bestbuy-officechairs Avis 

I bought the Consulat Executive Leather Office Chair for just under £200.

The "mech" would not screw onto the bottom of the chair. I contacted customer service who simply responded with a link to a video. It took a couple of more emails with photos of the part next to a measuring tape (to prove it wasn't square as it should have been) for them to acknowledge that the part was actually faulty.

Disappointed with the quality, I asked for them to collect the chair and arrange a refund. It's been an absolute nightmare dealing with their customer services. First of all, they are not polite at all. You will never get a hi or hello from them. Secondly, they never provide any updates. I get told that the chair will get collected today. Then no one turns up and I have to chase them for an update. So far, that's happened three times.

I am hoping someone collects it today. I don't believe they will and will have to arrange it myself and then invoice the company to reimburse the shipping costs. To get a refund, I will most likely have to do a chargeback on my credit card.

I urge you, do not deal with this company.

I assembled the chair wrong without reading the instructions but thanks to their EXCELLENT after sales service they not only talked me through what I should have done, sent me a video to show me how to assemble the chair correctly and checked that I had managed to correct my mistakes and all without a single note of judgement. Great company to buy from. I recommend both their product - chair is great now property assembled - and recommend their staff who have patience, excellent product knowledge and professionalism.

Purchased a chair and desk from Best Buy Office Chairs on Monday and arrived next day sharp. Great quality furniture and at a great price, spoke with a member of staff regarding choosing the best product to suit me and was very helpful and knew what they were talking about.

Would definitely recommend Best Buy Office Chairs and will use again.

I had been having some back pain with the chair that I am using and decided as a treat to buy myself a new office chair for Christmas, so I did my research checked out local companies and so forth and decided that the Luxor 27 stone 24 hour leather faced managers chair was for me and ordered it from best buy who promised swift delivery by the 24th.

All was good I didn't even mind the extra £40 delivery charge to get it to Belfast as the price at £262 was still very good, it didn't arrive as promised but not to worry it will come some time next week. It didn't.

I can't actually review the chair as I never got to sit in it after nearly four weeks of broken promises and delivery dates I had enough and cancelled the order.

All I had been getting was excuses about suppliers, track and trace and brexit, however, if you can't deliver the product then don't take the order on false pretenses or at least indicate that delivery may take some time.

Ross Smith Belfast, Northern Ireland

Easy to navigate website and a huge choice of chairs, so I finally chose the Wellington High Back Executive model. It was to replace my old 'farmhouse' type wooden chair I've had for years.

The 'Wellington' was a present from my Wife and it was moderately easy to assembled and a joy to sit in at my PC desk. So comfortable, I have actually nestled back and nodded off twice ! 😂

After only a few days of use, my Wife said that the LHS arm padding had gone flat, so she contacted 'Best Buy Office Chairs' and sent off some images. Her query was answered almost immediately, and they agreed that something was not quite right and they would send out a replacement arm.

We were not expecting delivery of the new arm until after the Christmas period and because of the Covid restrictions etc ... but a new set of arms, (a pair, left & right !), were delivered, as promised, within days.

Excellent service and communications from ordering / to delivery / and replacement of arm(s), can't praise them enough for their customer service !

Must go ... I feel a nap coming on ! 😴
😷👍

I bought a chair from bestbuy-officechairs. Unfortunately, the chair didn't arrive on the day I requested it for, which I think was more to do with the delivery company bestbuy-officechairs use; but in any case, this was not a good start!
However, the subsequent communication I had with them was excellent - they apologised and rescheduled the delivery for another time that suited me and were professional about this.
The chair itself is fantastic! It came assembled as ordered and very well packaged. I can't give 5 stars overall because of the initial mistake regarding delivery, but the service after that mistake and product were excellent. I would use them again.

Placed an order for an office chair and delivery was expected within 3-4 days. About a week later, still no sign of the chair, so I contact the company. They tell me they will call back within an hour, but they didn't. I call back the next day and tell them my order number, and that the chair still hasn't arrived after a week. What do they tell me? They never had it in stock to begin with! They tell me the stock is expected within a week on Tuesday. But why wasn't I informed of this before? Why did I have to call you? No email, nothing. They just took my money despite knowing there was no stock and decided to just keep quiet. Ridiculous. So I give them the benefit of the doubt and wait until the day they told me it was going to be back in stock.

The day arrives and I give them a call for an update on the stock. They answer the phone saying "good afternoon", even though it's very clearly morning. The person on the phone just laughs it off. Have they lost track of time or something? I ask about the chair stock, and now they tell me the stock will actually be coming in tomorrow! At this point, they're having a laugh. I lost all trust in these goons and decided to ask for a refund, which they happily accepted. Still waiting on the money to return into my account as I type this review. I've read a lot of great reviews on this company, so I don't know what went wrong.

If you want to order from here, be careful and ask about stock first, as chances are, products will show up as in stock and available to purchase on the website despite being out of stock, and they won't even bother informing you after taking your money. They make you call them instead. Or better, look elsewhere, because this place is an utter waste of time.

The chair is excellent quality and looks really stylish. Delivery was fast and the chair arrived really well packed. The price of the chair was very reasonable and I had been looking for a white office chair that I could use for at least 8 hours a day for working at home. It is comfortable and offers great support for the back.

I have now ordered 3 of these amazing chairs ( ready assembled). One for my Son and one for my son in law

My chair arrived and far exceeded expectations it was both handsome and very sturdy -everybogy who has seen it wants one.

Customer service was helpful and courteous.

I spend a great deal of my time sitting and working and felt I deserved the best

Good quality products, great value and excellent customer service. James was particularly helpful.

Cannot fault the service. Excellent.

Customer service was excellent. Had a slight issue and it was resolved quickly and efficiently. The filing cabinet and two managers office chairs were good quality and reasonably priced. I would certainly recommend this company.
Just so refreshing to find a business that looks after the customer after the sale has been made.. a rarity these days 👍

This company has outstanding customer services I had a slight issue with a screw and after speaking to James he arranged for one of his colleagues to come out the next day to fix the problem.

Chair is excellent quality 10/10

Slightly sceptical about this online firm, but they have good reviews so I took the plunge. Product exactly as described, delivered promptly and at an excellent price. Small problem assembling chair (of my making) with which James of Customer Services dealt quickly and efficiently. Chair now perfect - many thanks indeed!

Had a few problems with the product (an office chair) m, but best buys customer service was exceptional. It took a few back and forth emails to get to the bottom of the issues, but they responded immediately with every query, and fully replaced all the problem parts despite being 6 months after the initial purchase.

Excellent service. I overlooked the request assembly tool then paid and confirmed. A phone call to bestbuy-office chairs soon put this right and my assembled chair even arrived on the the day I had previously asked for.

1. Delivery
Next day delivery is quoted - arrived a day after that with no communication

2. Quality - initially appears good.
However after less than 1 month of use I have had to have the wheels replaced (as they was locking and scratching my floor)
Replacement did not help.

I have now had to purchase a rug to stop it scratching.

If you do purchase these I would advise only using in rooms that have carpets.

Overall, disappointed with the chair. If I had to repurchase, I would look elsewhere.

good product delivered fast - take the next day delivery promise with a pinch of salt though. They don't really have much control over that, as I discovered, and they don't communicate any delivery delays, unless you make a fuss. Retrospectively removed the assembly fee to make up for the late delivery inconvenience, which was above and beyond expectation (should I be telling you this, everyone will want one now).