Bespoke Airsoft Avis 

The staff is superb. Service is friendly and what I would expect. Their price match service is nice to know.
A must say that they have a open mind to allowing you to handle the guns in store. They do have a good level of knowledge. I'm no expert but the advice I get has been helpfull.

Great customer service in store!
Now in wycombe HP10 9PN,
Exited to for what they have to come!!

I was looking for a specific gun and I phoned the store a few times asking for advice, the man was at first trying to help me but had no understanding of airsoft guns, The gun I was after was similar to one shown on their website with a different name (which is incorrect for the model) After trying to speak multiple times and being told I would get a call back from someone who knew I never did... So I called another website which turns out to be owned by the same people, the same man answered and seemed to get very annoyed... Well Anyway I ordered the Gun and was told in text UPS have the parcel and it would be delivered tomorrow (Tuesday) So I cancelled my plans with friends to stay in ALL DAY waiting for this to arrive... It Never did.

So I call UPS and they told me they had NOT collected any parcel and then so worried I call bespoke and the lady on the phone tells me UPS HAVE INDEED taken the parcel... well after much back and forth and worry I call Bespoke yet again to ask about a replacement as they seem to have lost it and I didn't want to wait ages for a missing parcel to appear or a replacement to just be sent then, the lady on the phone says yes she will make this happen and by 3pm I would have an email with the tracking number and invoice for the replacement... It got to 3pm and NO email... Now this is where is gets worse.

I call bespoke back as I had no email and no order update, no replacement sent, no UPS tracking as promised, I get the (Welsh?) guy back AGAIN on the phone, and he was NOT happy. I was nicely and calmly trying to state to him my worry about the situation and where is the replacement? He said "NO I won't send a replacement" I said well have you or have you not handed over the Original order to UPS? as they say you haven't and the lady said you had... this is where he had a mental breakdown and started screaming at me "DO YOU WANT A REFUND I WILL REFUND YOU, YOU WILL HAVE A REFUND" Like seriously? What an absolute rude person.

I received the Pistol and as I suspected it WAS the model I wanted, NOT the model they have listed on their website, Lucky me... So I email them back saying thanks and giving them the details and model of the gun so they could update their website and store with the correct model name and version and features, But no reply (wasn't expecting one) but no website updates to correct their ignorance.

I hope they can be a bit nicer in future and helpful to customers and not be rude and treat them like an annoyance rather than a valued customer.

Took a trip there shop today we travelled quite a distance and was not disappointed at all the customer service was absolutely brilliant couldn't of asked anymore from them walked out very happy with my purchase

I ordered an item from this company and within a few moments of unpacking a functional part of the item fell off. The charger supplied also failed to charge the battery and as such the item was useless.
I emailed countless times to get further guidance, and took ages to get a response - they did reply and apologised for delay as they were moving premises and short staffed. I was offered a refund, but when it was paid to me it was for an incorrect amount. I've continued to email and call about this to no avail as I simply get no response. I would advise any potential customer to avoid this company.. their customer service is s much a failure as their products in my opinion. They get one star for the fact that I can't leave a zero!

Me and my dad visited the shop walked in had lot of options of guns and pistol to choose from also very relaxed and fun atmosphere explaining different Airsoft guns and recommended some stuff walked out with two aap pistol and two magazine

Easy collection, nice store, good staff, will use again.

Unbelievable as it sounds, the folIowing actually happened. I bought a Golden Eagle SR25 and spare magazine from Bespoke which arrived on 23rd Nov 2023. The gun was faulty and wouldn't make a noise when plugged in. As requested I sent the gun and the spare magazine (unopened) back to Bespoke who promised they would refund my return postage of £10.70 (they still haven't). They then gave me the run around in sending me a replacement gun, saying I would have to have a repair done, even though the goods were faulty. Eventually, having pointed out my consumer rights, they finally agreed to send me a replacement gun. I emailed them to ask that they ensure I get the magazine returned too. The replacement gun arrived about 3 weeks after I had returned the faulty gun to them. The magazine which I had paid for was not in the box. To my amazement, having charged the battery and plugged the gun in, the replacement gun was faulty too - it didn't fire a single shot! By this point I had lost patience with Bespoke and advised that I wanted a refund and that they send a courier to pick up the gun (pointing out that they still hadn't refunded me the £10.70 return postage they had promised weeks ago). They finally agreed to get a courier to pick up the gun and advised they would email me the shipping label. When I opened the mail up, the shipping label was addressed to me! - they were going to get the courier to deliver the gun back to me! I contacted Bespoke again and they corrected the address issue. The gun was picked up and sent back. Today 3rd Jan to add insult to injury I have found that I have received only a part refund for the value of the gun only. I have not been refunded for the additional magazine I've bought, not been refunded for the initial postage cost, or refunded for my £10.70 return postage costs incurred, so am £26.67 out of pocket overall, having been supplied with not one but 2 faulty guns, the least they could have done having caused so much inconvenience is get the refund right. Compete incompetence/lack of interest and customer care....

Fantastic customer service, friendly service too, thank you for all your help and advice, can't wait to come back. Thank you jack

Bespoke Airsoft has a nice bricks and mortar store and I've had nothing but good experiences buying items there, ranging from springs to batteries to pews and that was both purchasing in-store and online. The staff at the shop are very easygoing and share the same passion as a player.
EDIT: Having visited the new store a few times since this review was first published, that change was for the better. No longer being on a older industrial estate, there is plenty of parking just outside the building. The store has a lot more floor space so even more items are available to look at ahead of buying plus there is a 4-lane shooting range you can pay to use where you can use the interactive AttackSense system, rent a pew package and even hook up your HPA line if your pews run on it.

Great store and soon moving to a bigger one. Jack was very helpful and friendly.

Superb shop, selection and assistance.

These guys guided me to what I needed without being too 'sale'sy' - brilliant stuff.

Very friendly and helpfull staff, repainted my gun back to black on the spot.
Plenty to look at inshore.

Very good customer service, good shopping experience, very nice

Great customer service. I made a mistake on a recent order and it was amended at no cost and with no quibble. This is how you get return custom. Buy the seller not the product.

IMO the best airsoft store in the UK. Found the customer service and value for money much better than Patrol base. Awesome customer service when I has some questions! Unbeatable prices!! Highly recommended! Couldn't ask for more.

I had a very pleasant experience. I was looking for an Army Armament R28 which Bespoke Airsoft were selling for less than anywhere else I looked. After I placed my order I easily got through to someone on the phone who updated me on my order status and shipped the product promptly. I placed the order on Sunday and received my new GBB pistol on Tuesday. Package was packed really well and everything is in good order. I can’t wait to test this on the field!

An absolute pleasure to buy from this company. From start to finish there is great communication, polite and fast service. Everything as excepted and a minor error fixed instantly. 10/10, please do not hesitate if you are considering.