivery team led to your complete satisfaction. We truly appreciate you sharing your journey and kind words.
Team Bensons
Réponse de Bensons For Beds - Wednesbury606
We're delighted you received excellent customer service. We appreciate your feedback.
Team Bensons
Rob was really helpful and very…
Rob was really helpful and very knowledgeable about the products we chose, we would definitely use Bensons for Beds again
24 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased our team provided helpful and knowledgeable service. We appreciate your kind words and look forward to assisting you again!
Team Bensons
friendly and helpful staff who let us…
friendly and helpful staff who let us take our time to decide on our purchase and also very knowledgeable about the products they sell but I also learnt a few tips about posture and how to sleep better
The delivery team were also excellent, punctual, careful and friendly
30 mai 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased our staff provided excellent product knowledge and helpful tips for better sleep. It's wonderful to hear our delivery team was also punctual and careful. Thank you for your feedback!
Team Bensons
Réponse de Bensons For Beds - Wednesbury606
We're so pleased our team was helpful and pleasant. Thank you for your kind words!
Team Bensons
Great service arrived on time
18 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased to hear this! Thank you for your feedback!
Team Bensons
Patient and Kind service with vulnerable adult
The salesman 'Rob' was so patient with our 91 yr old profoundly deaf mother who has dementia. Let her try the beds, didnt rush her, took her arm around the shop. So lovely, she gave him a kiss when she left.
16 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We are so glad to hear about your positive experience and the wonderful care our team provided. We truly appreciate your kind words.
Team Bensons
excellent service from knowledgeable…
excellent service from knowledgeable customer friendly staff member ( Gaynor )
15 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased our team member provided excellent, knowledgeable, and friendly service. Thank you for your kind feedback.
Team Bensons
Great shop, great staff
We needed a new mattress but didn't have a clue what kind would suit us so were happy to find out when we visited Bensons for Beds that we could use their sleep technology to narrow it down to just a few types.
Kerry helped us and answered any questions we had, gave us advice and was such a lovely person overall. Thank you for making our experience a good one.
7 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We're so happy to hear our sleep technology and team member helped you find the perfect mattress. It's wonderful that your experience was a good one. Thank you for your kind words!
Team Bensons
The man in wednesbury store Rob was so…
The man in wednesbury store Rob was so helpful made the whole process easy.
The text confirmation about delivery spot on called 30 mins before delivery and the delivery drivers were so good very respectful and helpful
8 juin 2026
Réponse de Bensons For Beds - Wednesbury606
We're so pleased our team made the process easy and that our delivery communication and drivers were respectful and helpful. Thank you for your kind words!
Team Bensons
Réponse de Bensons For Beds - Wednesbury606
We're so pleased to hear our sales team was helpful and that you felt no pressure. Thank you for your kind feedback!
Team Bensons
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