BerkleyFishing Avis 3

First time ordered from this website. When I received my ordered I realized that is not what I was looking for. Nothing wrong with the item just not what I needed. I reached out to customer service asking to return. They said sure no problem. We will send out a return label with in 24 hrs. Ten days later still no return label. I call back a second time asking for a return label. They tell me oh we don't know why the return label was not sent out. The representative said let me escalate this to my supervisor to ship it out to you and you will have it with in about 15 minutes. That was an hour before they close. I waited 45 minutes and called back as nothing was sent to me. They kept me on hold for 20 minutes since they already closed so I would hang up.

Will not be buying anything else from them.

I love this great company because they don't charge withdrawal fee or commission. I rate this company 100% because of their good work and trusting process

I phoned the company several times, and got a busy signal every time. I then emailed them with my question, and got no reply.
If you can't communicate with your customer, you have poor customer relations !