We had an amazing experience in the wednesbury branch on Friday! We went in need a mattress to take home that day, Rob was incredibly helpful in finding us one out the clearance sections. From... Voir plus
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Établissement
Changer d'établissementUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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Great in store, used 'sleep machine' for mattress & pillow recommendations. Delivery was on time and done well. However, pillows are unsuitable for us, but they won't do anything as 'we recommend but... Voir plus
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We had visited the superstore at wednesbury that had a lot of choice and variety. We were greeted by Gaynor who was absolutely fabulous and guided us through the journey effortlessly. She was... Voir plus
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A very positive experience with Bensons for Beds from the first person in store who was extremely helpful to the delivery people who came at the expected time and rang to say when they were on their w... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Wednesbury606
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, Royaume-Uni
- 1215057671
4,7
Excellent
729 avis
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We visited the Wednesbury branch and…
We visited the Wednesbury branch and found Niall very approachable and informative
19 mars 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Thank you so much Robert! We’re really glad to hear your visit to the Wednesbury branch was a positive one and that Niall was approachable and informative. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Awful delivery service
The experience in the shop was great, and we placed the order that day. After agreeing to Finance and signing up, we then received emails that we had to pay the outstanding balance, or our order will be delayed - had to make an unnecessary phone call but all sorted. Then came the day of delivery and I had to take the mattress upstairs up with one of the delivery men (who was great) as the other refused and was trying to get me to sign a waiver which would make the guarantee null - mattress went up the stairs fine. From what was meant to be a day to look forward cause stressed.
16 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you for taking the time to share your experience. We’re really pleased to hear that things started off so well in the shop and that placing your order felt straightforward. That’s exactly the experience we aim to give every customer.
Thank you for your patience while things were sorted, even though it turned what should have been an exciting day into a stressful one. We hope that now everything is in place, you can finally enjoy your new mattress and the comfort you deserve. If you ever need anything else, we’re here to look after you,
Megan at Customer Care
Good experience all round
Good experience all round, from help and advice in the store. To the delivery and installation I could not fault. Very professional and polite. Thank you Bensons
14 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Annemarie Rawlings,
We're happy to hear that you had a good experience all round! It's great to know that you were pleased with the help and advice in store, as well as the delivery and installation. Thank you for your feedback.
Team Bensons - Jessica
Love the wardrobe
Love the wardrobe, looks wonderful. Delivered on time, staff were very polite. Only gripe I have is having to find someone to assemble. Feel that you should supply with assembly!
12 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Kerry Steadman,
We're happy to hear that you love the wardrobe and the delivery service. We appreciate your feedback regarding assembly options, and we'll consider it for future improvements.
Team Bensons
The easy of purchasing and help with…
The easy of purchasing and help with the choice
Delivery bang on time
2 people for assembly worked efficiently and took away all the packaging
Just great
Thank you
13 juillet 2025
Réponse de Bensons For Beds - Wednesbury606
Mick Mills,
We're happy the purchase was easy and our help was useful. It's great the delivery was on time, the assembly was efficient, and the team removed all packaging. Thank you!
Team Bensons
Nial was very helpful in choosing the…
Nial was very helpful in choosing the right mattress and bed . He answered our questions well and gave information that we needed to make the right decision
10 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Great to hear Nial was so helpful! 😊 He gave you all the info you needed and answered your questions clearly — exactly what we aim for when helping you choose the right bed and mattress. Thanks for the lovely feedback,
Megan at Customer Care
Helpful and approachable
Helpful and approachable staff in store, on phone and when bed was delivered and put together. Friendly, not pushy. Professional. All communication was clear. Would recommend to others.
14 février 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you so much for your lovely review! I’m really pleased to hear that you found our staff helpful and approachable both in store and over the phone, and that your delivery team were friendly, professional, and made the setup process easy. It’s great to know you never felt pushed and that all communication was clear throughout — that’s exactly the experience we strive to provide.
We truly appreciate your recommendation,
Megan at Customer Care
Great service, just wrong headboard delivered
Great service and polite courteous staff
Would have been a 5* if the correct headboard was delivered
Erin headboard delivered instead of Westminster
Spoke with customer support who said will get back in 48 hrs- still waiting after over 2 weeks
Customer service have got in touch and hopefully will receive correct one soon
Excellent customer service
Megan - you are a star 🌟
10 mars 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Thank you for your feedback, and I’m really sorry that the wrong headboard was delivered. Receiving the Erin instead of the Westminster is understandably frustrating, especially after experiencing polite and helpful service otherwise.
I also apologise for the delay — you should not have been waiting over two weeks for an update.
We have contacted you today to offer a replacement and to get this resolved as quickly as possible. If you need anything further in the meantime, we’re here to help,
Megan at Customer Care
Great selection of beds
Great selection of beds, bases and headboards at the Wednesbury branch far superior to the branch we visited previously. Kay was very informed of the product range and gave us good advice.
10 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you for your lovely review! We’re so pleased you enjoyed the great selection at our Wednesbury branch. It’s wonderful to hear that Kay’s product knowledge and advice helped make your visit a positive one. We really appreciate your feedback,
Megan at Customer Care
Excellent service through from visit to…
Excellent service through from visit to showroom in Walsall, communication after ordering and delivery process.
8 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you so much for your lovely feedback! We're delighted to hear you received excellent service throughout your visit to our Walsall showroom, as well as clear communication and a smooth delivery process. – Megan at Customer Care
Poor Service / Missold / Poor Customer Service
If I could give this company 0 it would have been given. Ordered a bed from here and was missold the product by a colleague in the wednesbury store (Jordan) which was even discounted due to this huge error
On our order. Then waited until delivery date to inform us to measure the house space. To realise we had also not been notified of specific beds for our home space to avoid delivery day disappointment
Completely unacceptable service and staff have no empathy what so ever.
To make matters worse they then said it’s was 10% charge still due to their failure and possible excess charges due to their vague information on measuring.
Do not order from here as their own delivery drivers have confirmed this issue happens frequently and is so disappointing given then do little to do nothing to support you through the experience. No apology have been given or compensation.
This is still unresolved and even the delivery failure team (Wendy) was unapologetic and tried to blame us for not measuring when we did ! It’s that we were misled and not advised in store.
To rely on a silly link at the bottom of an email to measure is silly as your beds clearly do not adapt to homes. If we knew this we would not have wasted time measuring or ordering in the first place.
I will be making many aware of this because for first time buyers the treatment has been nothing short of disgusting.
27 février 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Hello Kaiya,
We appreciate you bringing this to our attention. We are sorry to hear about the issues you experienced with the bed order, the miscommunication, and the delivery process. We'll investigate these points to improve our service and prevent similar situations in the future. Thank you for your feedback,
Megan at Customer Care
Great place to buy a bed
Great place to buy a bed
Staff were very friendly and helpful.
Would definitely recommend to buy a bed.
4 février 2026
Réponse de Bensons For Beds - Wednesbury606
We're so glad to hear you had a great experience buying a bed and found our staff friendly and helpful. Thank you for recommending us,
Megan at Customer Care
Excellent knowledge from the staff on…
Excellent knowledge from the staff on the beds. Even pointing out things we hadn’t thought of. Would go here every time.
22 février 2026
Réponse de Bensons For Beds - Wednesbury606
Hello Mark,
We're happy to hear the staff's knowledge was helpful in selecting your bed, even highlighting considerations you hadn't thought of. Thank you for your recommendation,
Megan at Customer Care
“The customer service was excellent
“The customer service was excellent, and the delivery driver was very polite.”
19 février 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
We're happy to learn that you received excellent customer service and that our delivery driver was very polite. We appreciate your positive feedback!
Stewart - Team Bensons
Wonderfully staff
Wonderful staff, friendly, honest and not pushy to sell you something and the products which I have brought in the past is definitely your money's worth.
14 février 2026
Réponse de Bensons For Beds - Wednesbury606
We appreciate your positive feedback! We're happy to hear that our staff was friendly, honest, and not pushy, and that you feel our products are worth the money.
My dream mattress has arrived!!!
Very helpful staff on the shop floor and prompt delivery. So far the mattress is very comfortable, hoping it will be stay like that.
Will definitely recommend Bensons for Beds to family and friends. 👍🏼
13 février 2026
Réponse de Bensons For Beds - Wednesbury606
We're happy to hear that our shop floor staff were helpful and the delivery was prompt. It's also great to know you find the mattress comfortable so far. Thank you for your positive review – Lauryn at Customer Care 💜
Staff were polite efficient in…
Staff were polite efficient in explaining regarding purchase . Goods were delivered on time again by professional members of staff. Thankyou all
14 février 2026
Réponse de Bensons For Beds - Wednesbury606
We appreciate you sharing your positive experience! We're happy to hear that our staff was polite and efficient and that your goods were delivered on time by professionals.
Stewart - Bensons Team
Benson for beds great value
Was seen by chloe and she was friendly, informative and very helpful. We were nit.rushed or put under pressure and got the perfect bed and mattress for us. A fantastic experience at Bensons for beds and great value too 👍
12 février 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
We're happy to hear that you found our team member friendly, informative, and helpful. It's great you felt no pressure and found the perfect bed and mattress. We appreciate your positive feedback,
Megan at Customer Care
Great customer support in store
Great customer support in store, and fantastic delivery.
After doing research we knew what we wanted, but was still guided by store staff to get everything covered with bed base, headboard, and mattress. Really happy with the end product.
5 février 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
We're happy to hear that you received great support in store and a fantastic delivery experience. It's wonderful to know our staff guided you to get everything you needed. Thank you for your positive feedback!
5 ⭐️ service and delivery
Excellent in store service, we wasn't hassled like in many other stores. The member of staff was always on hand to help with other queries that we had regarding certain types of mattresses.
Delivery team were very informative and polite upon delivery. Will definitely recommend benson for beds for anybody considering buying there next bed frame/mattresses.
17 janvier 2026
Réponse de Bensons For Beds - Wednesbury606
We're happy to hear that you received excellent service in our store without feeling pressured. It's great to know that our team was helpful and that the delivery team was informative and polite. Thank you for recommending us!
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